Banfield Pet Hospital

Reviews

• MC

  Melony Cordeiro

  6 days ago
  5.0
  My pet was seen on a Sunday which was an absolute plus. The young ladies at the front desk ( Gillian and Destiny) were kind, attentive to both my pet and my self. I also could see both ladies interacting with other clients/pets where the ladies were very professional and understanding. Since transitioning to the Glastonbury office my pet enjoys going to the vet as well as getting pets from the staff! Dr. Guerra has been amazing as well as the other staff in the office.
• LW

  Liyuan Wang

  Aug 14, 2026
  1.0
  So, a lady called me about five minutes ago and asked why Bolton Vet had contacted them for my dog’s medical records. She also asked what happened and why I was switching vets. The reason is that I no longer feel that this vet truly acts in the best interest of my dog. I often feel that they care more about the money in my pocket than about providing the right care for him. Dr. Sternberg is wonderful, and I think he is the best vet there, but unfortunately, it is very difficult to get an appointment with him. I have worked with two other vets at this location and have had several bad experiences. For example, one vet prescribed my dog a supplement for a liver issue based on a very minor elevation in his ALT. The supplement caused my dog to vomit for seven days. I repeatedly called and tried to get an appointment, but they were unable to see him. I eventually had to take him to the ER. Fortunately, the ER found that his ALT was fine, and more importantly, an ultrasound showed that he was healthy. Something else also concerned me. Because I had been calling and visiting the clinic frequently during this period, I repeatedly overheard other owners being told that their dogs also had high ALT levels. One of those dogs was a puppy, while my dog is a senior, and I believe at least two others were adult dogs. After hearing this happen so many times, I started to wonder whether there might be an issue with the machine or laboratory process being used for the bloodwork. I obviously cannot know that for sure, but it made me uncomfortable and added to my concerns. I have been with Banfield for about 10 years and previously used Banfield locations in both California and Massachusetts without these kinds of problems. Unfortunately, my experience with the Connecticut location has been very different. That is why I decided to switch to Bolton Vet. My experience so far is that they make decisions based on what they believe is best for my dog, rather than focusing on how much money they can charge me. I have had many other negative experiences with this vet that I don’t have time to explain here. Ultimately, what matters to me is not the cost. I am willing to spend whatever is necessary for my dog’s health. What I care about is knowing that he is receiving appropriate treatment and that medical decisions are being made in his best interest.
• SH

  Suzanne Heston

  Aug 13, 2026
  5.0
  What was a normal pickup of my dog yesterday turned into an unexpectedly great experience. Gill, Gillian, G$ - was amazing. She had to (unfortunately) read me the entire terms and conditions since we were having trouble accessing the link to my phone. She did not only do a wonderful job, but made a monotonous task fun. The team here has always been the best support for my fur babies, and loves them as their own. This is the only Banfield location I will continue to return to, regardless of the distance from my house. Ps - I hope Gil gets to read this out loud and show off her untouchable public speaking skills. (#3rdplace)
• KP

  Kenneth Patin

  Aug 9, 2026
  1.0
  Very disappointed brought my new to me rescue here... Was confirmed she has seizures. Was told to monitor and if seizures worsen to call in for a script of phenobarb... My dog had 3 seizures in 48 hrs including one in the dead of her sleep... Called to get phenobarb called in was told or would have to be seen again to get script or to go to er.... Really subpar customer support even worse record keeping... My dog was seen at your hospital you should be able to look up record and call in... Wait 2 days to get a seizure medication called in absolute garbage will be contacting corporate
• GB

  Gillian Burkey

  Aug 5, 2026
  5.0
  Best vet I’ve ever met. Dr. Bradley is thorough and informative. She made sure my kitty was comfortable and had a good experience. All the staff is amazing. The front desk is kind, welcoming, and eager to help. Thanks banfield!

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