Petco

Reviews

• SP

  Suzy P

  3 days ago
  5.0
  I highly recommend dog training at Boca Raton Petco! Lennie is incredibly knowledgeable and makes the training sessions enjoyable for both the dogs and the owners. She was fantastic with both of our dogs. We initially started with our golden doodle, Logan, who was six months old at the time. He had boundless energy and was completely unresponsive to commands. Lennie demonstrated remarkable patience and taught us effective techniques to help him listen. She assured us that he would eventually learn and become a well-behaved dog. And guess what? He did! Logan is now the best listener and has successfully graduated as a good citizen!🐶 Then, we brought home a four-month-old poodle. Naturally, we returned to Lennie for training. She worked diligently with us and Oakley, and he has become more attentive and responsive to commands. While he still needs a few more lessons to complete his training and become a good citizen, we have complete confidence in his ability to succeed with the guidance of our exceptional trainer, Lennie! I highly recommend taking your puppies to Petco Boca Raton for training with Lennie.
• LS

  larissa souza

  Aug 8, 2026
  1.0
  I have been bringing my dogs to Petco for grooming for about four years, and unfortunately, my experience today was extremely disappointing. I arrived for a grooming appointment I had scheduled and, for the first time ever, the grooming area was completely unattended. I waited for a while and eventually had to go out and look for someone. I was told that the associates were all on lunch. When two employees returned, they asked whether I had an appointment and checked the computer. At that point, one of the groomers gave me an attitude regarding a previous complaint I had made about my dogs’ grooming. To be clear, I have never had anything personal against this employee. The only reason I have ever spoken to management was because I was paying for services that were not being properly completed. At one point, I discovered that my dog’s nails were not actually being trimmed despite me paying for that service. His nail eventually grew inward into his skin and became infected. I also previously brought up concerns about a haircut that was very choppy and did not resemble what I had explained I wanted beforehand. I understand that Petco has new groomers from time to time, and I have always tried to be patient and understanding because everyone has to start somewhere. The two separate times I have had an issue, I have simply addressed it with management so it could be corrected. I have continued returning because I genuinely wanted to give the store and its grooming staff the opportunity to improve. What is unacceptable, however, is having an employee hold resentment toward me because I voiced legitimate concerns about a service I paid for. This is now the second time I have experienced a nasty and unprofessional attitude from this same employee because I previously expressed dissatisfaction with the grooming service. Even during today’s interaction, despite the attitude I was receiving, I chose not to argue or escalate the situation. I simply stayed silent, said, “Okay, thank you,” and left. If I am paying for a service and clearly communicate what I expect, I have every right to speak up when that service is not properly performed. I have never made these situations personal, and I have never expected perfection. I have simply expected the services I paid for to be performed correctly and professionally. I am hoping Petco management addresses this employee’s behavior. Whatever personal feelings she may have about my previous complaint should not affect how she interacts with customers or the level of professionalism provided. I have been a loyal customer for approximately four years, and it is extremely disappointing to now feel uncomfortable bringing my dogs somewhere I have trusted for so long. I hope management takes this situation seriously and addresses the professionalism and customer-service concerns involved.
• RR

  RN

  Aug 1, 2026
  5.0
  Nice store with clean healthy looking fish section with a plenty of options
• MH

  Megan Henderson

  Jul 28, 2026
  1.0
  I absolutely dread having to go shopping at this Petco. The only reason they still have my business is because they are the only place I can get the Vital Fresh Pet in store that isn’t a 45 min drive in traffic. Every time I go to this store in particular, I end up standing up front waiting for someone that works there to eventually show up and come check people out. I usually wait an average of 15+ mins at the check out lane EVERY SINGLE TIME. In addition to that, they give you receipts that the printer is so messed up on you can’t even read what it says. Petco has also changed their rewards policy. I pay extra every month for their vital premier benefits for my dog. I’m supposed to get $15 in rewards every month but since they’ve switched their rewards system, I’m yet to receive those. When I asked an associate in store why, she scribbled a number on a piece of paper and said she didn’t know and I could call them and find out. Didn’t tell me who they are or who the number is for at all. No help whatsoever. If you have an option to shop for your pets ANYWHERE ELSE, go there and avoid this place at all costs! Your watch and your pocket will thank you!
• NT

  Nina Tozia

  Jul 1, 2026
  1.0
  I hope Petco takes this feedback seriously and provides additional training to ensure the new grooming manager treats both customers and employees with respect and handles concerns professionally. Based on this experience, I would hesitate to return to or recommend this location. I also overheard the manager speaking about an employee who was not present. That employee has groomed my dog before and always does an excellent job. The manager used such foul and unprofessional language when talking about her that it was shocking to hear as a customer. If this is how she speaks about employees in front of customers, it makes me wonder how she behaves behind closed doors while caring for our dogs. After six months of bringing my dog to this location, I will no longer be returning. I truly appreciate the groomers here, and my dog loves coming to this location. Unfortunately, the new manager’s behavior has completely changed my opinion of the business. I hope Petco addresses this issue so that both customers and employees are treated with the professionalism and respect they deserve.

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