Banfield Pet Hospital

Reviews

• MR

  maribel rios

  May 20, 2026
  1.0
  Warning based on my personal experience at this clinic. My dog had multiple visits here over an extended period and was consistently told that her exams and results were normal. She had a growing mass that was never further investigated with imaging or biopsy, despite my concerns. In November 2025, I returned because she was showing clear signs of decline and the mass had increased in size. I was only then informed that this location does not perform surgical procedures, which had never been communicated before. Later, I sought a second opinion outside of Banfield, where my dog was diagnosed with lung cancer. By the time we received the correct diagnosis, it was already terminal, and she is no longer with us. I am sharing this so other pet owners are aware of my experience and consider getting additional opinions if something feels wrong, even if they are being told everything is normal. I don’t recommend this clinic, they could have given my dog a chance if they had done their job properly and not just be interested in money.
• LB

  Laura Lynn Brooks

  Apr 30, 2026
  5.0
  We had a great experience with our new puppy. Scheduling was easy and I really appreciated having weekends available as I often need weekend appointments. Staff was very friendly and welcoming. They took great care of my puppy Daisy. I also appreciate the puppy plan, which is affordable and covers vaccinations for the first year. I am grateful for the staff customer service and affordable yet comprehensive plan for dogs under one year. It even includes a DNA panel through Wisdom which was a bonus I was not expecting.
• IP

  Ian Petersen

  Apr 22, 2026
  5.0
  The team in Glendale Banfield Hospital worked tirelessly to help us with our move. Special mention to Dr Kelly who exhibited tremendous persistence with paperwork and the challenges of the USDA systems. Quinn, our dog, was treated with great care and professionalism throughout.
• PP

  Poppy Pepper (PoppyPepper)

  Apr 18, 2026
  1.0
  A word of caution: be mindful when considering Banfield clinics inside Petco and similar locations. They are owned by the Mars chocolate/candy company (read below). In my experience, their pricing lacked transparency. And their "assistant" got our dogs names mixed up. After we spent $2,000.00 on teeth extraction for one of our dogs, we were told additional teeth needed to be removed during a follow-up visit. But we were confused as to which dog needed more teeth pulled. The vet did apologize for that mix up, but had we known this we would have approved the other appropriate dog's teeth extraction. At that point, they quoted another $3,000—and then suggested it might only be an additional $2,000—leaving us with more questions than answers about the actual cost. Imagine if you buy a car, clothes, furniture, dinner, etc and no prices?? I guess you just find out at the end, huh? Is this what America has come to? Maing up prices? I mean what vet doesn’t have itemized pricing? Banfield. Money & profits over fair written pricing. Extracting one, two, or three root teeth should come with clearly defined costs—not numbers pulled out of thin air. What makes this even more frustrating is that Banfield Pet Hospital is owned by the Mars family, one of the largest and wealthiest corporations in the world through Mars, Incorporated, the company behind M&M’s and numerous other global brands. With those kinds of resources and corporate infrastructure, there is simply no excuse for such poor communication and lack of follow-through regarding a customer’s pet care. We’ve trusted Dr. Feldman at Vet Care on Holly & Leetsdale with our pets for the past seven years and have consistently received excellent care. His pricing is transparent and straightforward—no surprises, no pressure, and no sense of being taken advantage of. Dr. Feldman has a written price list, as do most local vets. Banfield did not. Out of emergency, we were referred to Banfield. Bad mistake. You live, you learn. I strongly prefer supporting local veterinarians over large, out-of-state corporate chains. You should too. Stop doing business with large corporations and start doing business with your local Veterinarians.
• BK

  Brad Kellmayer

  Apr 17, 2026
  5.0
  Excellent care provided by friendly, knowledgeable professionals. Wouldn't trust my dog anywhere else. Adopted my dog there 14 years ago and annual checkups and other needed care for my 15 year old dog

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