Banfield Pet Hospital® - Lady Lake Crossing provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Not much communication or listening and only traumatized a cat who I have worked so hard to gain trust. Never again.
SB
Sherry Besterfeldt
Aug 23, 2026
5.0
Very satisfied with the quality of care my dog received. I appreciate the time the vet spent explaining our dog Murphy's health and possible concerns. This was a good visit all the way through. Thank you.
KS
Kamon Smith
Aug 14, 2026
1.0
This is the worst place on earth. They killed my cat back in December. They got me to sign up for a plan, and then charged me $300 for a medication she should have NEVER BEEN GIVEN. She bled out on my kitchen floor because if it. I'm still traumatized from how violent she died. They were trying to collect money from me for MONTHS, even after I told them what happened and to just please cancel my plan and leave me alone. I wasn't going to leave a review like this, but no one should be going through what they put me through. They sent me to collections because I refused to pay them for KILLING MY BABY GIRL. I'm still angry and shattered over it. They're money-grubbing, corporate demons. I hate you, Banfield. If you love your animals, avoid this place like the plague.
KT
Kaya Thomas
Aug 12, 2026
1.0
Edit- brought my cat to another vet she infact DOES have a bad uti which was my concern for her. So at this point my cat's health was in major risk for incompetence of a vet.
Came with Ezra pretty annoyed I wasn't made aware before showing up they cant get urine from a pregnant cat and I NEEDED to bring it in to get the test done. I felt judged about my choices with my pet and somehow the vets couldnt even look into my last visit.I was not told at all how to get a fresh sample for the apt and now wasted 70 dollars for them to throw my concerns in the trash and judge shes pregnant in first place when that is not the job. Also shoved her pretty fast into her carrier bc she got slightly aggressive bc they must have pressed on her babies wrong and did not try any treats, not even the ones i brought. I WILL NOT be back to this vet because now my cat was unnecessarily stressed going to this apt which puts kittens at more risk
TM
terry mcnair
Aug 6, 2026
1.0
If I could give a zero, I would, they were charging a wellness plan on a dead dog for over a year to a senior citizen with cancer and we’re trying to charge her even after she had passed. When I called him about it, they gave me some number that didn’t even respond. They are a scamming place to take your pets! Don’t do it!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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