Banfield Pet Hospital

Reviews

• AD

  Anne Dy

  Oct 11, 2026
  3.0
  My experience with the front desk was a bit disappointing. The staff member who checked us in was not very friendly, and we were not greeted when we arrived. A warm welcome and a friendly attitude can make a big difference in the overall experience. However, I would like to sincerely thank Maegan for her outstanding job and excellent customer service. She did a wonderful job helping everyone with a smile and a positive attitude. Her kindness and willingness to help truly stood out. She’s the one who checked us out after the visit, which I’m thankful cuz the other lady with her is not really helpful. I would also like to give a big thank-you to the veterinarian who examined my cat. She was amazing, caring, and professional, which made the visit a much better experience. I truly appreciate the veterinarian’s care for my cat and Maegan’s dedication to helping everyone. Overall, I am grateful for the wonderful service provided by Maegan and the veterinarian. They are excellent examples of what great customer service and compassionate pet care should look like!
• DD

  Diane

  Oct 7, 2026
  5.0
  Easy to book appointment online. Always a great experience when I take my cat in for his comprehensive exam. Staff is friendly.
• MR

  Marie Rotoli

  Sep 27, 2026
  2.0
  I was disappointed in this office to say the least and will not be back! The first vet tech that came in was friendly and was very informative on my options for paying for care. Once they took my cat back to get blood work done, I could hear them in the room next to me. A woman come in to draw the blood. I overheard her call my cat a mother f@cker and told him to chill. I knocked on the door and the vet tech opened it. I asked him why was she speaking to my cat that way and what was going on. He laughed and said the woman is good at what she does, but that's just the way she is. I was shocked! He brought my cat back in the room with me to wait for the results of the blood work. Once the blood work came back another vet tech I've never seen before came in and told me the original vet tech went to lunch. He proceeded to tell me he was going to give me the results because I would not be able to understand the veterinarian that was in the office. He said that was the first time this paticular veterinarian has been in that office. He is just a floater for Banfield and does not even know how to work the computer system. I was shocked I paid $375 dollars and never even seen the veterinarian. I was never offered a treatment plan for my cat. I was told he needs to see a specialist and the dentist. All though the second vet tech was very friendly and informative I came to see the vet and get some answers for my cats health.
• KH

  Kristina Hauer

  Sep 25, 2026
  1.0
  Worst vet office ever the sad part is it’s not just this location I’ve been with the company for 10 years I have the wellness membership also so I’m paying over 100$ for 2 dogs every appointment I’ve ever made here at this location I’ve been stuck sitting in a room or waiting room for a minimum of 30 mins and then I’ll ask and they will come out with a story why it’s going to be longer I told them I didn’t want the wellness membership anymore they said they took it off this week they call me telling me that they didn’t cancel it and that my dog is over due for a check up I told them all the issues I keep having how I didn’t want it they said give us one more chance my dad sat there for 30 mins yesterday just to be told that they didn’t have the vet in office for another 30 mins and ppl have already been waiting so they are backed up what am I paying the member ship for? Bc my dog hasn’t been seen in over 6 months and every time it’s due to expire they say they won’t readd it but they do each time 2nd time and I can’t even get them to see my dog last time I was told that the vet won’t work with pits so I had to wait till a different doctor came in why are you a vet if they won’t see pits? Also I’ve had the same card for years always had auto pay last time the girl updated my address auto pay never worked again they won’t take payment over the phone so once a month I have to drive there and pay a 20$ late fee bc they can’t take payment till the next day bc it still shows auto payment is on and they don’t want me to pay and then it hit my account so I get to pay a extra 20$ for the past 2 almost 3 yrs now and the wellness company keeps telling me that they need it to fix it they keep saying they can’t lol don’t waste your time I wish I never did I have a few months left on the other dog and then I’ll be done with them
• SY

  skylar yon

  Sep 17, 2026
  5.0
  I have been comming to this location since moving here and they always provide my 2 girls great care and and quickly! Recently one of my girls had a dental cleaning, and both had comprehensive exams that includes labs, some imaging and vaccines. Thank you, Tianna, Dr. Urbina, and all the techs!

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