Banfield Pet Hospital

Reviews

• MF

  Matt Fairchild

  5 days ago
  1.0
  Possibly the worst Banfield in the entire country. It’s definitely the worst of the four Banfields. We’ve been to across three states. They seem to rarely have medication in stock and when you ask them to approve medication request through chewy, you have to constantly call and pester them to approve the request.
• MM

  maraya

  Aug 15, 2026
  1.0
  I wish I could rate this location lower than one star. I had an extremely disappointing and unprofessional experience at this Banfield. I scheduled an appointment online for a new pet I had just gotten, I tried calling before and got hung up on 3 times.when I arrived, I was told that there was no appointment in their system. Instead of trying to calmly resolve the situation, a supervisor who another employee referred to as “Mari” or “Mary” came out with an incredibly rude and dismissive attitude. She actually told us that if we did not want to bring our pet there, we could go somewhere else. That is an unacceptable way for someone in any position to speak to a client who simply came in expecting the appointment they scheduled. What made the situation even more concerning was hearing from another PetSmart customer about a previous negative interaction involving this same supervisor, including an allegation that she had thrown medical instruments down in an exam room while upset. While I did not personally witness that incident, hearing that another customer had experienced similar behavior was very concerning after the interaction I had with her myself. I also spoke with another woman who identified herself as a practice manager, and unfortunately, that interaction was no better. Communication was extremely difficult she did not know basic english or spanish, and she was rude and dismissive not only toward us, but in the way she interacted with other customers as well. The entire location appeared disorganized, poorly managed, and lacking basic customer service and professionalism. When people are bringing in animals they care about, they should feel comfortable trusting the staff and management. Instead, this experience made me extremely uncomfortable bringing my pet here. I sincerely hope someone in Banfield’s district or corporate leadership looks into the management and customer service at this location because the behavior we experienced was completely unacceptable.
• ZM

  Zhaklin Martin

  Aug 10, 2026
  5.0
  I am very happy with Banfield in midtown Mia. Dr. Joy is very kind and knowledgeable. Brigit is super helpful at the front desk, as well. Everyone is doing their best. This is not a SPA but a pet hospital with people constantly working and being overwhelmed with work and just be kind to them. If you are kind and go with realistic expectations and don't act privileged, you'd loved the place. This is a hospital and NOT your SPA, treat this people with some respect.
• CG

  Caio Gonçalves

  Aug 10, 2026
  5.0
  Coming from another country, I wasn't very familiar with the rules and best practices of being a pet owner in the U.S. The team took the time to help me understand my needs, my options, and the associated costs. They were polite, friendly, and genuinely welcoming—a rare find around here! My dog felt very well taken care of, and so did I. 10 out of 10. I couldn't have asked for better service.
• CM

  Charmel Maynard

  Aug 3, 2026
  1.0
  I've had ongoing issues with this Banfield location that make every visit a frustrating experience. On average, I wait at least 30 minutes to check in even when I have a scheduled appointment time. The online booking system doesn't seem to reflect actual in-person availability at all — after you book, they call you to "confirm" whether that time slot is actually real. It's a complete waste of time to book online if someone still has to call and verify it. The communication here is abysmal. Most recently, my dog had a follow-up appointment for an infection, and the doctor never told me I needed to stop applying the ointment 3 days prior to the visit. So after waiting almost 30 minutes to check in, they informed me my dog couldn't even be seen — because of something they should have told me in the first place. This is just one of several examples of poor communication and disorganization I've experienced here. I only continue coming here out of convenience, since there isn't a closer alternative. If there were, I'd be taking my business elsewhere.

Frequently Asked Questions About Banfield Pet Hospital