Banfield Pet Hospital

Reviews

• JG

  Jesse Goldman

  Oct 11, 2026
  5.0
  I felt welcomed and appreciated. Thank you to all the Banfield staff, mostly Carissa, very kind and courteous.
• CU

  Caelyn Utz

  Oct 1, 2026
  5.0
  Love one of the vet techs, Liz! Super friendly and genuinely loves animals
• DS

  Dave Smith

  Sep 28, 2026
  1.0
  I brought my dog in for a scheduled appointment at 2 PM because she has a severe ear infection that needs to be treated. We showed up on time, went through the entire check-in process, and THEN I was told the doctor was in surgery and might not be able to see us. I completely understand that emergencies and surgeries happen. What I do NOT understand is why I was allowed to go through the entire check-in process just to be told, essentially, “the doctor might see you, but maybe not.” So I’m expected to sit there indefinitely with a dog who is already suffering, just hoping someone eventually has time for her? That is not what I consider an appointment. Carissa’s attitude and complete lack of consideration for the situation were honestly what made this experience so unacceptable. She offered to have my dog dropped off instead, which I declined. After the way we were treated, I absolutely did not feel comfortable leaving my dog in their care without me there. Then I was offered an appointment in MID-OCTOBER. For a dog with a severe ear infection. Waiting weeks for treatment is completely unacceptable when the entire reason I made an appointment in the first place was because my dog needs medical attention NOW. This was incredibly unprofessional and showed a serious lack of urgency & compassion. A veterinary office should make people feel confident that their pets are in good hands. After this experience, I wouldn’t trust this place with mine. And I will never spend another dime at Banfield again. Absolutely disappointing. Fix your “systematic kinks that are being figured out” and do better!
• NN

  Noah

  Sep 25, 2026
  2.0
  Only giving 2 stars nothing more nothing less. I don't why especially as of late within the past couple of years. Their work has been nothing but slow. From being on hold for more then 30 plus minutes to waiting in line going on an hour. Not even exaggerating with that. Plus they just tend to be short staffed which has to play a part in this obviously. One of my dogs have been going here way longer then majority of the people working at this location. Treat her with some respect. That is all. Thanks for coming to my ted talk.
• BB

  BAM

  Sep 25, 2026
  3.0
  We have been using this pet hospital for our dogs' care for many years. While we are very happy with the veterinarians here, getting thru on the phones is a complete nightmare. Just sat on hold for over 1/2 hour, only to call back & get put on hold again, then disconnected. Calling back a 3rd time resulted in getting thrown into voicemail. Unfortunately we had to drive down in person to talk with someone, so very frustrating!

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