Banfield Pet Hospital

Reviews

• LB

  Leigha Brantley

  Apr 26, 2026
  1.0
  Very disappointed with Banfield. They refused to refill my dogs medication with no warning. Had I known they needed to see him again before they would refill his next prescription, I would’ve had scheduled one before today. I said fine, but I can’t bring him until I return in 2 weeks from out of town. I politely asked if they could give him two weeks worth of medication until I return, they said “no.” I asked “what am I supposed to do? Let my dog suffer?” So I asked, what’s a good OTC med I can give him so that he’s not suffering until I can bring him in to get his meds refilled. They replied, “There isn’t anything.” Right then, knew they didn’t care about my dog. Right when I got off that call I called a good friend of mine who is a vet up in Minnesota and told him the situation. Not only did he say, “Banfield lied to you” (which I knew) but was very surprised how dismissive they were of my dog’s health. He gave me some good OTC suggestions but then said “why don’t I just write a script for your dog and you go fill it with Chewy or one of the many other online vet providers online! If you are thinking of choosing Banfield because you think it’s a cheaper option than your neighborhood vet, think again and do your research. A lot of hidden fees, they don’t tell you about upfront. Had Banfield not treated me the way they did today, I wouldn’t have found out about the latest in telehealth for dogs, which is much cheaper, and about OTC medications and supplements. I would rather give my money to a vet who cares about their business, but also about the well-being of my pets.
• AA

  Anna

  Apr 22, 2026
  5.0
  The crew at the Monument Banfield are prompt, thorough and kind. They can get your pet in to be seen easily and last minute if necessary and offer option to drop off or stay with pet.
• SM

  Shanna Moore

  Apr 11, 2026
  5.0
  Quick and easy appointment. They were friendly and knowledgeable.
• EF

  Emma Frenette

  Apr 1, 2026
  5.0
  My dog Honey has had a great experience each time we’ve come down for her to see the vet. Thank you!
• SF

  Sara Flubacher

  Apr 27, 2023
  5.0
  While I don't have a happy ending to my story, I did have an extremely positive experience with Banfield Monument during a challenging medical emergency with my 12 y.o. female cat. Dr. Claire Roberts was my assigned vet doc for my cat who had basically a terminal diagnosis. She maintained quick, thorough communication on test results throughout the day via phone and an impressive level of compassion and integrity when developing the best plan for my baby. The entire staff I encountered (the only vet tech name I remember is Rebecca, sorry!) were caring and there is clearly an "all hands on deck" approach where even the receptionists were aware of what was going on with my sweet girl. I will be seeing and trusting them again to establish primary care for her brother cat. Thank you, doctors and staff at Banfield for your honesty, guidance, and empathy during one of the most difficult decisions a person has to make. I appreciate you accommodating so many last minute appointments.

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