Banfield Pet Hospital

Reviews

• HB

  Hannah Bodden

  Aug 21, 2026
  2.0
  Impossible to get a hold of. Called multiple times with no response.
• TF

  Tahirih Felix

  Aug 20, 2026
  5.0
  Good care and service
• SN

  Sheila Alexandra Nieves

  Aug 18, 2026
  1.0
  No se ni por dónde comenzar de lo frustrada que me siento. Fui el viernes pasado a llevar a mi perrita para los papeles que se requieren para viajar. La cita era para las 10:30am, la llevé puntual y cuando me atiende la enfermera me dice te llamamos como en 1-2 horas para que la recojas. Por ende, procedo a quedarme en el área porque vivo BIEN LEJOS. Para hacerles el cuento largo corto, salí a las 4:30pm para unos simples papeles de viaje que en el Banfield de Orlando no estoy ni 30 minutos porque me los envían por email. Perdí todo un día de trabajo pero eso no se queda ahí… Llega el lunes (día de viajar a Puerto Rico) y quiero aclarar que está es como la séptima vez que viajo con mi perrita y cuando llego al “counter” para mostrar sus papeles me dicen que no puedo viajar porque la mascota no tiene el preventivo que se le tiene que dar 72 horas antes del vuelo (que yo lo lleve el viernes a la enfermera). Tuve que cambiar vuelo, pagar $130 adicional, pedir un Uber que me llevará a Banfield que fueron $40 y regresar al aeropuerto para poder salir en la noche. No soy de dejar reseñas pero esta es la segunda vez que voy a este Banfield y la espera es horrible, siempre hay que dejar al perro desde por la mañana hasta que cierran para una simpleza como es en este caso. Yo fui nuevamente porque en Orlando, donde siempre la llevo, no tenían la persona encargada de llenar los documentos de viaje y prácticamente no tenía opción pero allá el servicio es 20/10 siempre. Mi pregunta es… ¿quien me repone el tiempo y el dinero? ¿a quién uno le reclama todo lo que gasté adicional para poder viajar cuando no fue mi culpa sino de ellos? De verdad que tienen que hacer algo con está localidad.
• YG

  Yelitza Goncalves

  Jul 24, 2026
  5.0
  Extremely satisfied with the service. Prompt attention. Ricardo, the assistant, was very attentive, helpful, and caring with my dog. And, of course, Dr. Montilla's delicate care. Grateful and highly recommended.
• AC

  Ana Paula Vasques Cunha

  Jul 10, 2026
  1.0
  I have been paying for Banfield’s plan for about 2 years, at almost $60 per month, and honestly I am extremely disappointed with the service. During that time, I have only taken my dog there a few times, but now that I actually need help, I simply cannot get proper assistance from the clinics I’ve been trying to reach. My dog has had a lump on her eye for days, and it keeps getting bigger. I have been calling the Kissimmee and John Young locations every single day, and I still haven’t been able to get real help. It is always the same situation: I listen to the recording, eventually someone answers, asks whether it is an emergency or not, I explain the situation, they tell me to stay on the line, and in the end the call either disconnects or I am left with no solution at all. I finally managed to get an appointment at the Sand Lake location, and that is where I was told there was an available appointment at 10:00 AM. However, I was also told that I would have to leave my dog there and only pick her up at 4:00 PM. I find that absurd, especially considering that she has an eye issue that has been getting worse every day. I was also informed that if I brought my dog in as an emergency, the visit would cost around $300 and would not be covered by the plan. So honestly, what is the point of paying almost $60 every month for 2 years if, when my pet actually needs care, I cannot get support from the clinics, I cannot get help over the phone, and if the situation becomes an emergency, I still have to pay hundreds of dollars out of pocket? It is extremely frustrating and disappointing to pay for a plan expecting support when you need it, only to feel completely unsupported while watching your pet’s condition get worse without receiving proper care.

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