Banfield Pet Hospital

Reviews

• CM

  carol montilha

  Oct 3, 2026
  1.0
  Scheduled an appointment the day before for my dog to be seen in-room next day. I got a call one hour prior to her appointment saying she can't be seen. So Banfield has absolutely no courtesy in calling hours prior and saying that? Also, a very rude and arrogant lady whoever her name was, I don't care. Just completely unprofessional. So now, my husband and I have to scramble around for another last-minute vet on a Saturday to take our 5 month old puppy who is sick......
• JM

  Jimena Mercer

  Sep 27, 2026
  1.0
  ⭐ 1 STAR I have been a Banfield Pet Hospital member for approximately EIGHT YEARS, and after today, I feel like I finally need to share my experience. Over the years, I have repeatedly dealt with extremely long wait times. I have arrived on time for appointments and still been left waiting for HOURS before my pets could be seen. I have also scheduled appointments online only to have Banfield cancel them afterward, which is incredibly frustrating when you organize your entire day around getting your pets the care they need. Today was the last straw for me. I had THREE appointments scheduled for my pets. I arrived approximately 15 minutes late, and they refused to see me. After being a customer and paying for their membership/services for around eight years, I found the complete lack of flexibility and consideration extremely disappointing. On top of that, the two women working at the front desk were extremely rude to me. Their attitude was dismissive, disrespectful, and completely unprofessional. Instead of trying to calmly explain the situation or show any kind of understanding, I felt like I was being spoken to in a very unpleasant and disrespectful manner. No customer, especially someone who has been loyal to the company for years, should be treated that way. What makes this especially frustrating is the double standard. As a customer, I have been expected to patiently wait when the hospital is running behind—sometimes for an unreasonable amount of time. Yet when I was approximately 15 minutes late, suddenly there was absolutely no flexibility, even though I had three scheduled appointments. I understand that appointments need schedules and that being on time is important. However, I also believe that a business that expects customers to be understanding when THEY are delayed should show some reasonable understanding toward a long-term customer when circumstances cause a short delay. After approximately eight years of membership, countless appointments, payments, waiting, cancellations, and repeated frustrations, I expected much better customer service and treatment. Loyalty should mean something. This experience has made me seriously reconsider continuing my relationship with Banfield Pet Hospital. When you are trusting a veterinary hospital with animals you love like family, you expect professionalism, communication, consistency, and basic respect. Unfortunately, after years of dealing with these issues and especially after the way I was treated today, I cannot recommend Banfield based on my personal experience. I sincerely hope management takes complaints like this seriously and addresses not only the scheduling and wait-time issues, but also the way customers are spoken to and treated at the front desk. Pay more than $200 always issues dont go there
• EC

  Edwin Cacique

  Aug 12, 2026
  1.0
  Rude and arrogant desk service specially Brickney. I will never go back to this place. Im sorry to loose dr Moss but unfortunately she does not attend the checking process. Stay away from this and most of Banfield they have horrible customer service. New people each time you go in for appointments
• PP

  Pepe

  Jul 23, 2026
  5.0
  I would like to express my most sincere gratitude to Dr. Luz Moss. Her professionalism, dedication, and genuine compassion are truly unmatched. She answered all of my questions with complete kindness and treated my pet with extraordinary care and affection. Seeing my dog so healthy and happy is the ultimate testament to her outstanding work. I recommend her without hesitation to anyone seeking the best possible veterinary care.
• GS

  Gabriela Sankarsingh

  Jul 22, 2026
  5.0
  Dr. Moss is truly exceptional. She’s incredibly kind, patient, and genuinely cares about her patients. Even though Bella is a large dog, she always takes her time, lets Bella approach her at her own pace, and never rushes the visit. She also follows up after appointments to check on her and is always available to answer my questions. She treats her patients with the same care and compassion a pediatrician gives to children. I couldn’t ask for a better veterinarian. Highly recommend!

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