Petco

Reviews

• DM

  David Mize

  3 days ago
  5.0
  First time visit to this Petco's grooming services and we couldn't be happier. Pet stylist Courtney was wonderful from our initial greeting to the return of our Shetland Sheepdog Kenzie. Courtney checked Kenzie over throughly and pointed out problem areas and suggested solutions. Kenzie has some allergy issues since moving to Florida a few years ago which cause occasional hot spots and itchy, flaky rashes. Courtney discussed what she wanted to do with her cut and the shampoo & conditioner. Just over two hours later, Kenzie was done. She was happy and seemed much more comfortable, not itching or scratching. She also looked great. Petco's pricing is competitive and the service was top notch. We'll be back and we'll be asking for Courtney.
• BS

  Barbara Smith

  Aug 15, 2026
  1.0
  I really wanted to like this grooming location, but after two frustrating experiences, I will not be bringing my dog back. Toby is a 10-pound miniature dachshund and already has anxiety about going to the groomer, so I specifically try to make the process as quick and stress-free for him as possible. Our first issue was during his previous appointment. I had booked it at least a week and a half in advance for 1:00 PM. My boyfriend dropped him off on time, and Toby was not ready until 5:00 PM. Four hours is an incredibly long time for a small dog to be sitting at a grooming salon, especially when we were originally told it would be around 2 to 3 hours. On top of that, I had booked the standard bath and haircut with an additional $2.99 charge for a special bandana. When my boyfriend finally picked him up, they had apparently added a summer package that I never requested. By the time everything was said and done, we paid around $125 after tip. Yes, we received a cute bandana and a small bag of treats, but I still do not understand why an additional package was added when that was not what I booked or agreed to. Unfortunately, today’s appointment was even more frustrating. His appointment was at noon, and this time he was not even getting a haircut. It was simply his standard bath service, including a bath, nail trim, and gland expression. When I dropped him off, I was told it would take 2 to 3 hours because they were busy. I already felt that was excessive for the services he was receiving, but I understood and waited. Three hours went by without a phone call, text, or any kind of update. At 3:00 PM, I finally went to the store because I was not willing to let him sit there for another four-hour visit. When I spoke with the person who serviced him, I was told Toby had actually been finished for about AN HOUR. He asked if I had received the text. I had not. He then asked if I had verified my phone number at drop-off. My number was correct on my account, correct on the paperwork I signed, and correct on the paperwork he was showing me when I arrived. For whatever reason, I simply was never notified. That means my anxious dog sat there for an extra hour, completely finished and ready to go home, while I was waiting for a notification that never came. The groomer was polite and did apologize, and I still tipped him because he performed the service and I don’t know whether the notification issue was personally his fault. However, an apology does not change what happened, especially after we already had an issue with Toby being there for an excessive amount of time during his previous visit. At this point, I think this location either needs additional grooming staff, fewer appointments scheduled at the same time, or a better system for communicating with customers when their pets are finished. Toby is a 10-pound miniature dachshund. He is tiny. Today’s appointment was literally just a bath, nail trim, gland expression, and the other standard services included with the bath. There is absolutely no reason that should turn into a three-hour ordeal, especially when he was actually finished after two hours and then sat there for ANOTHER HOUR because no one notified me. Unfortunately, after two experiences like this, I no longer feel comfortable leaving Toby here and will be finding another groomer.
• OP

  ORLANDO PEREZ

  Aug 11, 2026
  1.0
  Bad, terrible experience, a gentleman in the groomers area in a derogatory way and without looking me in the face responded to my request for a nail cut for my pet "we are all busy, we don't have time" and continued on his own thing, a girl who works there wanted to answer but he was blunt with his answer, they gave no alternatives, nothing! I won't go back to that place or get services, nothing, it's a shame. Imagine what they can do to your pet in your absence.
• AK

  Allison Kogan

  Aug 1, 2026
  5.0
  We've been coming to this Petco and Vetco(previously Thrive) for years. A few months ago one of our cats got the foam underneath the carpet basically almost embedded in their nails. Though she was my mother's cat, I was completely distraught and rushed her to the vet. While the vet couldn't fit her in on a Saturday morning for an emergency for her nails, (the sign does say walk in's welcome), they recommended I tried the groomer. The girl at the desk, went to Courtney and told her what happened. Courtney stopped what she was doing and came to talk to me, she walked me through the process and explained that she will try but couldn't guarantee anything as there were dogs in the room. I then watched Courtney as she carefully picked the foam out of the cats nails and cut them. Today, we brought in 2 of our other beasts with the original cat that Courtney had previously experienced. Watching her being gentle and seeing the process with our cats made it at ease watching our babies as the process with Thrive/Vetco changed extremely after 2020. I am and as well as my mother extremely happy with the price of the nail trim, watching our babies as they get their nails done and how efficient Courtney was...literally under 20 minutes with 3 cats is impressive to say the least. Without a doubt we will be bringing our cats to Courtney when we can.
• PC

  Patricia Case

  Aug 1, 2026
  5.0
  I spent a long time researching groomers before trusting someone with my Doberman because she’s very anxious and can be nervous in new situations. After reading so many great reviews about Courtney, I decided to book with her, and I’m so glad I did. Courtney is incredibly sweet and gentle, and my girl always comes home looking beautiful with the softest, shiniest coat. She’s even able to trim her nails, which is no easy task because Gabby hates having her paws touched. I know Courtney treats Gabby well because as soon as we pull into the Petco parking lot, she gets so excited. Seeing an anxious dog happily walk (run actually) into the salon says everything. Gabby always comes home with a shiny coat, pearly white teeth, clean ears, and perfect nails. Thank you, Courtney, for taking such wonderful care of Gabby! We appreciate you so much! (FYI pics don’t do justice how shiny and beautiful she looks)

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