Banfield Pet Hospital

Reviews

• IR

  Isis Ramirez Ruiz

  Oct 15, 2026
  5.0
  Very professional, excellent staff
• GL

  George Lanza

  Oct 11, 2026
  1.0
  Do not use this place if it anything more than an overpriced vaccine. They almost killed my dog just because they didn't want to release her to a hospital that had the knowledge to treat kidney and hepatic failure. We are praying a real hospital will save our pets life. They are only concerned as a company owned fa iLife to make sure they don't let any customer leave and make sure they charge all the posible needed or not. Please don't let these iresponsables put your loved family member in the same situation. Stay away. Oh and they overcharge and push unnecessary tests as a rule. Bad bad news!!
• FF

  Fredvascobjj

  Oct 11, 2026
  5.0
  Quiero agradecer de corazón al equipo de Banfield Pet Hospital por la atención que le brindaron hoy a mi gato, Ceviche. Esta mañana le di su alimento habitual, Performance Ultra, pero cambié el sabor de batata y pollo por el de pescado. Unos 30 minutos después, comenzó a presentar una posible reacción alérgica, se lamía y mordía constantemente, y luego empezó a caminar con la boca abierta y la lengua afuera. Llamé a Banfield y Candida, la recepcionista, fue muy amable y atenta. El enfermero Brandon y el veterinario que atendió a Ceviche también fueron excelentes y me hicieron sentir que estaba en buenas manos. ¡Muchísimas gracias a todo el equipo por su atención, profesionalismo y cariño! 🙏🏻❤️
• MM

  Mariana Murillo

  Sep 27, 2026
  1.0
  A completely disappointing and unacceptable experience. I had been taking Lucca to Banfield for approximately five years. Ever since I arrived in this country, I always trusted Banfield with his care. Every time Lucca got sick, we would take him there because we believed they were a place where he would be properly cared for and where we could get help when we needed it most. This time, Lucca became sick again and he was VERY, VERY sick. My brother made an appointment online specifically because we needed a veterinarian to see him. We arrived at the clinic expecting him to be seen, only to be told that the appointment was not showing in their system. What was even worse was that, despite seeing the condition Lucca was in, we were told that they could not see him because it was not considered an emergency. So what exactly has to happen for a very sick animal to receive medical attention? After five years of bringing Lucca there, I never imagined that when we truly needed help, we would be turned away with essentially no options. At that moment, we did not need an explanation about their appointment system. We needed someone to show some compassion and make an effort to help an animal who was clearly suffering. I find it absolutely heartbreaking and unacceptable that a veterinary clinic could see Lucca in that condition and simply tell his family that they could not help him. This experience completely destroyed the trust I had in Banfield for all these years. I will never take Lucca back there, and I cannot recommend this place to anyone looking for a veterinarian they can trust. After five years as a client, I will never forget how Lucca was treated when we needed help the most. Una experiencia completamente decepcionante e inaceptable. Llevé a Lucca a Banfield durante aproximadamente cinco años. Desde que llegué a este país, siempre confié en ellos. Cada vez que Lucca se enfermaba, acudíamos a Banfield porque pensábamos que era un lugar donde realmente iban a cuidar de él y ayudarnos cuando más lo necesitáramos. Esta vez Lucca volvió a enfermarse y estaba MUY MAL. Mi hermano hizo una cita por internet precisamente porque necesitábamos que lo viera un veterinario. Llegamos al lugar confiando en que lo atenderían, pero nos dijeron que la cita no aparecía en el sistema. Lo peor no fue solamente el problema con la cita. Lo verdaderamente indignante fue que, aun viendo el estado en el que estaba Lucca, nos dijeron que no podían atenderlo porque no era una emergencia. ¿Entonces qué tiene que pasar para que un animal que está claramente muy enfermo reciba atención? Después de cinco años llevando a Lucca allí, jamás imaginé que el día que realmente necesitáramos ayuda nos fueran a dejar prácticamente sin opciones. En ese momento no necesitábamos una explicación sobre el sistema de citas; necesitábamos que alguien tuviera un poco de humanidad y buscara la manera de ayudar a un animal que estaba sufriendo. Me parece especialmente decepcionante que una clínica veterinaria pueda ver a Lucca en esas condiciones y simplemente decirle a su familia que no lo pueden atender. Esta experiencia destruyó por completo la confianza que durante años tuve en Banfield. No volveré a llevar a Lucca allí y tampoco puedo recomendar este lugar a otras personas que buscan un veterinario en quien confiar. Después de cinco años como cliente, nunca olvidaré cómo trataron a Lucca cuando más necesitábamos ayuda.
• AR

  Andres Rojas

  Sep 22, 2026
  1.0
  I truly hope my experience helps prevent other pet owners from going through what I went through with this company. One of the worst decisions I ever made for myself and my animals was paying for a subscription with them. For EIGHT YEARS, I paid for plans covering four of my dogs, only to eventually realize how useless the service was for us. But the worst experience happened when I rushed my American Bulldog there during what appeared to be a HEART ATTACK. I was told they could not take her because there was no veterinarian available at that time. Think about that: I brought my dog to an animal hospital during what I believed was a life-threatening emergency, and they could not treat her because there was no veterinarian available. Based on my experience, I would NEVER bring my dogs to this place again. And that wasn’t the only issue. What they sell as a “plan” is NOT the same thing as pet insurance, and in my experience it covered very little when I actually needed help. Over the years, I constantly felt like I was being charged for additional things. There were also times when my dogs went in seemingly healthy and I ended up dealing with additional issues, tests, or expenses afterward. After EIGHT YEARS of paying them, the final insult was having a payment issue reported to my credit, which resulted in my credit score dropping by approximately 100 points. Eight years. Four dogs. Thousands of dollars paid. And after everything I experienced, I would never trust them with another one of my animals. Pet owners: please do your research before signing up for any plan or trusting any facility with your animals. Ask exactly what is covered, what is NOT covered, whether an actual veterinarian is available during emergencies, and what can happen if there is ever a billing dispute. I wish someone had warned me before I spent eight years learning this the hard way.

Frequently Asked Questions About Banfield Pet Hospital