Banfield Pet Hospital

Reviews

• RM

  Russ Major

  Jun 24, 2026
  4.0
  Myself and my cat have enjoyed using Banfields services. However the last time I tried to schedule an appointment at this location the staff on the phone was rather rude, rude enough for me to go to a different banfield location.
• JL

  Jaden Lucero

  Jun 15, 2026
  2.0
  I've never had an issue scheduling a comp appointment for my dog until a last week got a call pretty much getting harassed a day before about not being able to do in room appointments anymore for my pet by some diana. Staff is great otherwise just this poor management.
• KZ

  Kenneth Zimmerman

  Jun 10, 2026
  5.0
  I highly recommend Banfield Pet Hospital in Westminster! The vets and staff are knowledgeable, commpassionate, and caring! They treat your pet as one of their own.
• AD

  Aylin Delgado

  Jun 9, 2026
  2.0
  I have been bringing my dog to this location for years, but after my recent experience, I am seriously reconsidering returning. My interaction with Diana Mendoza was unacceptable. She was rude, arrogant, and made me feel completely unwelcome. I was informed that I could no longer use a complimentary room even being enrolled in a wellness plan, but what was most disappointing was not the policy itself, it was the way it was communicated. As a long time client, I expect to be treated with basic courtesy and professionalism. I hope management addresses this situation, because one employee’s attitude can quickly damage the trust and loyalty that takes years to build.
• CM

  Cassy McBride

  May 2, 2026
  1.0
  BEWARE! THIS LOCATION DOES NOT HAVE A MANAGER! No one to go to when you are told your dogs blood work is mostly ok but has some abnormal levels after you finally call 3 days later because you never heard. At that point you are told the doctor will call you and still 3 weeks later have never heard from anyone! Is your pet slowly dying of some sort of disease, you'll never know! No Manager to let know that your pet was denied being seen for a vaccine reaction by Amanda over the phone when the paperwork clearly states to bring your pet back to the hospital immediately. No one to tell that they took your new puppy to the back on his first visit and somehow he was so scared by an exam and vaccine that he was laying on his back peeing all over. What were they doing to him? Do not bring your pet here and expect any kind of Practice Standards, patient care, or customer service because they are unaccountable! And don't worry Admin (we know it's not a Manager), I already spoke with BanfieldCares and fully intend to shut this location down until a Manager can be appointed and Amanda is gone forever.

Frequently Asked Questions About Banfield Pet Hospital