Petco

Reviews

• NT

  Nina Tozia

  Jul 1, 2026
  1.0
  I hope Petco takes this feedback seriously and provides additional training to ensure the new grooming manager treats both customers and employees with respect and handles concerns professionally. Based on this experience, I would hesitate to return to or recommend this location. I also overheard the manager speaking about an employee who was not present. That employee has groomed my dog before and always does an excellent job. The manager used such foul and unprofessional language when talking about her that it was shocking to hear as a customer. If this is how she speaks about employees in front of customers, it makes me wonder how she behaves behind closed doors while caring for our dogs. After six months of bringing my dog to this location, I will no longer be returning. I truly appreciate the groomers here, and my dog loves coming to this location. Unfortunately, the new manager’s behavior has completely changed my opinion of the business. I hope Petco addresses this issue so that both customers and employees are treated with the professionalism and respect they deserve.
• DD

  Daniel Dubins

  Jun 29, 2026
  5.0
  The manager at Boca Raton Petco store Jimmy was really great. Great customer relations guy.
• PH

  Pamela Hamel

  Jun 24, 2026
  5.0
  Petco stands behind their products and are very helpful with any questions concerning pets care. The staff are always accommodating and helpful.
• KW

  karolina wesolowski

  Jun 16, 2026
  5.0
  The employees were so kind and informative! Definitely a place to come back
• UB

  UltraTechX West Boca

  May 26, 2026
  5.0
  We recently visited Petco to pick out two beautiful betta fish for our kids, and overall we had a great experience. The aquatic department was well maintained, and the staff member who helped us provided excellent advice on fish care, tank setup, water quality, and what we needed to help our new pets thrive. We really appreciated the attention to detail and the time taken to answer all of our questions. Our kids were excited to see all of the animals throughout the store, especially the reptiles. One employee who was feeding the snakes and other animals seemed very focused on his work, but unfortunately came across as unfriendly and not very engaging with the children. While it wasn't a major issue, a warmer attitude toward young animal lovers would have made the experience even better. That said, everyone else was helpful and knowledgeable, and we left with two healthy betta fish and the confidence that we had everything needed to care for them properly. Thank you, Petco, for helping make our kids' first fish experience a memorable one. We look forward to coming back for future pet supplies and advice.

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