Banfield Pet Hospital

Reviews

• SP

  Sabrina Perez

  Jun 15, 2026
  5.0
  I cannot say enough wonderful things about Alexus and Dr. Giselle Martinez. From day one, Alexus has always taken the time to acknowledge every concern I have about my dogs, Scooby and Shaggy. She is kind, compassionate, patient, and truly makes you feel heard during what can be very stressful moments as a pet parent. I know veterinary offices can get busy, and honestly, I never mind the wait times because I know they are caring for my two pets along with many others who need help. The level of care and attention they provide is worth every minute. Taking my dogs to the vet used to make me incredibly anxious, and I would often leave in tears worrying about them. However, Alexus and Dr. Giselle Martinez have completely changed that experience for me. Their compassion, professionalism, and genuine love for animals shine through in every interaction. Not only have they helped me feel more comfortable and confident, but even Scooby and Shaggy seem more at ease during their visits. The love, dedication, and care they show every animal is truly exceptional. They have changed my perspective on veterinary care, and I am beyond grateful for everything they have done for my dogs. Thank you, Alexus and Dr. Martinez, for treating Scooby and Shaggy as if they were your own. It means more than words can express. 🫶🐾❤️ I also want to give special recognition to Alexus for always going above and beyond. One moment that really stayed with me was when my dogs needed medication that had to be cut into specific doses. I was struggling to do it correctly and felt embarrassed having to ask for help. Not only did Alexus take the time to explain it to me, but she patiently went over it multiple times until I understood. She even went out of her way to cut each individual pill for me herself. What could have been an uncomfortable situation turned into one where I felt supported and cared for. She never made me feel rushed or judged; instead, she made me feel comfortable enough to ask questions and learn. That level of kindness, patience, and dedication is rare, and it meant so much to me during a stressful time. ❤️
• JM

  jenny martinez

  Jun 9, 2026
  1.0
  Lo que yo veo de Banfiel es que te mandan medicinas demás , que ni siquiera la necesitan me perrita anterior lamentablemente hubo que dormirla y tuve que pagar 5 meses À Banfiel aunque ella ya no estuviera por qué el contrato hay que terminarlo 😡regalándoles mi dinero
• LR

  LOURDES RODRIGUEZ

  May 15, 2026
  5.0
  GREAT EXPERIENCE, CUSTOMER SERVICE EXCELLENT
• MM

  MICHELE

  May 8, 2026
  1.0
  They don’t care about your pet . They just care about them . No suitable for older or anxious pets . You cannot make an appointment “in room “ on weekends . They are like a factory and always busy . If you are lucky and get to make an appointment “in room” on a weekend be prepared to received a phone call from them last minute to cancel it. This happened to me . Two days before the called to confirm the appointment. The day before they called to cancel because they were making changes with staff . This is not the first time it occurred, also the same experiences at a Banfield located at Fountain Bleu . Very bad experience. Just remember Banfield Hospital and the staff are always first not our pets . Very very disappointing.
• CV

  Connie M. Vega

  May 5, 2026
  5.0
  Alexis , Dr Delgado and Shaly were awesome, explained all with professionalism and empathy, I’ve got an older dog and worry but they make it all better and understand my furs baby’s anxiety and mine lol thank you again

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