Banfield Pet Hospital

Reviews

• KP

  kimberly parrillo

  Oct 6, 2026
  5.0
  Such an amazing difference, coming from Harley's last veterinary doctors office! Very friendly, caring awesome staff, and Dr's ..
• EE

  Erica Ershowsky

  Sep 27, 2026
  1.0
  My dog died on Wednesday morning. I was a customer of different Banfield locations for over 6 years. When my dog died, I called them to cancel my wellness plan that I JUST renewed a month prior. I get told I have to pay for the rest of the year! My dog used a MONTH of the plan. And that’s not even the worst part. The fact is I brought my dog in for his comprehensive exam and he had his bloodwork and urine and all of his tests done. He was completely fine. Then all of a sudden 3 days later out of no where he starts to consistently vomit and have diarrhea. I brought him to the vet again and they told me he had mild pancreatitis. He had not gotten into anything or eaten anything different other than a new supplement the vet told me to give him. Meanwhile he rapidly declined even though I was told he would be fine by the vet and they were giving him panoquell injections daily. He was even at a he vet 10 hours before he passed and the vet told me everything would be fine! I asked about his red eyes and the smell in his mouth and all of his symptoms he had for a few days and she said it was NORMAL! Then that night he wasn’t even able to control his bowels and when I brought him to the ER vet they told me he’d been in organ failure for days!!!! They told me he had a heart murmur GRADE 5!!!! Keep in mind the worst grade is 6! They told me it was SIGNIFICANT. He had pulmonary edema as well! Tell me how the vet missed ALL of that! Tell me how I now have to pay for a plan when my dog isn’t even alive and Banfield did NOTHING to help him! Not only did I end up paying OVER $1,000.00 for Banfield bills when my dog was sick but I had to pay the ER vet as well OVER $2,000.00. And now banfield has the nerve to tell me I have to pay for a wellness plan when my dog isn’t even alive!!! It’s disgusting behavior in my opinion. I have suffered enough! My dog suffered for days in organ failure all because the vet wasn’t able to see the signs. A grade 5 heart murmur is caught just by listening to the dog’s chest! BANFIELD VETS MISSED THAT! Pet owners who lose their furry friend who is part of their family should NEVER have to endure this disgusting behavior. To make people pay for a plan when the animal is no longer alive is outrageous. It shows the company’s character and how they are not for the animals at all. I will never use Banfield again. RIP to my sweet boy in doggy heaven.
• PM

  Paula Martinez

  Sep 26, 2026
  1.0
  1 star — and I would give 0 or negative stars if that were an option. I’ve had several negative experiences with this Banfield in the past, including rude customer service and difficulties getting my dog’s health documentation, but what happened today was genuinely alarming and was the final straw. Before my dog’s procedure, I specifically requested that she receive nausea medication. I was also told that she was due for a vaccine, but that she should NOT receive it today and needed to come back in about a week because doing everything today would be too much. Based on what their staff told me, I scheduled a separate appointment for the vaccine for next week. When I came to pick her up, a staff member told me she did not receive the nausea medication. Okay. Then, when I went to pay, I asked what I was being charged for and was told that one of the charges was for the nausea medication. I immediately questioned why I was being charged for medication I had JUST been told she did not receive. Suddenly, I was told, “Oh, sorry, she actually did get it.” At this point, I was already extremely concerned because how do you not know what medication you administered to my dog? This was especially disturbing because my dog had undergone a procedure involving anesthesia. I expect the people caring for her to know exactly what is being administered to her and to have accurate medical records regarding her treatment. But somehow it got WORSE. After I paid and left, they CALLED ME while I was driving away to tell me that they had been wrong AGAIN. My dog actually did NOT receive the nausea medication I specifically requested. Instead, they gave her the vaccine that I had been told by their own staff she was NOT supposed to receive until next week. So within the span of picking up my dog, I was told: 1. She did NOT receive the nausea medication. 2. Actually, she DID receive the nausea medication. 3. Actually, she DID NOT receive it — and they administered a completely different vaccine instead. That is absolutely unacceptable and extremely concerning. This isn’t a mix-up over a receipt or an appointment time. These are medications and vaccines being administered to a living animal. Pet owners should be able to trust that a veterinary hospital knows exactly what they are putting into their pet and can accurately communicate what treatment was performed. The customer service only made the experience worse. When I simply asked what I was being charged for, the employee seemed annoyed and responded along the lines of, “I don’t know, I’m going to have to go back and check.” I’m not asking for some outrageous favor. I have every right to know what I’m being charged for and what was administered to my dog. I cannot speak to what has happened with anyone else’s pets, but based on what happened with mine today, I personally do not feel comfortable trusting this location with my dog’s medical care again. The repeated contradictions about what was administered to her were enough for me to find another veterinarian. My dog is my baby. I expect basic competence, accurate medical records, clear communication, and staff who actually know what treatments they have administered to her. After today, I have completely lost confidence in this Banfield location.
• NM

  nelby maldonado

  Sep 20, 2026
  5.0
  Great team. They are helpful with demonstrating with application. So helpful
• MS

  Mila Solis

  Sep 15, 2026
  5.0
  Pongo 5 estrellas hoy,porque me sentí satisfecha con la Dra.Casanova,salió a conversar conmigo y tb me texteó cosa que no lo hace ningún profesional en Banfield.Tengo como 7 años en Banfield y solo conocí 3 dres muy buenos y uno de ellos Dra.Casanova.

Frequently Asked Questions About Banfield Pet Hospital