Petco

Reviews

• CM

  Carole Martin

  3 days ago
  5.0
  Google reviews have a **4,000-character limit**, so I tightened the story while keeping the best jokes, the staff praise, the FastPass/CLEARANCE saga, and our undocumented snake. 😂 My autoship was happily **“processing”**… and then suddenly **CANCELED** for reasons unknown. Maybe aliens intercepted it. Maybe there was a glitch in the Matrix. We may never know. So I called the store. The young lady who answered couldn’t find my order—which was expected, since I could see it had already vanished into the autoship abyss. I asked if it was canceled because they were out of stock or because the Matrix had simply decided I wasn’t getting cat supplies delivered this month. She walked to the back, checked, **found exactly what I needed**, and brought it to the front so I could theoretically run in and out. **THEORETICALLY.** There was no running in and out. There was a line like I was waiting for the brand-new roller coaster that just opened. Okay, fine—it was five people. 😂 But apparently I forgot my FastPass, so I was forced to wait and browse the impulse-purchase section. And then I saw the most dangerous word in retail: **CLEARANCE.** At this point, my quick pickup was doomed. The Autoship Powers That Be hadn’t just canceled my order—they had **lured me into the store and strategically placed discounted merchandise in my path.** I believe one employee was the woman I spoke to on the phone, and the other was Autumn… Amber… or another lovely name beginning with “A.” Sorry, I suck at names, so she shall henceforth be known as **“A.”** Despite the roller-coaster queue, “A” was extremely friendly, completely unstressed, and handled everyone with ease and grace. Then the POS asked if I wanted to sign up for autoship to save money. I laughed. Because, ma’am… **THIS. WAS. AUTOSHIP.** 😂 I explained that the Autoship Powers That Be had apparently summoned me into the store instead. And that is where things went terribly right. Because in CLEARANCE I found a T-shirt that said: **“Single? No, I have my cat.”** Who can resist **100% cotton humor ON CLEARANCE?** **NOT THIS PROFESSIONAL.** “A” then went above and beyond. She backed out of the transaction and applied the autoship discount I should have received had my autoship actually, you know… **AUTOSHIPPED.** So I got my cat supplies, my rightful discount AND a ridiculous clearance T-shirt for a gift. I came in because technology failed me and left with more than I intended—which means the pet store technically won. **10/10 customer service. 10/10 retail conspiracy. Would probably forget my FastPass again.** And just when I thought this adventure was over, there was apparently **a bonus snake.** 🐍 Not a promotional bonus snake. Not a BOGO snake. An **UNACCOUNTED-FOR bonus snake.** Apparently an extra snake had arrived without his paperwork, passport, boarding pass—or whatever documentation is required to officially exist in a pet store. As I left, the staff was solving **The Mystery of the Undocumented Snake.** Somewhere in that store was a snake essentially standing at Customs saying, *“Papers? I don’t know what you’re talking about. I just work here.”* After a canceled autoship, the Matrix, my forgotten FastPass, clearance cat apparel and a retail conspiracy, ending with **a snake having an administrative documentation crisis** felt completely appropriate. Great staff, great service, hilarious visit. **I hope the snake gets his passport sorted out.** 😂🐍
• AW

  Alethea W

  Aug 19, 2026
  5.0
  Great customer service
• MN

  Margaret Nieves

  Aug 15, 2026
  5.0
  Love the fact that all my dogs needs are met ! Thank you PETCO!
• HB

  Haley Beth

  Aug 6, 2026
  5.0
  Usually get my pickup orders from here, Zach was very helpful!
• OM

  Oscar Mendivil

  Aug 5, 2026
  5.0
  Very professional & organized in & out quit I will recommend 💯.

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