Banfield Pet Hospital

Reviews

• KD

  Karleen Daley

  Aug 18, 2026
  1.0
  Receptionists have never been worse! Most are highly unprofessional and take away from the quality work provided by the vets. Ms. Beth would have never…
• JB

  Jamie Bell

  Aug 17, 2026
  5.0
  They helped us send our sweet dog Lulu into heaven and were so helpful and kind and compassionate. Forever grateful for the team that helped us today.
• BD

  Britni Donegan

  Aug 1, 2026
  1.0
  I used to love taking my babies here. But the service has gotten so bad I would rather pay my other vets office for the services I would get here that are covered by the care plan.
• FF

  FurMom

  Jul 22, 2026
  5.0
  Received the best care from Jen, Dr Gushchina, and Harleigh. Everyone was kind and caring.
• DS

  Dazirae Simmons

  Jun 26, 2026
  1.0
  I called my Banfield location to ask if my pets’ Simparica Trio prescription could be sent to Costco, as I wanted to see if it would be less expensive there. Autumn informed me that it could not. I responded, “Okay, in that case, can I just come pick it up from Banfield instead?” At that point, Autumn told me no because my pet is due for a heartworm test in July (his plan renewal month). This immediately confused me because we’ve been Banfield Wellness Plan members since my dog was eight weeks old, and I’ve never been told I couldn’t pick up his preventive medication before his renewal appointment. I expressed that this didn’t sound right, but she repeatedly insisted that she had already spoken with the doctors and managers and that “everyone in the building is going to tell you the same thing.” Still unsure, I called another Banfield location. They had no issue filling the prescription and told me I could come pick up the Simparica Trio the very same day. I then called the original location back and spoke with another employee. She placed me on hold to ask a manager, but the call was transferred back to Autumn. This time, Autumn told me I could pick up a single dose. I asked why I had previously been told I couldn’t receive any medication at all. She claimed she never told me that and said she simply explained that Costco wasn’t an option. That is not what happened. After she told me Costco wasn’t an option, I specifically asked if I could instead pick it up directly from Banfield, and she repeatedly told me no because my pet needed a heartworm test. When I mentioned that her attitude during the call was rude and dismissive, she denied having an attitude and said that was simply how she talks. Because of this interaction, I asked her to close my file so I could pick up my pet’s medication from another Banfield location instead. I will not be returning to this location. Customer service matters just as much as medical care. Had the policy simply been explained correctly from the beginning, this entire situation could have been avoided. Instead, I was given inconsistent information, spoken to dismissively, and made to feel like my concerns were invalid. I hope management addresses both the inconsistency in communication and the way customers are treated.

Frequently Asked Questions About Banfield Pet Hospital