Banfield Pet Hospital

Reviews

• CC

  Celeste Clifton

  2 days ago
  5.0
  My Maltese was in for dental work. Everything went well. She came home and rested.
• MP

  Matthew Perez-Choi

  Oct 6, 2026
  1.0
  I am absolutely furious and disappointed with my experience at Banfield Pet Hospital in Cape Coral. When I brought my dog in, I was specifically told that I would be paying $48 for the monthly plan and $68 for the examination. At no point was I clearly informed that there would be additional charges for the medications my dog was prescribed. When I returned to make my payment, I was completely blindsided by additional medication charges that I was never told about beforehand. My issue is NOT that my dog needed medication. My issue is the complete lack of transparency. If I had been told about these additional costs beforehand, I could have made an informed decision or asked about more affordable options. It is completely unacceptable to tell a customer what they should expect to pay and then surprise them with significant additional charges after the treatment has already been provided. I trusted Banfield with my dog, and this experience has seriously damaged that trust. Pet owners deserve transparency and the opportunity to make informed financial decisions before services and medications are provided. This situation was handled extremely poorly, and I sincerely hope management takes this complaint seriously and addresses how these costs are communicated to customers.
• KA

  Katrina Addesso

  Oct 6, 2026
  1.0
  Will not be returning to this Banfield. I’ve been to plenty of Banfields and this one by far is the worst! They lack communication all around. My fiancé went to pick our dog up and the doctor handed him the medication and my fiancé asked is that all? And the doctor said yes, he left. I normally deal with dropping off and pickup and know you need to be checked out at the very end, however they let my fiancé go without checking out. I get a phone call saying i need to go back to pay my balance. Which is an inconvenience to me having to drive all the way back to pay my balance and they couldn’t take my payment over the phone. My fiancé then goes back this morning to pay and we’re left with a bill of $300+. When the doctor spoke to me she stated she would be sending my dog home with some medications, normally they go over pricing over the phone which was not stated and we were sent with very expensive medication, which I’ve already given my dog two doses so i can’t “return” the medication and I’m left with paying that balance because no one notified me of the pricing of the medication. At pickup, if they would’ve checked my fiancé out like they are suppose to we would’ve been aware of the pricing before taking the medication home. Again their communication is not great once so ever and that worries me leaving my dog with them. Now I’m stuck with a Banfield plan, and this is the closet location to me but i will never be returning. Please train your employees to make sure they check out at the end of every visit and go over pricing to each and everyone. $300 dollars is a lot to many of us in this economy.
• HD

  Heidi Diaz

  Sep 30, 2026
  1.0
  U guys suck the vet there is terrible she told me to put my cat to sleep sent me on my way he lived
• KL

  Kirsten Van Loon

  Sep 4, 2026
  4.0
  Long wait time, very confusing to not be present for visit,

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