Matt and Jamie Smith are the proud owners of the Sit Means Sit franchise in Winter Garden, which was established in 2011. He shares his home with four fur babies: two Malinois (Kilo & Kage) and two Rottweilers (Diesel & Titus). Matt began training canines in 2009, getting his start with his mother-in-law, Jori Pollard, who owns another Sit Means Sit franchise in Colorado.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.