I had a puppy emergency after my 5-month-old pup, Obi, got into an ashtray and ingested toxic butts. I was absolutely terrified and in tears.
From the moment we arrived, the entire team immediately put me at ease. They made me feel seen, heard, understood, and reassured that Obi was in the right hands. They treated both of us with such kindness, professionalism, and compassion during a very stressful moment.
I quickly learned that puppies will eat just about anything, and my own misjudgment became a valuable lesson. I felt embarrassed that I hadn't realized the danger sooner, but no one made me feel judged. Instead, they patiently explained everything, answered my questions, and focused on helping Obi recover.
Thanks to the veterinarian's excellent care and the clear instructions we were given, Obi is back to his happy, playful self—and his owner walked away a little wiser, too. I even forgot to ask if they accept pet insurance because everything happened so fast, but honestly, their care and compassion were what mattered most in that moment.
Thank you for taking such wonderful care of my best friend. I'll never forget how calm, capable, and caring your team was when we needed you most.