Banfield Pet Hospital

Reviews

• ON

  Olya N

  Jun 2, 2026
  1.0
  I have been a loyal client of this veterinary practice for approximately 18 years, which makes this experience especially disappointing. I arrived for my dog’s scheduled appointment only to be told that it had been canceled the night before. Unfortunately, I received no phone call, voicemail, text message, or email notifying me of the cancellation. As a result, I rearranged my schedule and made the trip unnecessarily. I was then offered the option to leave my dog for the entire day and pick them up later that evening. While that may work for some clients, it was not a reasonable solution for me, as I had already planned my day around the scheduled appointment time. What concerns me most is the lack of communication and consideration for clients’ time. Pet owners have work, family obligations, and other commitments, and clear communication should be a basic part of professional service. After nearly two decades as a client and paying monthly wellness plan fees for my pets, I expected a much higher level of professionalism and courtesy. I hope the clinic takes steps to improve its communication practices so other long-term clients do not have a similar experience.
• MK

  Margaret Kubala

  May 18, 2026
  4.0
  A nice Banfield; not as busy as the location on University Park way; but I like that I can get a morning appointment. From the outside, it doesn't exactly look like they are open/in business; once you get inside, very extensive pet store; veterinary staff very nice and attentive; didn't see the vet; went for an Intestinal Parasite test; done efficiently and with care.
• JS

  Jennifer Scarbrough

  May 6, 2026
  5.0
  Milton had a horrible respiratory infection and he has fiv 😢. All the vets , Vet tech and front desk were amazing . Up front with prices . Help Milton with a chewy account . Milton is feeling better and starting his full recovery .
• CK

  Colleen Kruse

  Apr 24, 2026
  1.0
  Charged me for a office visit when I had a coupon for free 1st visit for pet exam! Can't get anyone to call me back regarding this! My previous vet does not charge office visits for getting a allergy shot and that is what I was getting there at Banfield so not only did I get charged for the office visit I got charged for the allergy shot as well when I could have gotten that done for free at my normal vet, I was looking for a change in vet care however I think I'm going to stay where I am at there's no communication at all when there is a issue and I'm not liking that one bit they're fast to take your money which was not approved on my end!
• JG

  John Glidden

  Mar 26, 2026
  1.0
  I took my dog in to the Bradenton, Banfield Pet Hospital to have a lump checked on his chest. They sent a specimen to Antec Lab. After the $450 visit and an unclear report that came back from Antec. Dr. White gave me an estimated cost for surgical removal of the mass between $1200 - $1800. Based on the cytology report my understanding was that the mass may represent a benign or low-grade basaloid epithelial tumor, and that definitive diagnosis would only come from full histopathology after removal. Given this information, I asked her to give me a couple days to think about it and make a decision I would give her a call. I called Bradenton, Banfield Pet Hospital three times in the next week and a half to speak to her. I was told they would give her the message to give me a call when she's able to. Never got a return call. I specifically, wanted to ask her whether it would be medically reasonable to perform a simpler removal of the mass without the additional testing initially, in order to reduce cost. My primary goal is to have the mass removed so my dog can be comfortable and than determine if further testing or treatment is necessary depending how things look after surgery. I completely understand that she must recommend what is medically appropriate, and I would have respected her professional judgements. What I don't understand is why she wouldn't return a call or letter from a concerned pet owner! I took my dog to another veterinarian and he seemed to agree with me on how to move forward. The bottom line is he was a quarter of the price. And he felt as I did. He removed the tumor and said let's see where things go. Whether this was the way to go not sure? What I do know for sure and appreciate is a Dr. who takes the time to hear you and help in the decision making process. Apparently Dr. White doesn't have time to be asked questions. "Sad"

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