Banfield Pet Hospital

Reviews

• AF

  angel fersula

  Apr 23, 2026
  1.0
  It is truly shocking. I have been on the phone for over seven hours; the person answering keeps putting me on hold and then simply stops responding. I have made more than 40 calls, and it is the same story every time. I find this individual to be extremely rude—someone who absolutely should not be placed in a position to answer phones. The service is abysmal. They really need to hire more professional staff for customer support.
• MM

  Majarani Morfa

  Apr 21, 2026
  5.0
  Always is a pleasure to take my dog to Banfield Kissimmee location , our favorite nurse is Tiana always smiling and cheerful, very well knowledge, the rest of the personal are very professional and is a clean place, my dog is 13 years old in human years and we started in Stroudsburg Pennsylvania, we just been here for 3 years and not planning to change location.
• GS

  Grace Evelyn (The Animation Station)

  Apr 19, 2026
  1.0
  Paid thousands and thousands of dollars for radiographs to be sent to OFA for a dog. I set up an appt, called to book it and told them what I needed done. They said great we can do it on this day. I show up, and they say “oh no the doctor isn’t here so we can’t do it today” wasted an hour drive and money on that. So they book a new appointment for radiograghs. I show up to the appointment, and they had scheduled a dental….. i said I requested hip and elbow radiograghs not a dental. They looked shocked but decided they can do the radiographs. At pick up dog came back with a dental and improper hip x rays. No elbow x rays as requested. The hip x rays showed me that the doctor doesn’t know how to Properly radiogragh. Anyway I decided to try and get them submitted to OFA anyway…. Asked for the doctor to do it on Dec 16th…. He didn’t “submit them” till the end of March…. Convinced he didn’t submit them because he knows I paid thousands of dollars for inaccurate x rays. And OFA will reject them. Have emailed them twice about this asking for proof of submission… and they have ghosted me. I will be reporting this hospital. In human world this would be a suit for malpractice.
• EL

  Elizabeth Lokenauth

  Apr 18, 2026
  1.0
  This is the absolute worse banfield location I’ve ever been to. We used to take our two golden doodles here but they were so rude and made fun of our pets for being anxious and seemed very annoyed with them on multiple occasions when picking up. We switched to Davenport which is great but brought back one of our dogs for a last minute vaccine apt since our location was booked and she needed to be boarded right before our wedding. The receptionist, Ashley, told me to come in at 3:30 and once I arrived told me I was late and the apt was at 3. The doctor, Lenna Alvarez, and tech both refused to see us even knowing the circumstances and everyone was just sitting around. This was extremely rude and unprofessional. They have no empathy and poor customer service.
• EF

  Evelyn Florida

  Apr 15, 2026
  1.0
  Years ago my pup had a traumatic experience with a nail trim bleeding for hours after. I went to Banfield pet hospital and they took him back, quickky trimmed his nails, he came out happy. I moved all my records there. I have purchased expensive medication for fleas, heartworms, and lab work. On my last two visits they were unable to trim his nails. A note was on my chart chart crediting a free nail trim plus they charged me $30 for anxiety medicine for the next visit. We started walking more on concrete and pavement and he has not needed a nail trim until now. I called to put my free nail trim and they refused. They wanted money for an office visit on top of the nail trim and I believe it was an additional $50. I asked for a refund my money, about $60. Denied. I spoke with the manager, Allen Avila. I told him I understood he could not put the anxiety medicine back on a shelf, but it is of no use to me if he's not going to honor the nail trim. He was unconcerned I'm a senior citizen with very limited income. It was Allen Avila that promised the pedicure previously. I do not recommend dealing with this Banfield Pet Hospital on Osceola Parkway. They were not honest in their dealings with me and had no compassion for my situation.

Frequently Asked Questions About Banfield Pet Hospital