Petco

Reviews

• HC

  HARRY CRUZ

  2 days ago
  4.0
  Nico, is a tremendously helpful store associate at the fish department. He has assisted me in every which way. He’s very knowledgeable about fish and especially my large purchase of expensive Discus fish which he helped special order for me. He had given broad insight on how to care for these sometimes temperamental and considered by many fish for the advanced hobbyist. Well, it’s been 6 months since I purchased the discus, I still go in for supplies and to just to tap on his knowledge. Today, those discus are spawning. My biggest compliment to Nico and your staff is: I reside less than a mile from a neighborhood PETCO and a few miles from another competing fish store but choose to drive drive almost 20 miles to patronize your store. Thanks again
• TT

  TheInformernews

  4 days ago
  3.0
  Very busy place they have everything that I was looking for well , stocked store friendly staff very helpful
• ER

  Entre Nos Radio

  Oct 8, 2026
  5.0
  Ya está es la tercera vez que llevo a Momo para su corte y baño. Melanie es muy atenta y profesional. Momo salió muy bonito, limpio y elegante con una banderita en su cuello de otoño 🤣🤣
• PM

  Paula Morato

  Sep 13, 2026
  1.0
  Very disappointing experience. I live in Windermere and drove about 40 minutes to this Petco specifically to have my dog bathed. I left my dog there for a bath and, two hours later, they returned him still wet and damp. His ears were also completely dirty and had not been cleaned at all. I now have to go home, dry my dog myself, and clean his ears because the bath service was not properly completed. On top of that, they returned my dog extremely agitated. My dog is normally very calm, and I have never seen him this stressed after a bath. On the way home, he was so agitated that he already had an accident in my car — he urinated and defecated, which is absolutely not normal behavior for him. I am now taking my dog home in a state of extreme agitation, and I am very concerned and upset about the way he was handled. I am extremely dissatisfied with the lack of care and attention. I am a regular Petco customer and frequently purchase my dog’s food, treats, and other products there. However, after this experience, you have lost me as a customer. Driving 40 minutes from my home for a bath appointment and receiving my dog two hours later still wet, with completely dirty ears, and extremely agitated is unacceptable. This felt like a complete lack of care and consideration. I will never bring my dog back to this location for a bath. I expected much better from Petco, especially as a loyal customer. Very disappointing experience.
• PR

  Paulette Ramirez

  Sep 5, 2026
  1.0
  Never coming to this location again. I’ve been a loyal customer ever since I got my pup who is now 3 yrs old and the only two groomers who have taken care of Rocco are great Katerin and I think its Nadie a new girl. Funny enough, they’re also the only two employees there who look like they actually like their job and are loving with the dogs. My dog is usually there for about 3 hours sometimes even longer, so I plan my day around his grooming appointment. This time, I scheduled a quick braces appointment while he was getting groomed. I dropped him off, signed everything, and was already about 15 minutes into my drive when I got a call from SAM saying his eyes were “a little red” and according to her “diagnosis” he was “panting”. Firstly, I know my dog if there were anything unusual with him the first thing I would do is take him to an urgent care and definitely not drop him off at a groomer for 3+ hours. Secondly, I responded to her that It was 90 degrees outside, he had just come inside, frenchies don’t regulate their temperature as easy as other dogs it can take a while. He was also excited to see the other dogs at the reception. His eyes being slightly red at that moment was completely normal. But instead of simply mentioning it and letting me know, this employee decided to turn it into something that sounded much more serious, as if there were some kind of medical emergency going on. She wanted to do an “attend first in and out” treatment and said he would be ready in less than 30 minutes and if I wasn’t able to then I should pick him up and not carry through with the service. Quick question, if its 15 minutes of brushing how do you bathe him, cut his nails and give him a blueberry facial in 10 minutes? I told her I was already on my way to my appointment and that if I had known they were going to make a big deal out of nothing, I would not have dropped him off. After no reasoning with her, I told her to forget it and that I was turning around to pick up my dog. And here’s the best part: this wasn’t even the groomer who takes care of my dog. I’ve heard this same employee talk to other customers multiple times, and she is ALWAYS overly dramatic. At this point, she needs to stop acting as if she were a veterinarian, she’s not. Not every little thing requires turning a normal situation into a medical scare and giving customers unnecessary anxiety. When I got there, she tells me the groomer had already done most of the grooming. EXCUSE ME? I told her why they would do that if she told me that if I didn’t agree I should just pick him up and I specifically told her I was turning around to pick up my dog. I had already canceled my appointment and now had to reschedule it TWO WEEKS later. Then they bring my dog out and guess what? His eyes and breathing were completely normal. See picture attached of him on the grooming table when I arrived. Do you see him unstable? I gave the groomer her part because she did the work, but I had ZERO intention of paying Petco for a service that I was clearly told by Sam if I didn’t agree I had to pick him up immediately. I’ve bought all my dog food, supplies, and grooming done at Petco. I’ve been a loyal customer and have never had an issue until now. It’s honestly ridiculous that one employee with an attitude and a self-appointed-vet complex can completely ruin the experience, plans and cost a loyal customer. Unnecessary drama, and employees need to know the difference between being concerned and making a normal situation sound like an emergency. Never again.

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