Banfield Pet Hospital

Reviews

• EC

  Edwin Cacique

  Aug 12, 2026
  1.0
  Rude and arrogant desk service specially Brickney. I will never go back to this place. Im sorry to loose dr Moss but unfortunately she does not attend the checking process. Stay away from this and most of Banfield they have horrible customer service. New people each time you go in for appointments
• PP

  Pepe

  Jul 23, 2026
  5.0
  I would like to express my most sincere gratitude to Dr. Luz Moss. Her professionalism, dedication, and genuine compassion are truly unmatched. She answered all of my questions with complete kindness and treated my pet with extraordinary care and affection. Seeing my dog so healthy and happy is the ultimate testament to her outstanding work. I recommend her without hesitation to anyone seeking the best possible veterinary care.
• GS

  Gabriela Sankarsingh

  Jul 22, 2026
  5.0
  Dr. Moss is truly exceptional. She’s incredibly kind, patient, and genuinely cares about her patients. Even though Bella is a large dog, she always takes her time, lets Bella approach her at her own pace, and never rushes the visit. She also follows up after appointments to check on her and is always available to answer my questions. She treats her patients with the same care and compassion a pediatrician gives to children. I couldn’t ask for a better veterinarian. Highly recommend!
• YB

  Ysa Bt

  Jul 15, 2026
  1.0
  ⚠️Unethical practices, corporate greed, and illegal actions. I took my 9 lb Chihuahua for a skin evaluation using a new client free exam coupon. The 'rotating doctor Macmiller" diagnosed him with a bug bite/licking granuloma and recommended a prescription topical medication called Neo-Predef. However, when I asked for a written prescription to fill it at an outside pharmacy, she flat out refused, which is illegal under Florida law. She lied and said she 'didn’t have a prescription pad' to force me to buy it from their in-house pharmacy for an inflated price of $57, when its standard retail price online is around $33. To make it worse, they immediately tried to push a $1,000 biopsy under general anesthesia. When I went back to confront them about their illegal refusal to provide a written prescription, the doctor Mcmiller changed her story, claiming she never said 'Neo-Predef' and that I should just buy over-the-counter human Neosporin instead. There is a massive medical difference between these two products, proving they manipulated the diagnosis to cover their tracks: Neo-Predef contains a strong prescription corticosteroid (Isoflupredone) to aggressively reduce localized swelling and a local anesthetic (Tetracaine) to numb the intense itching. Human Neosporin is just a basic, over-the-counter triple antibiotic ointment with no anti-inflammatory or numbing properties, which will not resolve a granuloma. They compromised my pet's medical care just to protect their sales. Refusing to provide a written prescription upon request is a direct violation of Florida veterinary board regulations and is grounds for disciplinary action against a veterinarian's license. I will be filing a formal complaint against this doctor Mcmiller with the Florida Department of Business and Professional Regulation (DBPR). They lied, violated state veterinary regulations to cover up their overpriced sales tactics, and tried to scam me for $1,000. Avoid this location at all costs if you care about your pet and your wallet.
• GB

  Graciela Bass

  Jul 9, 2026
  1.0
  Dear Banfield Management Team, I am writing to formally complain about a distressing experience at your John Young Parkway location (8219 S John Young Pkwy, Orlando, FL) on Sunday, July 5. I have been a loyal Banfield client since bringing my two mini Goldendoodles, home as puppies. On Tuesday, June 30, Mabel developed severe diarrhea. After consulting with the Banfield online chat service on Thursday, I scheduled an "In-Room" appointment for Sunday at 11:30 AM at the John Young location. I specifically chose an In-Room appointment because Mabel suffers from severe anxiety when left alone. Because this location has previously failed to honor In-Room scheduling, I called on Saturday to confirm. After a long hold, a representative explicitly confirmed that our appointment was indeed In-Room and noted the reason for the visit. Unfortunately, the actual visit was entirely mismanaged: Extensive Delays: After checking in, we waited in an exam room for 45 minutes before anyone came to discuss pricing for blood and fecal tests. Disregarded Appointment Type: Directly after this, a staff member named Ashley informed me that I would need to leave Mabel as a "drop-off" because our 11:30 AM slot was too close to lunch. When I reminded her of my confirmed In-Room status, she told me I should never use the online system to schedule appointments because it is inaccurate. Lack of Compassion: Refusing to leave my sick, anxious dog in a cage for hours, I asked to reschedule for later that day. I was told to return at 3:30 PM. Upon returning, we were left in an exam room for another hour. When I asked for an update, I was told there were still three dogs ahead of us, meaning another 30 to 40-minute wait. Poor Customer Service: When I decided to leave due to the unacceptable delays, the staff responded with complete indifference. Fortunately, Banfield's online service saved the day. Dr. Amanda provided excellent care via chat, giving me vital advice to keep Mabel hydrated and stable. Furthermore, I transferred Mabel’s care to the Mills location the following day. The contrast was stark—they answered the phone immediately, accommodated us at 9:30 AM, and staff members Maria and Dr. Colleen Elizabeth treated us with immense respect and professionalism. While I am grateful for Dr. Amanda and the Mills team, the lack of customer service, extreme wait times, and dismissive attitudes at the John Young Parkway clinic are unacceptable. I hope this feedback is used constructively to improve their operations and staff training. I look forward to your response regarding how this matter will be addressed.

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