Vetco Total Care

Reviews

• AA

  Abu Ayal

  Jun 22, 2026
  1.0
  Terrible service. I booked an appointment online as instructed and called ahead to confirm that my dog would receive his vaccination. On the phone, they immediately dismissed my appointment, claiming the online system was wrong and refusing to honor it. Instead, they said I’d have to wait another week and a half for an appointment. When I asked to speak with a manager, I was only put through to a vet tech named Sebastian. He stated that his boss, Jamie Coswell, was not available to come to the phone. The store manager, Bill, was supposedly in a meeting and was mot available either. To verify their claim, I called corporate and other stores, who confirmed that the excuse I was given was nonsense. They were very rude, dismissive, and a completely Unprofessional. I expect far better service when it comes to my pet’s care.
• JB

  January Bolen

  Apr 29, 2026
  5.0
  Staff is very friendly and knowledgeable. We love it here😊
• SR

  Susan Rezanka

  Apr 17, 2026
  5.0
  I cannot express how wonderful Petco is on Cleveland Ave, Ft Myers. From the receptionist Anjelica (excellent customer service) to the caring & kind Vet Technicians Valerie & the awesome manager Jainice. I was very distraught worrying about my sick cat Coco, Not only did they take excellent care of her they put me at ease as well. I highly recommend taking your pet to Petco for loving caring treatment. They are very reasonable as well. Thanks to all the staff. I so appreciate everything you do for me and my Coco!!
• GC

  Greg Cooper

  Apr 10, 2026
  1.0
  If you love your pet STAY AWAY from this clinic! Customer service from "A" (name withheld) doesn't even deserve 1 star. They blatantly ignore the notes in the pet's chart and make up their own policies and fees. "We're not hurting for money and don't need your business" was a direct quote when presented with the facts that they were overbilling and ignoring the medical notes. My next call will be to the Florida Board of Vet Medicine. This office should be shut down.
• SW

  Shelby Walts

  Feb 26, 2026
  1.0
  Communication is absolute trash. If I could leave 0 stars 1 would. Took over 2 weeks to get medication prescribed for our cat, once it’s finally prescribed and paid for, another is put through and the first one should have been canceled but no communication from the vet was there to tell me not to buy the first one. Pharmacy won’t reimburse me, clinic won’t reimburse me. Angelica is amazing, at least she tried. I really need to be called to fix this situation.