Banfield Pet Hospital

Reviews

• GD

  Gilbert Diaz

  Oct 9, 2026
  5.0
  We have been taking our dog, Zeus, to Banfield since he was only two months old. He was born in 2012 and is now 14 years old. Throughout his life, the doctors and staff have helped us manage his skin problems and severe allergies, and we are truly grateful for the care they have given him. Zeus is our first dog and a very special member of our family. He has always been loving, loyal, protective, and simply the best dog we could have asked for. Thank you to Banfield and every doctor and team member who has helped care for Zeus over the years. We appreciate everything you do to keep our pets healthy and safe. You are doing a wonderful job. God bless you all.
• KG

  Kiera Garcia

  Sep 18, 2026
  1.0
  I have already expressed my past concerns with this locations practice manager directly. But I think it’s important for others to understand how bad this specific location is as even after the practice manager addressed my concerns. The ladies up front , no matter who I talk to , truly don’t know what information they are providing . In the almost year I’ve been bringing my puppy here , I really can’t say I’ve had one smooth and positive visit, everything at some point has been a dropping the ball type of visit, whether with misinformation, strange comments , or even this most recent time, making fun of me as I leave the building. I truly won’t recommend or be taking my dog here to this location ever again.
• BT

  Brenda Tegreeny

  Sep 2, 2026
  5.0
  The staff is friendly and the wait time for your pet to be seen is great. Overall the place is the perfect place to bring your pets should they need a Vet.
• RR

  Ruddy Rodriguez

  Aug 28, 2026
  1.0
  Horrible horrible service!!!! These people in that office don’t have a clue how to run a business! I’ve had nothing but headaches with this office since day 1 and it’s been 8 months already! The office manager Bobbi doesn’t respond emails and just sends employees from the office to call and give lame excuse all the time.I will be getting in contact with corporate.
• CH

  Carmen Alejandra Hernandez

  Aug 18, 2026
  3.0
  I came in with an appointment I schedule online on the app, because I had the day off from work and I decided to make a last minute appointment to get him seen for his check up. The app allowed me to schedule the appointment for the service needed and it showed in room appt availability, but when I came in I was told other wise. They only had dropped off appointments. Even tho I had called earlier about the appointment because my other pet was showing due for services he had already received so I called to confirmed before bringing him in. I spoke with someone who had seen both of the appointments and the way there where schedule online and the person didn’t told me anything. I made the 30 minutes drive to the office for the appt. Only to be told that I can either dropped him off but I might not be called until after 3pm for pick up, which is not what I was counting on. Or that I could schedule an appt for 3pm for an in room visit. Since I also had questions for the provider I decided to just schedule to come back at 3pm. But it is frustrating and inconvenience that I have to drive 30 minutes back home and then 30 minutes back at 3pm just because they have a glitch on the availability of scheduling online and don’t have staff that can catch this things because patients come in to try to get this resolved before patients have to be inconvenienced by this. I did not give a less than 3 starts because the doctors had been very helpful as far as explaining things clear, which at another Banfield pet clinic I had been prior they said they talked to me in detailed about something that they didn’t really do and only gave me an information sheet to take home and read about it. I know that situations do happen, but this is when it comes down to having a properly trained staff to review schedules through the day and pay attention to this type of details.

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