Banfield Pet Hospital

Reviews

• SS

  steph

  Oct 10, 2026
  5.0
  Received exceptional care and attention for our new kitten this morning. Alexis and Dr. Rondon attended us and gave us lots of information and healthcare options. Can't recommend this location enough! 1000/10
• CP

  Carlos Juan Pupo

  Aug 22, 2026
  1.0
  I would like to respectfully share my experience because I believe situations like this should be heard. This was the third time I brought my puppy, Zuri Calana Pupo, who is one and a half years old, to the Grooming Department at this establishment. Unfortunately, today, 8/22/26, I had an experience that left me extremely disappointed and saddened. I understand that Zuri can be a little restless and that she is uncomfortable when her paws are touched. I also understand that working with animals can sometimes be challenging and that there are safety procedures and limitations that need to be followed. However, I believe these situations should be handled with patience, empathy, and professionalism. During my visit to the Grooming Department, I was informed that Zuri had been marked with an “F” because of her behavior and that, according to the manager, she would not be allowed to return to the establishment unless she was trained or sedated. What disappointed me the most was the way the situation was handled. The grooming service could not be completed, and I was not given the opportunity to speak directly with the manager or receive a personal explanation regarding what happened or what alternatives might have been available. As a customer, I felt disrespected by the way this decision was communicated to me and by the lack of consideration shown toward me as her owner and toward my pet. Regardless of the challenges that may arise during a grooming service, I believe there are much more professional, respectful, and compassionate ways to communicate a decision like this. Zuri is a very important part of my life. I completely understand that safety must be a priority for both the animal and the staff, but I expected to be treated with the same respect and professionalism that I showed when placing my trust in this establishment. After this experience, I want to make it clear that I would never bring Zuri Calana Pupo back to these facilities. Trust is extremely important when it comes to the care of a pet, and unfortunately, after what happened, that trust has been completely lost. I am not questioning the establishment’s right to have policies or to refuse service when they believe there may be a safety concern. What I am questioning is the lack of communication, empathy, and professionalism with which, from my perspective, this situation was handled. I hope my experience can serve as an opportunity to review the procedures in the Grooming Department and, most importantly, how these types of decisions are communicated to customers. When someone entrusts the care of their pet to a business, they expect not only a service, but also understanding, respect, compassion, and dignity.
• RS

  Rafael Sanchez

  Aug 13, 2026
  5.0
  Had an emergency with my dog last weekend. My dog is 16 years and he got a pancreatitis . Dr Martinez and her team were amazing , not only they did the best for my dog but work qirh me on the best financial solution.
• CC

  Catherine

  Aug 6, 2026
  5.0
  They work with you and especially when your furry friend is very anxious ! Great team !! Bella appreciates (:
• YG

  Yanet Gonzalez

  Jul 25, 2026
  1.0
  As a pet mom, I have a huge concern about trusting Banfield Pet Hospital. My experience was extremely disappointing. I made an appointment, but they scheduled me at the wrong location. After wasting my time driving there, they did nothing to take responsibility or try to resolve the issue. Instead, they simply told me to go to the other location because “it’s not that far.” What made this even more upsetting is that I have been taking my pet child to this same location for more than three years. Despite that history, they still transferred his records to another location, which made me feel like they were not paying attention to my pet’s care or my concerns. It left me with the impression that they simply didn’t care enough to verify where his records belonged or why they were being moved. The staff was rude, unorganized, and showed no respect for my time or for how frustrating the situation was. Customer service should be about helping find a solution when mistakes happen, but that was not my experience at all. As a pet parent, I expect compassion, professionalism, and attention to detail. Unfortunately, I experienced the opposite. Pet parents, please be careful when choosing where to take your beloved pets. Based on my experience, I cannot recommend this location. I would give them 0 stars if that were an option.

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