Petco

Reviews

• GU

  Gavin U

  3 days ago
  1.0
  Extremely slow checkout process long lines not enough cashiers open. Then when you’re trying to pay for merchandise, they put all this crap near the near the credit card machine papers is a bunch of brochures right right right next to the machine so you can’t swipe your car, you swipe your car and all this crap falls on the floor no common sense why? Why do you put crap right next to the credit card machine where people have to swipe their card?
• DD

  Dallas Dresco

  May 9, 2026
  5.0
  I love this store! They carry a lot of my dog food which I am having a hard time finding EVERYWHERE! Also, every time I go there the staff is so helpful and friendly. My last experience was also amazing and the cashier was WONDERFUL! She was so nice and I walked out with a huge smile! Definitely my regular store already!
• IF

  Isabella Feldes

  May 8, 2026
  1.0
  I was very uncomfortable with how my dog’s vaccination appointment was handled. I offered to help hold my anxious dog, but I was not allowed to assist even while the staff seemed to struggle to restrain her. The whole experience felt unnecessarily stressful for my dog and for me, especially because I am currently pregnant. I understand safety policies are important, but I hope the clinic considers a more compassionate and fear-free approach for anxious pet.
• MG

  Mind Games

  May 7, 2026
  1.0
  I've been a regular Petco customer for a while, but a recent experience has made me reconsider returning to this location. I exchanged contact information with a staff member, Krush Desai, after she initiated a friendly conversation. When I did not follow through on plans she suggested outside of the store, our next in-store interaction on April 29, 2026 felt uncomfortable and unprofessional. During that encounter, she made pointed comments about how she would handle it if someone she invited to her home “did something weird.” Given the context, the remarks felt personally directed and inappropriate for a retail setting. I responded briefly and left, but the interaction made me feel extremely uncomfortable as a customer. On my most recent visit, May 7, 2026, the atmosphere felt uncomfortable again. Krush appeared to visibly change her behavior after seeing me, and the checkout interaction with another associate felt unusually over-familiar and awkward; persistently trying to engage me in conversation despite my short responses. I cannot say for certain what was discussed between staff, but the overall experience gave me the impression that personal tension had carried over into the way I was treated in the store. Customers should never feel like they are walking into a personal conflict when shopping. What happens outside of the store should not affect the professionalism of in-store interactions. I hope management takes this seriously and addresses appropriate employee-customer boundaries.
• 00

  01

  Apr 17, 2026
  5.0
  So last time I posted a review about how good of an employee Addison was. This last time another employee was working… didn’t get his name, but he was weeded at the front, waiting for back up help as his line was building up probably 7 people deep. Usually, I’ll walk the store but do my payment through the app, based on the inventory available… I’ll scan up my own stuff and pay, wait a second, the go to the counter so they can scan the codes for the mobile pick up… it saves everyone time and for myself, my money. PetCo Mobile Ordering usually has discounts you don’t get in the store as of late… some locations have thing that others don’t. Living in Oakland Park, this is my closest location… so I go there for the most part. There was specifically Nulo Medal Series Salmon & Lentil Dry Cat food, 12lb bags were not in the systems inventory… but they were in stock. I bought 2 bags, as well as two 38lb cases of Fresh Step Cat litter, the big bag of Nulo Salmon & Lentil Dog food, a big case of wet cat food & a catnip plant… I spend roughly $200-250 pretty much every time I walk in the door. Nulo on the app had a promotion, there was a promotion for cat litter as well, and then of course the online savings discount… my total should have been about $202, instead it was $238. Reason being is because the man behind the counter was uninformed on how to price match through his system and whoever was supposed to be there helping him was taking their sweet sweet time to get up to the register… That being said, can we make it a habit of training staff to price match the app properly, and pay a tad bit more attention to daily inventory? Also, PLEASE PLEASE PLEASE bring back 6oz Nulo Signature Stews… specifically beef, beef liver & kale? I promise you I can commit to selling it out once every 2-3 weeks. Thank you in advance.

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