Delmarva Animal Emergency Center

Reviews

• RC

  Rudolph Cook

  3 days ago
  2.0
  Tldr it’s a good option and the prices are fair (pricy, but having a dog and a 24 hour emergency room is a luxury.) but there wasn’t very good communication. And I was left hanging, detailed below. I took my dog at 9:30pm because she was covered in ticks after a hike (I picked off the most I could. I think I got 15. the vet picked off I think 10 more including a lone star tick.) I waited for about 4-5 hours and finally got seen at 1am. Between that there were a few people with more urgent things. They took her temp and weight and we waited another hour. My dog was not sick or feverish and very calm. I am well aware that emergency rooms are NOT first come first serve. But still When we finally got seen the dr was nice and very friendly with her. He explained they didn’t have oral tick meds for a dog her size (she’s ~ 30 pounds.) But he can deliver some to my home that will kill them in 24-48 hours. And told me he would text or call the next day. I said id be home from work at about 3pm and we left soon after they picked the bugs off and shaved some small matts on her butt and sides for us. The next day went by (Friday) and I didn’t receive any type of call, text, even email. I checked my spam just incase but saw nothing. I called the vet (I think maybe 4pm?) and explained the Dr said he would text me and drop something off but I never received anything. I was reassured to wait for his response. Again, nothing. The initial vet visit happened Thursday night. It’s Sunday noon and still nothing. I ended up just calling back again I think Friday night or Saturday morning and asking if I could just buy the meds otc. Apparently it isn’t otc but I was directed to their online pharmacy. I don’t know how vet pharmacies work but it would’ve been nice if they had the meds in house I could buy, but maybe they ran out? But what kind of vet doesn’t have tick meds in summer? I’m just kinda disappointed I paid $180 and got left hanging in the end. Otherwise the techs were very friendly and everyone that came up they were great with. I really do appreciate them picking off the remaining ticks and throughly checking her. But trying to get the medicine was just weirdly a problem. Why say you’ll deliver it then disappear? I would’ve been fine just getting it online from the start.
• LN

  Lenah Nxumalo

  Aug 15, 2026
  1.0
  Waaay overpriced, Gave me an option to euthanise my dog or surrender him to one of the staff members because I stated the bill was higher than what I could reasonably afford to pay upfront (close to 2000$) Did not release medical records for testing that was done so I could go to another facility upon discharge. Extremely disappointed and I would’ve had better luck at a different facility. Charged me 190$ for a medical examination upon discharge but they literally didn’t perform any tests so my dog was sitting for almost 2hrs without being treated with an open exposed wound (they didn’t even wrap the wound) before they released him back to me. Edit: received medical records the next day- the verbiage that was used in the paperwork is incorrect. They repeatedly made it seem like I declined treatment when really it boiled down to whether or not I could pay for treatment upfront. They also conveniently left out that they offered to euthanise him or surrender him to one of their staff members… VERY SHADY. Mind you- my sweet baby boy is doing well & euthanasia was NOT necessary according to a different provider I consulted today. This place is a cash cow or kill facility. I wonder how many other poor animals have endured this fate.
• RD

  Ralph D58

  Aug 8, 2026
  5.0
  We received excellent emergency veterinary care from a staff that clearly takes great pride in their work. Both the veterinarian and the technician were courteous and attentive, providing outstanding care for our cat's dental issue. We would not hesitate to return here for immediate medical attention whenever our primary veterinarian is unavailable.
• MF

  Mario Font

  Aug 7, 2026
  5.0
  We had to rush our 5 month old Frenchie last night at 6pm. She’d been vomiting and listless since 4 pm and we were concerned for her. The folks at Delmarva were wonderful. They took us right away and quickly determined the cause and took the appropriate steps to get her feeling better. Thank you Delmarva team and Dr Hunt for all your help.
• CD

  Chris Davis

  Jul 30, 2026
  1.0
  DO NOT BRING YOUR PETS HERE! Our dog was in a critical state and waited multiple hours for a consultation, only to be "checked in," by a mobile tech in a waiting room with visible blood stains on the ground. When finally brought in, the same information provided at check in was required again once given a treatment room, and we were told imaging was mandatory although images were taken earlier that day by our primary care vet and sent to their office. They refused providing immediate care to our severly dehydrated dog (dehydration confirmed at initial check in as well as subsequent technician diagnosis by their gum depression test) until the "full picture," could be provided by their own imaging of our dog's stomach on their ultrasound which allegedly provided a more comprehensive review of her stomach. Once we finally caved to the pressure we waited another hour in the room as my dog vomited bile onto the floor, which I cleaned up personally after a tech came in to secure my signature on an iPad and exited without acknowledging the piles of dark brown bile. We were told the new images didnt show anything due to bulging of our dogs intestines... shocker... she was there because she ate a foreign object. I shared our dog had previously had biopsies completed on areas of her stomach to determine the cause of previously elevated liver enzyme values. Nonetheless we proceeded with surgery. Post-surgery, we were greeted with vitriol from the novice male vet who pretended I did not share information on her previous procedure and that he was surprised by what he found internally. They successfully removed the object but were concerned by our dog's interior condition and kept her overnight for observation (a premium charge as this fell on a holiday timeline). The following day while at work I was contacted by the attending vet (a very kind female doctor) who explained our dog had taken a turn for the worse and was demonstrating signs of pancreatitis and experiencing difficulties. While on the phone, I could hear a technician in the background relay troubling news - our dog was going into cardiac arrest. I was asked how to proceed and informed that chances of survival with canine resuscitation were close to 15%. I ultimately made the decision to ask to euthanize my dog and make it painless for her, which was accepted. I left work early and contacted my wife to grieve the loss of our dog together and headed home. I contacted them again asking about cremation services or the best way to retrieve our dogs body, and spoke to a puzzled technician who had just seen our dog, alive and well. She placed me on hold and came back to state our Dog was fine and recovering in her crate. I asked for a photo to verify she was my dog and indeed alive (attached). I was later contacted by the attending vet and informed she was given the wrong chart for the wrong dog and contacted me while another dog was (what I assume) put to death when this facility SHOULD have been speaking to a different owner. The attending doctor called me back to apologize and confirm the situation. No recovery effort was made other than "I had just arrived and someone must have passed me the wrong chart." When my wife arrived later to pick our dog up, she requested assistance with loading our dog into her car as she was unsure how to handle a dog with freshly closed abdominal trauma/closure and assistance was not provided. We paid full price. No true apology offered. No effort to make things right. Just the bill of multiple thousands of dollars for the worst experience we could have imagined. It is extremely important to note that in previous years I have brought our younger dog to this facility while experiencing a separate issue as well as transported a friend and his dog (who had a traumatic dog attack on his puppy's neck) to DAEC with the trust we would be treated with respect and tact. Those experiences were professional and transparent. I am unsure what has happened since then, but I will inform ANY and EVERY pet owner to avoid this facility moving forward.