Petco

Reviews

• AJ

  ANDRE JONES

  Oct 1, 2026
  5.0
  Lovely pet store , Brian the fish associate i hope that is his name . Was so nice and had full knowledge of the lovely rainbow fish I purchased. He went above his duties and answer every question I ask him about the rainbow fish. Because of him I will allways be a grateful customer too petco. That was one of the best experience i ever had in petco . I left the store and was allready driving in my car and turned around and bought 3 more fish which was 3 tinfoil barbs. Aquarium tanks are nice and pristine water also. Thanks for the pleasant experience. Mr. Andre jones
• CC

  Charles

  Oct 1, 2026
  5.0
  The staff is very helpful. I enjoy going to this store and buying stuff for my pets! Thank you for a continued good experience!
• KW

  Krystal Woodhouse

  Sep 27, 2026
  1.0
  ⭐️ 1 STAR — Extremely Disappointing Experience at Vetco/Petco Milford I am extremely disappointed with my experience today at the Vetco Vaccination Clinic inside Petco in Milford, Connecticut. I brought all six of my puppies to their scheduled appointment today. I paid $670 upfront, and I expected the puppies to receive the services I scheduled them for, including their puppy examinations, vaccinations, deworming, and fecal testing. Unfortunately, the experience was completely unacceptable. First, I was told that the clinic did not have enough fecal testing kits/supplies for all six puppies. They only had enough for five. I brought six puppies to a scheduled appointment, so I don’t understand how the clinic could be so unprepared. I should not have to find out after arriving and paying that they don’t have enough supplies to provide a service that was part of the visit. What made the situation even worse was the actual examination. The puppies were basically having their ears looked at, and I had to remind the staff that the puppies were supposed to receive an examination. The appointment felt rushed and focused primarily on giving the puppies their shots and dewormer rather than actually examining each puppy properly. I should NOT have to stand there and remind veterinary staff to examine the animals I brought in for a puppy wellness visit. I paid $670 for six puppies. That is a significant amount of money, and I expected professional, thorough care—not to feel like I had to supervise the appointment myself to make sure the services I paid for were actually being performed. I am especially disappointed because these are young puppies going to their forever homes, and I specifically brought them in so they could have appropriate veterinary care and documentation before leaving with their families. If a clinic knows it has six puppies scheduled, it should have enough supplies and staff prepared to properly handle six appointments. If a service cannot be provided because the clinic doesn’t have enough supplies, customers should be told before being charged, not after arriving and paying. I am requesting that Petco/Vetco management review this appointment, review exactly what services were charged to me versus what services were actually provided, and contact me regarding a refund or appropriate adjustment for services that could not be completed. I left this appointment extremely frustrated and disappointed. I expected much better from a veterinary service operating inside a major pet-care company. $670 is a lot of money to spend and leave feeling like I had to advocate for my puppies just to get the basic examination I brought them there for. I hope management takes this complaint seriously because this was not the level of care or customer service I expected from Vetco/Petco.
• MA

  MERCEDES ALICEA

  Sep 5, 2026
  2.0
  Cashier lied about stock without checking and there was plenty of what I came for. She was iffy on her communication about product.
• BS

  bjms591 smith

  Aug 24, 2026
  5.0
  Everyone there is very friendly greeting you as soon as you walk in. They're knowledgeable on their products and very helpful.The team will talk with about yours and their pets , which I think is very cool.The store is always clean and stocked. 5 stars to this entire team ✨️ 💯💪🏾

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