Petco

Reviews

• PR

  Pink Rolexx

  2 days ago
  5.0
  I've been to and seen a lot of vets in my experience of having dogs. So far, vetco at Petco in Deerfield exceeded my expectations. All the staff are so loving and friendly with the dogs. They definitely make you feel comfortable and you can tell they have experience dealing with all kinds of pets. Every visit I've had thus far. I've never felt rushed and I felt that vet assistant, the vet themselves are very knowledgeable in helping with issues I have with my dogs. I own a frenchies, and anybody that knows frenchies are prone to high vet bills and many different kind of problems. I came in with my dog Butter. Having a really bad ear infection, and they were able to give me the medications I needed, and now he's thriving and doing so much better. His head shaking has stopped, and the inflammation around his ears has subsided. Because I don't have kids, My dogs are my babies, so it brings me peace in mind and such relief that doctor Poeck helped me with such integrity. She even went as far as helping me Get rid of products that I was using That were not beneficial to my pets. We need more veterinarians like her who still had the passion for their career, And love what they do. And thank you so much to Bianca and Rebecca. They both are so kind and you can tell again, just dog levers, and in my experience that is so important working in a field where you're caring for animals, especially dogs. Thank you to everyone at the Vetco and Petco in Deerfield. I could go to any one that's closer because I do have one that I pass on my way to the Deerfield location But I just feel safe and comfortable going here. See you all soon.🤍🥰
• S1

  SurF CrusheR 13

  4 days ago
  5.0
  Staff is very friendly and welcoming, they always have what my little doggie needs
• AC

  Andressa Cantão

  6 days ago
  1.0
  Very unprofessional customer service from the employees working on October 4, 2026. My mother was shopping at the store, and there were only about 10 minutes left before closing. She still needed to find a couple of items before checking out, so, in an effort to be quick and respectful of the employees’ time, she asked both employees working that shift for assistance. Unfortunately, both employees refused to assist her without even asking what items she was looking for. She then proceeded to the checkout counter and began removing the two items she was unable to find so she could complete her purchase. While doing so, she was using her phone because she works shopping for customers and needed to manage her orders. The cashier then stated that he was not going to provide her service because she was on her phone. He refused to scan her items, told her to leave the store, and the other employee opened the door for her to leave. This interaction was extremely frustrating and completely unnecessary. We understand that employees may be ready to finish their shift, but that does not justify refusing reasonable assistance to a customer or speaking to a customer in this manner. She was clearly trying to complete her shopping as quickly as possible and leave before closing. As a result of being asked to leave without being allowed to complete her purchase, my mother lost the orders she was shopping for through the app and ultimately did not receive payment for those orders. This situation caused her a financial loss in addition to the frustration and embarrassment of being treated this way. I strongly encourage the store management to review what happened and address this behavior with the employees involved. Customer service should remain respectful and professional, even shortly before closing. I would also strongly suggest providing additional training on appropriate customer service and how employees are expected to communicate with customers. I hope this situation is taken seriously and that steps are taken to prevent other customers from experiencing the same treatment.
• EM

  Enrique Morejon

  6 days ago
  1.0
  10/4/ 2026 I was shopping the store I asked the an employee to help me locate an item he told me directly that he was not going to help me cause he only had 10 minutes to work Then when I went to management, they just asked me to leave my eye doesn’t leave the store after I told him what occurred having to leave three orders behind. They refused to cash me out yet. It was still five minutes to closing one of the worst customer service I’ve ever seen and I’m going to get a hold of management up above to report this incident should’ve never been escorted out the door Meanwhile, all my pet food was left behind on the shopping cart in front of the register where they refused to cash out
• CP

  Carolina Gutierrez Photography

  Sep 5, 2026
  2.0
  Unfortunately, my checkout experience wasn’t very welcoming. Joseph didn’t smile, make eye contact, or really acknowledge me during the transaction. I understand everyone can have an off day, but a simple greeting and a little friendliness can make a big difference in the customer experience, especially in a customer-facing position.

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