Bond Vet - Cathedral Heights

Reviews

• BM

  Brian Math

  4 days ago
  2.0
  Overpriced--ordered more testing than necessary for our cat because we were told that the cat had anemia. After the very expensive tests all came back negative, we reviewed the results and found out that the anemia was borderline and likely the residual effects of a past illness. The vet still suggested additional more expensive follow up tests to monitor. They should have told us that it was a very mild case from the beginning and we could have saved 500 bucks. We feel taken advantage of because this is our first pet.
• BD

  Ben Davies

  4 days ago
  5.0
  The vet team here is wonderful. They clearly care deeply about your pet and do a great job explaining your options in plain language. I wish my own healthcare provider was as thoughtful as they were!
• LH

  Lisa Totero Holcomb

  Jul 25, 2026
  5.0
  Excellent staff, clean facility. Everyone was super friendly! I highly recommend Bond Vet to everyione!
• MM

  Meghan

  Jul 17, 2026
  2.0
  I really don't like to leave negative reviews, but I feel others should know about my experience. My experience with this practice has been up and down. While my boy was being treated before I ultimately had to say goodbye to him, there were times when I questioned this place. However, our experience improved when working with Dr. Lawrence. Her compassion at the end of his life, along with the clinic's convenient location near my apartment, made me feel comfortable bringing my other two cats there. A few weeks ago, I went into the clinic in person to schedule appointments for my two cats. While making the appointments, the receptionist that day acknowledged that I had been there just over two months earlier to say goodbye to my other cat, whom the clinic had treated. He told me, face-to-face, that he could apply a credit to waive the new-patient fee for one of my girls as a gesture of kindness, given what I had recently gone through. Earlier this week, that same receptionist called to tell me that my Thursday appointments had to be moved to Friday because of a "doctor emergency" that required the clinic to close. At no point during that call, or at any time before my appointment, did anyone tell me that the credit I had been promised would not be honored. When I arrived this morning, after paying for a car service because the air quality was dangerously poor and I didn't want to expose my cats during what otherwise would have been a walk, I was informed by today's receptionist that they couldn't honor what I had been told. Not only was the promised credit no longer being honored, but the story of what I had been told had also changed. Instead, I was offered only a much smaller credit. The issue isn't simply the money. It's that I was told one thing in person, relied on that information, and then was blindsided at check-in without so much as a courtesy phone call beforehand. If someone on the staff made a mistake, the professional thing to do would have been to contact me before my appointment and not wait until I arrived with my pets. What made the experience even more disappointing was the complete lack of empathy from both the receptionist working today and Dr. McIlwaine. After losing my boy, I expected at least a little compassion. Instead, I left feeling so misled. In the end, I walked out and will be taking my girls elsewhere. So, based on my experience, I cannot recommend this practice. If clear communication, honesty, and compassionate customer service are important to you, you should look elsewhere.
• JM

  Julia May

  Jul 15, 2026
  5.0
  Dr. McIlwain very kindly agreed to see my dog through urgent care on her lunch break. She was able to do lab testing quickly, and she walked me through every step and option. We needed to transfer to an emergency vet, and she called ahead so they would know we were coming; she also sent me lab results to share with them as soon as I arrived. I am so grateful for her excellent level of care and commitment to helping my dog get the treatment he needed. Will absolutely be using Bond Vet in the future. Thank you so much!

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