Banfield Pet Hospital

Reviews

• MK

  Margaret Kubala

  2 days ago
  4.0
  A nice Banfield; not as busy as the location on University Park way; but I like that I can get a morning appointment. From the outside, it doesn't exactly look like they are open/in business; once you get inside, very extensive pet store; veterinary staff very nice and attentive; didn't see the vet; went for an Intestinal Parasite test; done efficiently and with care.
• JS

  Jennifer Scarbrough

  May 6, 2026
  5.0
  Milton had a horrible respiratory infection and he has fiv 😢. All the vets , Vet tech and front desk were amazing . Up front with prices . Help Milton with a chewy account . Milton is feeling better and starting his full recovery .
• CK

  Colleen Kruse

  Apr 24, 2026
  1.0
  Charged me for a office visit when I had a coupon for free 1st visit for pet exam! Can't get anyone to call me back regarding this! My previous vet does not charge office visits for getting a allergy shot and that is what I was getting there at Banfield so not only did I get charged for the office visit I got charged for the allergy shot as well when I could have gotten that done for free at my normal vet, I was looking for a change in vet care however I think I'm going to stay where I am at there's no communication at all when there is a issue and I'm not liking that one bit they're fast to take your money which was not approved on my end!
• JG

  John Glidden

  Mar 26, 2026
  1.0
  I took my dog in to the Bradenton, Banfield Pet Hospital to have a lump checked on his chest. They sent a specimen to Antec Lab. After the $450 visit and an unclear report that came back from Antec. Dr. White gave me an estimated cost for surgical removal of the mass between $1200 - $1800. Based on the cytology report my understanding was that the mass may represent a benign or low-grade basaloid epithelial tumor, and that definitive diagnosis would only come from full histopathology after removal. Given this information, I asked her to give me a couple days to think about it and make a decision I would give her a call. I called Bradenton, Banfield Pet Hospital three times in the next week and a half to speak to her. I was told they would give her the message to give me a call when she's able to. Never got a return call. I specifically, wanted to ask her whether it would be medically reasonable to perform a simpler removal of the mass without the additional testing initially, in order to reduce cost. My primary goal is to have the mass removed so my dog can be comfortable and than determine if further testing or treatment is necessary depending how things look after surgery. I completely understand that she must recommend what is medically appropriate, and I would have respected her professional judgements. What I don't understand is why she wouldn't return a call or letter from a concerned pet owner! I took my dog to another veterinarian and he seemed to agree with me on how to move forward. The bottom line is he was a quarter of the price. And he felt as I did. He removed the tumor and said let's see where things go. Whether this was the way to go not sure? What I do know for sure and appreciate is a Dr. who takes the time to hear you and help in the decision making process. Apparently Dr. White doesn't have time to be asked questions. "Sad"
• JE

  Jesse Elmore

  Feb 17, 2026
  1.0
  They failed to schedule my dog's annual checkup on time, and as a result his vaccinations lapsed. I had to return for a second visit and pay extra for a booster. Around the same time they increased the cost of the wellness plan by over $200/year, a hike of nearly 40%, with no communication or explanation. They have also charged me for services such as ear cleaning and nail trimming and then failed to provide those services. When I called to complain about these problems I was told that the price hike was due to an add-on to the plan, despite the fact that I had not made any changes to the plan. When I pointed this out and asked for further clarification the agent became belligerent and hung up on me. I filed a complaint with the BBB nearly 2 months ago and Banfield has refused to respond. This company was great 5 or 6 years ago but has gone rapidly downhill since Covid.

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