Banfield Pet Hospital

Reviews

• NM

  Nathan Mohr

  Oct 2, 2026
  1.0
  Incompetent, disorganized, expensive. Missed diagnoses on both of our dogs; wasted our time by letting us show up for an appointment when the vet had taken the day off. Twice. (One of these times they tried to cover their mistake by saying they'd been having trouble with their phones not working right...). And they recommended expensive, unnecessary procedures, including one that likely would have killed one of our dogs.
• SC

  Stone Cross

  Sep 20, 2026
  5.0
  I've been bringing my Corgi here every 3 days since her surgery 2 months ago and the team has always done an excellent job.
• EZ

  edgardo zambrano

  Sep 9, 2026
  5.0
  Exelente
• AS

  alexis shuck

  Aug 30, 2026
  1.0
  I brought my dog to Banfield early this morning because he was very ill and needed to be seen. This was my first impression of this vet hospital at pet-smart. Unfortunately, the experience was extremely disappointing, particularly when it came to customer service and communication.The receptionist, Faith, was very rude when I dropped my dog off and again when I picked him up. After spending over $500 on his visit, I expected much better communication and professionalism.When we got home, I noticed a large fluid-like sack/swelling on his side that I had not noticed before. I immediately called Banfield to ask about it. Someone answered and asked how they could help. I explained who I was and gave them my dog's name, and I was immediately told, with an attitude, that they were busy and placed on hold. When I tried calling back a couple of minutes later, the call went straight to voicemail. My boyfriend then called shortly afterward and they answered immediately.On top of that, there was little to no explanation about the medications my dog was prescribed, what he was given during his visit, or what side effects or reactions we should watch for at home. As a pet owner, especially when my dog is already sick, I should not have to chase down basic information or feel like I'm bothering the staff when I have a legitimate concern after spending over $500.The lack of communication, dismissive attitude, and overall customer service were completely unprofessional. I understand veterinary hospitals can be extremely busy, but that is not an excuse for making a concerned pet owner feel dismissed, especially when calling about a new issue noticed immediately after leaving the hospital.I expected much better from Banfield and will seriously reconsider bringing my pets back here.
• JF

  Joshua Flanery

  Aug 25, 2026
  1.0
  If I could give 0 stars, I would. I used Banfield for years under their wellness plan. Upon coming back and renewing my plan, they said I did not need to check out. I got a call the next day to come back and sign and present another card, so I did need to check out after all. I came back 4 business days later due to work conflicts, and they already sent my account to collections. The lady at the front desk was also extremely rude and gave me a corporate number to call and sent me away with no help. I won’t be coming back to this corporate animal hospital hellscape where they prioritize profit over the health of your animal.

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