Banfield Pet Hospital

Reviews

• AG

  Alize Garcia

  today
  3.0
  I don't know what has been going on these last few times I've been called by this veterinary clinic. My animals are taken great care of-- by their technicians. The front desk staff however? They don't seem to know what they are doing and are rude. Twice now I've been told I have an appointment for my animals, the first time I called to confirm it, I was told I didn't have an appointment. Okay, usually no biggie. I made another appointment for all 3 animals to be seen at 10:30, 11:00, and 11:30. Then I receive a phone call regarding one of my animals not having their tech in and that I would need to reschedule. This is fine, I get it. What wasn't fine was being told for a second time now that my other two animals don't have an appointment when I checked for these two! I tried to request some form of patient advocacy, and was cut off by the woman saying she was offering me appointments. Please train your front desk staff to show appropriate decorum. They are facing patients and need to show empathy and understanding, not whatever compassion burn out I just experienced. What they have been showing is unprofessionalism and rudeness. I don't even feel comfortable anymore proceeding with any future appointments because I'll have to potentially deal with receiving another set of disappointing news that someone was unable to complete a task such as actually making an appointment after reassuring me that I have my animal booked to be seen on x day at x time. Keep this as a precaution for anyone else who is considering this place. I am so sorry to the technicians who actually have to work with this level of mediocrity.
• JL

  Jenny Lobato

  Sep 16, 2026
  5.0
  All the staff are so nice, thank you! And my little Honey loves them 🥰
• NW

  Nina Whittall

  Sep 9, 2026
  1.0
  First time I went to this location, they under dosed my dog with his routine medication. Over charged. And the techs and front desk had bad attitudes. I moved to another state & looked on my email / profile for Banfield & they scheduled someone else under my account and charged me for a hospital visit I didn’t make, or attend, I called up to clarify & got no answers & hungup on.
• LS

  Leilani Siens

  Sep 2, 2026
  4.0
  Easy to schedule the appointment. They got my dog in the same day. The folks that work there are knowledgeable, compassionate, and helpful.
• AA

  Alin Argaez

  Aug 4, 2026
  1.0
  Terrible experience. Came in thinking there was a free exam. Definitely was not unless you show an email regarding the free exam. Even after you show the ad they offer online. You can’t cancel whatever plan they buy you into in office, then want to charge you for $500+ if you don’t move forward with the plan. Came in for something specific that was going on with my dog and couldn’t give me a definitive answer, even after the tests they did. Turns out my dog had to have an emergency surgery 2 weeks later with another company. Make sure you ask as many questions you have about the plans!

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