Wiggles Pet Resort on Madison Rd

Reviews

• AT

  Andrea Trezza

  6 days ago
  5.0
  What a wonderful place to board your dogs! I have a shepherd mix and she’s very protective of my other dog. Both dogs stayed and were given individual attention to their needs. Everyone that works here could not be nicer and the facilities are immaculate!! I will not be going anywhere else again. I live in Ivoryton but it is well worth the trip for peace of mind for my babies. Thank you!!!
• KK

  Kyriaki Kiriazidis

  May 11, 2026
  3.0
  We have been loyal customers to Wiggles, formerly Larkin’s Run, for over a decade now, bringing all of our pets here throughout the years. The facility has always been extremely clean, well kept, welcoming, and reassuring that your pets are in good hands. That’s one of the biggest reasons we’ve continued to trust them for so long. I recently left my dog there for 4 nights while away on vacation, and overall I know for certain he was cared for with love and attention. The staff constantly checks in on the dogs, provides play time and walks, and every time I called to ask how he was doing, the ladies upfront would redirect me to the helpers in the back who were directly caring for him and familiar with his daily experience. I appreciated that a lot because it made me feel reassured that they truly knew and spent time with the animals. However, I did have a concerning experience this visit that I feel should be addressed. Yesterday I called to check in on my dog and my call wasn’t answered, so I left a voicemail asking for a callback at their earliest convenience. I later saw they had returned my call while I was on a plane heading home from vacation, and when I listened to the voicemail afterward, the worker kept referring to my dog as “she” instead of “he.” I brushed it off at first and assumed it was just a misunderstanding. But when I arrived first thing this morning to pick him up, things became more concerning. While I was paying, the workers in the back brought out another dog entirely and asked if they could give “her” a treat before leaving. I then had to explain that the dog they brought out was not mine. The staff was very apologetic and explained that the dogs had similar sounding names and they mixed them up. At the moment I laughed it off because it was honestly shocking and a little funny, but the more I thought about it afterward, the more concerning it became. The fact that another dog was almost sent home with me makes me wonder if, when I called to check in on “him,” I may have actually been receiving updates about someone else’s dog instead. That concern especially added up after the voicemail repeatedly referring to my dog as “she.” At the end of the day, all I truly care about is that my dog is safe and cared for, and I do believe he is loved there. Every single time we pull into the parking lot he wiggles his way inside with excitement, which honestly says a lot. He’s always excited to go there and just as happy when he comes home, which reassures me that he’s treated well during his stays. I just really hope the staff becomes more careful and organized with identifying the animals, communicating updates correctly, and especially ensuring they are sending the correct dog home with the correct owner. I was also accidentally charged extra for the dog they confused with mine, so I’m hoping the payment difference is returned to my account soon. One last thing I’d recommend to pet owners: take photos of every item you bring your pet with. I accidentally left my dog’s bed behind when leaving, and shortly afterward realized one of his bones and stuffy was missing from his bag as well. I noticed the bed was missing immediately, but didn’t thoroughly check his belongings until reaching my next destination. I just wish that while correcting the dog mix-up, the payment, and confirming belongings, everything had been handled a little more carefully because this could have ended as a much happier outcome. Overall, this place has been a trusted part of our pets’ lives for years and I truly do appreciate the care they provide. Situations like this can be learned from and used as opportunities to grow, and I genuinely hope changes are made so mistakes like these never happen again in the future. We all make mistakes, but when it comes to people’s pets, who are family members, extra care and attention are SO important!! I also truly hope someone from management can make this right and help correct this situation appropriately so future customers never have to experience the same concerns!
• JB

  Jon Bristol

  May 10, 2026
  5.0
  Amazing place, fantastic staff, my pup Pork Chop loves coming here!
• SR

  Sarah R

  May 7, 2026
  5.0
  We LOVE Wiggles pet resprt!! We started sending our newfie Maple here a couple weeks ago and it’s been wonderful for her. She comes back home from daycare exhausted!
• MA

  Michael AuYang

  Apr 14, 2026
  5.0
  We had to find a new boarding option for our (now) 9-month old puppy when the owners of our previous kennel (not Larkin) retired. Ella started participating in Saturdays' Puppy Social a few months ago, then we tried Daycare and she has boarded at Wiggles a number of times since then, we always felt comfortable with any of the activities she was engaged in. The staff at Wiggles are phenomenal, extremely caring and personable. They were always receptive and responsive to anxious pet parents like us when we inquire about Ella during her stays. For us, the best review of Wiggles is how Ella gets excited when she sees the staff...

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