Banfield Pet Hospital

Reviews

• LC

  Laura C

  4 days ago
  5.0
  I have been taking my puppy for his puppy visits. I think the entire staff is great, they're gentle with my puppy and he's very happy to go to his visits.
• BM

  Brittany Magnus

  Oct 1, 2026
  5.0
  Great and super friendly staff
• MM

  Madeleine Miller-Wean

  Sep 28, 2026
  5.0
  I could hear them in the back talking to my dog while she was getting checked out and they were so sweet to her and basically kept a conversation with her the whole time. This was great to hear, because she gets nervous around new people and at the vet. They were wonderful and the Vet was very matter of fact and pleasant to speak with.
• MC

  Melony Cordeiro

  Aug 27, 2026
  5.0
  My pet was seen on a Sunday which was an absolute plus. The young ladies at the front desk ( Gillian and Destiny) were kind, attentive to both my pet and my self. I also could see both ladies interacting with other clients/pets where the ladies were very professional and understanding. Since transitioning to the Glastonbury office my pet enjoys going to the vet as well as getting pets from the staff! Dr. Guerra has been amazing as well as the other staff in the office.
• LW

  Liyuan Wang

  Aug 14, 2026
  1.0
  So, a lady called me about five minutes ago and asked why Bolton Vet had contacted them for my dog’s medical records. She also asked what happened and why I was switching vets. The reason is that I no longer feel that this vet truly acts in the best interest of my dog. I often feel that they care more about the money in my pocket than about providing the right care for him. Dr. Sternberg is wonderful, and I think he is the best vet there, but unfortunately, it is very difficult to get an appointment with him. I have worked with two other vets at this location and have had several bad experiences. For example, one vet prescribed my dog a supplement for a liver issue based on a very minor elevation in his ALT. The supplement caused my dog to vomit for seven days. I repeatedly called and tried to get an appointment, but they were unable to see him. I eventually had to take him to the ER. Fortunately, the ER found that his ALT was fine, and more importantly, an ultrasound showed that he was healthy. Something else also concerned me. Because I had been calling and visiting the clinic frequently during this period, I repeatedly overheard other owners being told that their dogs also had high ALT levels. One of those dogs was a puppy, while my dog is a senior, and I believe at least two others were adult dogs. After hearing this happen so many times, I started to wonder whether there might be an issue with the machine or laboratory process being used for the bloodwork. I obviously cannot know that for sure, but it made me uncomfortable and added to my concerns. I have been with Banfield for about 10 years and previously used Banfield locations in both California and Massachusetts without these kinds of problems. Unfortunately, my experience with the Connecticut location has been very different. That is why I decided to switch to Bolton Vet. My experience so far is that they make decisions based on what they believe is best for my dog, rather than focusing on how much money they can charge me. I have had many other negative experiences with this vet that I don’t have time to explain here. Ultimately, what matters to me is not the cost. I am willing to spend whatever is necessary for my dog’s health. What I care about is knowing that he is receiving appropriate treatment and that medical decisions are being made in his best interest.

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