Banfield Pet Hospital

Reviews

• FL

  Flori Lazaro

  Oct 14, 2026
  1.0
  BANFIELD PET HOSPITAL — 16 YEARS AS A CLIENT, AND I HAVE HAD ENOUGH! Banfield has become a corporate disgrace, with a revolving door of veterinarians, many seemingly inexperienced, virtually no continuity of care, and little accountability. On October 5, my cat was examined by Dr. Andrade after vomiting blood. All tests came back normal, and a possible ulcer or gastrointestinal irritation was suspected. He was prescribed sucralfate, 1 gram, for only three days. When I requested a refill, Dr. Andrade refused unless I brought my cat to the location where she was working. Today, October 14, Dr. Becerra also required another examination before prescribing the medication. So every time a different veterinarian is on duty, my cat needs another examination? Another day off work? Another stressful trip? What is the purpose of medical records if every veterinarian starts from scratch? Today alone, I called SEVEN TIMES since 9:00 a.m., unable to get a veterinarian to return my call. Even more disturbing, I personally know people whose relatively young, previously healthy pets died following what they believe were incorrect diagnoses at Banfield. These are serious concerns that deserve investigation. After 16 years of paying for a Wellness Plan, I am disgusted by the lack of continuity, communication, and accountability. There isn’t even an accessible on-site manager to address these issues. The exceptions are the wonderful front desk employees, who genuinely try to help, and John, a veterinarian trained in Venezuela, who is exceptionally knowledgeable and compassionate but cannot prescribe because he is not licensed here. I understand that some medications require medical reassessment. What I question is a system where changing veterinarians appears to mean repeating appointments rather than coordinating care. BANFIELD, PETS ARE NOT MERCHANDISE, AND THEIR OWNERS ARE NOT WALKING CREDIT CARDS. Veterinary medicine should prioritize animal welfare, not feel like a revolving door of appointments and charges. TO MAKE MATTERS WORSE, TODAY I HAVE CALLED SEVEN TIMES SINCE 9:00 A.M., AND I STILL CANNOT GET A VETERINARIAN TO RETURN MY CALL! A WELLNESS PLAN SHOULD REPRESENT ONGOING CARE, NOT AN ONGOING SOURCE OF FRUSTRATION, ADDITIONAL EXPENSES, AND UNNECESSARY STRESS. After 16 years, you have lost my trust. Our animals deserve far better!
• AP

  Amanda Payet

  Oct 8, 2026
  1.0
  Extremely Disappointing Experience – I Would Never Recommend This Place! I am beyond disappointed with the lack of compassion and professionalism at this veterinary clinic. About two months ago, I brought my dog here and spent a significant amount of money on X-rays, examinations, and other tests. Today, I called simply asking for a refill of a medication they had already prescribed because my dog was experiencing pain again. Instead of showing any concern for my dog’s well-being, they refused to help. What upset me the most was that the veterinarian didn’t even seem willing to listen to my concerns or discuss the situation. After spending so much money at this clinic, I would have expected at least some compassion, understanding, and willingness to help a patient they had already treated. I understand that veterinary clinics have policies regarding prescriptions, but there is a difference between following a policy and showing absolutely no empathy toward a pet in pain. This has been one of the worst veterinary experiences I’ve ever had. It’s heartbreaking to feel that after paying for expensive tests and treatments, your pet’s well-being is no longer a priority. I would never bring my dog back here, and I strongly recommend that other pet owners think twice before trusting this clinic with their beloved animals.
• AA

  Arlene De Armas

  Sep 13, 2026
  1.0
  Banfield calls 5 minutes before appointment to advise that doctor locked herself out of the system and has to cancel the appointment SMH. The dog is sick and I had to scramble where to get her in last minute. Very unprofessional. I doubt this was even the real reason …
• GP

  Gina Preciado

  Aug 31, 2026
  1.0
  I have been a loyal client of Banfield Aventura for more than eight years and have brought several pets here. Until now, I had never experienced anything like this. I brought my cat, Oliver, for a scheduled 3:30 p.m. follow-up after VCA treated an injury near his eye. I arrived at 3:00 p.m., but Dr. Stacy Murray Andrade did not come into the room until approximately 5:30 p.m. Staff said they did not realize I was there. Dr. Andrade did not approach Oliver closely, touch him, take his vital signs, or perform a meaningful examination. I had to open his eye myself while she looked from a distance. She immediately said I would have to bring him back another day and have him sedated for an eye stain, even though she had not attempted to examine him or determine whether sedation was truly necessary. Oliver has been coming to Banfield since he was a kitten. He has never attacked anyone or been considered aggressive. He is simply extremely anxious at the veterinarian and urinates and defecates from fear. I explained how traumatic another visit would be and asked whether he could be examined in the room, where he felt safer, but my concerns were not addressed. Dr. Andrade said she would return but never did. She walked past me several times without providing an update. I remained there until after 6:00 p.m. without an examination, diagnosis, treatment plan, or guidance about whether Oliver’s eye needed urgent attention. When I asked for the practice manager, I was told that this location currently does not have one. The issue was not merely the long wait. My injured cat was never properly examined, and we were left without medical guidance or resolution. After more than eight years as a loyal client, I am extremely disappointed and have filed formal complaints with Banfield’s corporate office and the Florida DBPR.
• JB

  Jeismar Bello

  Aug 25, 2026
  1.0
  Unfortunately, I had a very disappointing experience with Dr. Andrade today. I brought my dog, Miley, in for vomiting, diarrhea, and a new, extremely foul breath. The assistant was helpful, took a detailed history, and explained that blood work, X-rays, and possibly an ultrasound might be recommended. When she went to take Miley to the back, I reminded her that I had specifically scheduled an in-room visit because I wanted my dog examined in front of me. She clarified that she was only taking her back for blood work, which I agreed to. A few minutes later, she returned with Miley and Dr. Andrade. Dr. Andrade did not introduce herself and immediately asked me, “What is your goal today?” I was surprised because my reason for being there was clear. I expected a veterinarian to assess my dog, explain her findings and possible causes, and tell me why specific tests were being recommended. I had absolutely no problem with doing X-rays or additional testing. My concern was that I never received a clear explanation of why they were being recommended or what she had found on examination to support them. When I told Dr. Andrade that I did not feel comfortable with the interaction, she replied that she felt the same way and left the room. She left without telling me whether the blood work I had authorized had even been performed or what the next step was. I had to go to the front desk and specifically ask for the assistant to come back out just to find out what had actually been done for Miley. My issue was never the diagnostic testing. It was the lack of communication, explanation, and professionalism. Unfortunately, this is not the first frustrating experience I have had with this practice, and after today I don’t believe it is the right fit for Miley and me.

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