I would like to share my recent experience at your grooming department, which was extremely disappointing. I called both a week ago and again the day on my visit to confirm that I could bring my pet in for a simple nail trim. Each time, I was told that no appointment was needed and that I could walk in during business hours.
However, when I arrived, the groomer informed me that she had two appointments ahead of me and could not take my pet without an appointment. This resulted in a completely unnecessary trip, only to be told something entirely different from what your staff had repeatedly assured me.
The groomer herself was trying to be helpful, and she explained that I should not have been told to come without an appointment—especially if they already knew she had two long appointments scheduled. Because of this miscommunication, I ended up waiting nearly two hours for a simple nail trim. She also mentioned that staying late to help me could get her in trouble, which is unfair to her since she was the only one willing to assist.
I paid $25 total for a 10‑minute nail trim, which is almost half the price of a full grooming service. This was not a cheap service, and customers should at least receive accurate information and appropriate customer care.
Overall, the experience did not reflect the level of customer service that customers deserve. I hope this issue can be addressed so others do not go through the same frustration.
DP
Diane Perez
May 20, 2026
MY MINIATURE SCHNAUZER HAD A TOTAL GROOMING YESTERDAY. MELISSA WAS HER GROOMER. SHE DID GREAT ON MY BABY. I REALLY RECOMEND HER 100%
MM
milady marie
Apr 26, 2026
Exelent. Thanks ..Melissa ,You r the best
NC
Nanita Carvajal
Apr 7, 2026
This is the second time I've taken him in, but this time I wasn't happy with the service. I paid over $80, yet they didn't brush him—I feel like they just rushed through it to get it over with.
MM
Melissa Manwah
Mar 28, 2026
Our groomer Marielys was amazing at the poinciana location, she delivered exactly what I asked for, she was gentle and kind to my baby, we love her and we will be going back to her.