Banfield Pet Hospital

Reviews

• SB

  Sharon Naomi Barrios

  Jun 22, 2026
  1.0
  Tengo mi mascota desde hace 1 año con ustedes y siempre que tengo una cita con el, llego puntual y tengo que esperar 1 hora para que lo atiendan, y la respuesta de la recepcionista es que todos están esperando, pero si llego 10 minutos después de la cita la cancelan, eso es una falta de respeto, ahora estoy llamando para una cita y llevo 1 hora en espera para que me den la cita, hay muchas negligencias en este hospital, no lo recomiendo en lo absoluto
• GG

  Glo

  Jun 12, 2026
  5.0
  Excellent care and service. Super professional… I recommend them 100%; my puppy is in the best hands with Dr. Moss and Veterinary Assistant Alejandra. If you’re looking for a veterinarian for your pet, this is the place!
• DM

  Desiree Menendez

  May 26, 2026
  1.0
  If I could give this BANFIELD zero stars I would. This place has been the worst place I have ever had to experience. E V E R Y single time I have called for a concern or information I have been place on hold for MORE than 30 minutes E V E R Y single time. There are VERY few good nurses that work there but customer service overall is insanely terrible. They unfortunately only care about money, they never actually took the time to figure out what was wrong with my dog and provide high quality care like they claim before he passed they simply threw medication in my face with little to no explanation of the effects and when questioned the answers left MORE questions. Please take care of your fur children and DO NOT take your pets here!
• BR

  Bender B. Rodríguez

  May 17, 2026
  1.0
  Pésimo servicio. Al gatito de una amiga mía lo tuvieron durante 6 horas en una caja, sin agua. Ella tuvo que llamar porque nadie la contactaba, y si no lo hubiera hecho, su bebé habría continuado ahí. En la clínica alegaron que el michi había mordido a la doctora, pero eso no es una justificación. En primer lugar, ellos deberían tener la capacitación necesaria para manejar a un gato estresado. Y, en segundo lugar, ¿acaso los animales que se estresan no tienen derecho a ser atendidos? Cabe destacar que el animal que describieron como agresivo no es el gatito que nosotros conocemos. Pero bueno, no tenemos forma de probarlo, y entendemos que cualquier animal puede estresarse. Nuestro punto es que la clínica no estuvo a la altura. Tengan cuidado. / Terrible service. A friend’s kitten was kept inside a carrier for 6 hours without water. She had to call the clinic herself because nobody contacted her, and if she hadn’t called, her baby would have remained there even longer. The clinic claimed that the kitten had bitten the doctor, but that is not a justification. First of all, they should be trained to handle stressed animals properly. Second, do stressed animals not deserve medical care as well? It is important to mention that the “aggressive” animal they described is not the kitten we know. However, we understand that any animal can become stressed in that kind of situation. Our point is that the clinic did not handle the situation professionally. Please be careful.
• DV

  Denices Valdes

  May 17, 2026
  1.0
  To whom it may concern, I am writing to formally file a complaint regarding the treatment of my cat during his recent visit to your facility for veterinary services, specifically deworming and vaccinations. My pet was left confined in a box for approximately six hours without receiving the expected care or being attended to in a timely manner. This situation is unacceptable and raises serious concerns regarding your facility’s operational procedures and duty of care. If your staff were unable or unqualified to complete the requested veterinary services, I should have been contacted immediately so that I could retrieve my pet or make alternative arrangements. At no point was I informed of any delay or inability to proceed with the treatment. Instead, my cat was kept isolated for an extended period without basic needs being addressed. This is not appropriate handling of an animal under professional care and does not align with the standards expected of a veterinary service provider. Additionally, I was informed that the delay was related to concerns about my pet’s compliance and a need to protect staff. If that was the case, the appropriate response would have been to contact me immediately rather than leaving my pet confined for several hours. My cat is not aggressive, and if there were any concerns regarding behavior or handling, I should have been given the opportunity to intervene or take him elsewhere. Regardless of internal staffing or procedural limitations, it is not acceptable for an animal to be left unattended for this length of time without communication to the owner. I am requesting a formal explanation of what occurred, why I was not contacted promptly, and what steps will be taken to ensure this does not happen again. Adding to previous email:The cat was vomiting and had blood in his urine. In the end, after six hours, nothing was done for him.

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