Banfield Pet Hospital

Reviews

• JB

  JAY BOUTON

  Aug 26, 2026
  5.0
  The staff took excellent care of my dog Bees’ situation with the upmost compassion,care and love. I highly recommend bringing your pet there and I will return whenever the need arises. Keep up the great work !!
• AB

  Alana Barnett

  Aug 12, 2026
  5.0
  The ladies at Banfield were absolutely amazing and caring after my dog passed away. I believe her name is Jen or Jenna? She was so caring and so thoughtful. From the moment I came inside sobbing hysterically, to picking up Diesel’s urn for his last truck ride home - she treated us so well and so kind during a devastating situation. It may seem like a small act and not much, but it truly meant the world to me knowing a caring team was handling our boy.
• AB

  Audrey Bellini

  Jul 13, 2026
  1.0
  Total disappointment I took my 8-month-old Australian Shepherd, Finn, to Banfield because one of his eyes had become pink and irritated. Before the veterinarian even examined him, a staff member attempted to sell us a pet insurance/preventive care plan. We explained that our priority was Finn’s eye and that we wanted to focus on addressing his medical issue first. After the examination, Finn was prescribed an antibiotic eye ointment. After several days, I felt the ointment was not adequately reaching or treating his eye, so I called Banfield and requested an oral antibiotic, believing it would be a better option for a young puppy. I did not receive a response for several days and had to call back again before a prescription was finally authorized. When I picked up the medication, I later discovered that it was an antihistamine—not an antibiotic as I had requested. No one informed me that the prescription had been changed or explained why an antihistamine was being prescribed instead. After starting the medication, I noticed Finn was scratching and itching more than before, which made me concerned that he might be reacting to it. I called Banfield again but did not receive a timely response. After calling back several days later, I spoke with a staff member and explained that I was very unhappy that I had unknowingly been giving my puppy an antihistamine when I had specifically requested an antibiotic. I was told to bring Finn back in and that there would be no charge for the visit. The staff member also suggested that I see a different veterinarian rather than the one who had originally treated him. At Finn’s appointment today, however, the veterinarian refused to even look at his eye unless I first paid a $55 examination fee. I explained that I had been told there would be no charge because of the confusion surrounding the prescription and the lack of communication. Despite that, the veterinarian would not examine Finn without payment. Since I was not willing to pay another examination fee simply to have his eye looked at after the issues we had already experienced, we left without him being seen. This experience was extremely disappointing. My concerns about my puppy’s health were overshadowed by poor communication, confusion regarding his medication, and inconsistent information from the staff. As a pet owner, I expected clear explanations, timely follow-up, and continuity of care—not conflicting information and an unwillingness to address my puppy’s medical concern without additional charges after being told otherwise.
• DM

  Dotty Martin

  Jul 10, 2026
  1.0
  I went for a complimentary first visit. They tried to sell me a monthly pet plan. I didn't like that MY 1ST VISIT focused on selling a plan and not more concerned about my puppy! The older front desk receptionist is RUDE! she is in the wrong field!
• BK

  Blair Kenny

  Jun 25, 2026
  1.0
  We had been bringing our dog JoJo to the Daytona Beach Banfield Animal Hospital for several years without issue. The problem arose after our beloved JoJo passed away unexpectedly the day before we moved to New York. We discovered that the Hospital has a very peculiar policy when you purchase a wellness plan for your pet. They (Banfield) will continue to charge us more than $80 a month for the next six months until the contract expires despite our loved one being dead and obviously NO SERVICES will be performed during that time period. For a business that likes to claim that they care about your pet this seems like a rather callous policy, that is enforced while a pet owner is grieving the loss of their loved one. That is not how you show compassion it is pure greed and rather shameful in my opinion. Blair T. Kenny

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