Banfield Pet Hospital

Reviews

• LB

  Liz Baltazar

  Oct 4, 2026
  1.0
  My husband and I recently moved to Jacksonville and previously had the Banfield plan, so we were initially excited that this location was so close to us. Unfortunately, until this office fixes its workflow we will not be back. We have given this office plenty of tries and every time we were not satisfied. The vets and staff themselves are nice, but their wait times are ridiculous. Every single time we wait in the room for 45 minutes to an hour. My final straw was our most recent visit. Our original appointment was for 5:30. They called me and asked if I could come in early. I agreed and brought my dog in at 4:15. We were not seen until 5:15. I do not appreciate having my time wasted and will also be submitting a complaint to corporate. Why bother calling me to waste my time and come in early and have me wait anyway?? Absolutely disrespectful. We will either find another Banfield or cancel our plan with them entirely. Also the front desk needs to be retrained in how to speak to customers. Calling someone “babe” is completely unprofessional.
• EB

  Emalea Brown

  Sep 18, 2026
  1.0
  Brought my cat in yesterday for skin/allergy issues and urine issue. appointment was at 1pm. nobody came into the room until 1:30. gave them his paperwork to get copies and i received it back with missing pages and thrown back into my folder unorganized. I didn’t even see the actual vet until after 2:30. typical trying to upsell things that are unnecessary. they focused mainly on the allergies instead of his urinary issue which is way more serious especially in male cats. I asked about prescription food because my cat is having reactions to even novel proteins. The vet came back with a poorly printed out page of prescription foods and told me to “pick one”. That caught me off guard considering each food does different things and targets different issues. Like is that not YOUR job to recommend what would be best? Then, when i told them which one i wanted for him, they gave me a prescription for the wrong one and i had to have them fix it. They sent me home with a collection kit for urine (after i had to remind them to actually give it to me, twice, because they forgot). I came back today to drop it off and they told me it was an extra $90 which was not even brought up yesterday. INSANE. also, why would they prescribe prednisone if he may have a UTI? it suppresses the immune system. 3 and a half hours here for my cat to BARELY be looked at and minimal effort to fix the issue at hand. The entire experience was unpleasant and they are extremely disorganized. I will never return here or to any banfield and i will make sure to NOT recommend this place. what a joke.
• SS

  Skyla

  Sep 4, 2026
  1.0
  Worst experience I’ve ever had. We booked an appointment for our puppy to get her shots and medication. At the first appointment we waited an hour for someone to even check on us, the doctor who came into the room also NEVER read the chart before entering. She tried to give our 3 month old puppy the wrong shots, wrong medication, and wrong dosage. We ended up just leaving and they didn’t charge us. The second time we went back, they didn’t have a room for us and said the wait could be at least 2 hours even though we had an appointment. We decided to leave, the girl at the front counter started getting passive aggressive and never said the appointment would have to be paid for of seeing as they didn’t do anything and couldn’t even get us in a room. I was pretty done after this point so I wanted to just cancel my package I pay monthly for the dog visits and after I said that then they tried to charge me for the vet appointment today even thought they hadn’t last time because again NOTHING was done and we didn’t get a room. I’m severely disappointed in the lack of professionalism and knowledge of the people working at this facility. I’m also severely disappointed in the lack of manners with the ladies at the front desk. Highly recommend going somewhere else
• KD

  Karleen Daley

  Aug 18, 2026
  1.0
  Receptionists have never been worse! Most are highly unprofessional and take away from the quality work provided by the vets. Ms. Beth would have never…
• JB

  Jamie Bell

  Aug 17, 2026
  5.0
  They helped us send our sweet dog Lulu into heaven and were so helpful and kind and compassionate. Forever grateful for the team that helped us today.

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