Banfield Pet Hospital

Reviews

• EB

  Eileen Bonfiglio

  Oct 8, 2026
  5.0
  Team was professional, friendly, helpful and went above and beyond for my puppies. Thank you!
• CJ

  chloe jacobs

  Sep 22, 2026
  1.0
  i signed up for the care package and then found a better plan elsewhere and attempted to cancel and was told i would owe nearly 600 dollars in order to cancel which nobody explained to me and i think is frankly ridiculous considering the reasoning was to cover services i didn’t use which makes zero sense. i read a lot of stuff explaining this place is after money and i can fully say they are wont be returning
• ZT

  Zak Thomas

  Sep 18, 2026
  5.0
  Tiffany and her team are amazing at what they do. Dr. Day and Dr. G have taken amazing care of my fur babies and I'm grateful for the care that they have received!
• EE

  Emily

  Sep 1, 2026
  5.0
  I have never owned a cat but about a month ago I rescued a kitten and decided to keep him. I decided to come to Banfield because I had a coupon for a free vet visit. Well I made the appointment and accidentally went to the wrong location where they weren’t very nice to me about the mix up. I was worried about my visit but as soon as I got there the front desk staff was very nice and asked me if I wanted to be in the room or not. I went into the room and waited and Jeremy and Dr Day came in and were very kind and knowledgeable. My kitty felt very comfortable with them and continues to purr through all his appointments. I set him up with the wellness plan and I’ve had a great experience every time! I think it says a lot about the people who work there when I get my pet back and he’s still purring.
• NF

  nah fr

  Aug 1, 2026
  1.0
  I brought my cat here because she was scratching her ear a lot and was prescribed antibiotics and other medication. About two weeks later, she suddenly stopped eating, drinking water, using the litter box, and tried to throw up twice. I called Banfield and explained everything. I was given an appointment for the next day, so I assumed it wasn’t an emergency. I later learned that a cat not eating for that long is very serious, and I wish I had been told to bring her in immediately or go to the ER. The day of her appointment, after her bloodwork, I got a call saying her ALT levels were extremely high and that she needed to go to the emergency vet right away. When we arrived to pick her up, the first thing we were asked was, “Who’s paying?” That was upsetting because we hadn’t even been given an update on how she was doing. After spending hours at the ER, the emergency vet asked us about the medications Banfield had prescribed. That’s when we realized we had never been given them, even though we had been charged for them. The ER staff tried calling Banfield around 15 times, but no one answered and the calls were being hung up on. We ended up having to drive back to Banfield to pick up the medication because it had been left in their refrigerator. The next day, we had to make the heartbreaking decision to put our cat to sleep because she was suffering, and there was no guarantee treatment would work. I’m sharing my experience because I was disappointed by the communication and the way my cat’s care was handled during such a difficult time.

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