Banfield Pet Hospital

Reviews

• VH

  Valerie Hunger

  Oct 6, 2026
  1.0
  This Saturday I went in with my dog who had health issues going on. She has a plan at Banfield Hospital so I thought it was OK to take her there, to ask questions and possibly set up an appointment. I go in Saturday morning and the lady at the desk, brown hair and glasses was very rude to me. I went in upset about my dog and asked if my dog would be able to be seen, she rudely said that they don’t take walk-ins with Disgust in her face .She didn’t offer an appointment, didn’t ask what was going on ,didn’t care, I felt discriminated against and I’m not sure what it was ,if it was my race or if it was anything else, but I felt horrible when I left there! i’ve gone through Banfield pet Hospital at PetSmart for years. This was very surprising that someone could actually act like that,where you’re supposed to have care for animals and people.I will be going elsewhere I Just discontinued my service and recommend If you’re a person of color not to go in..
• KP

  Kim Parker

  Sep 2, 2026
  5.0
  The staff really try to do their best with getting our pets checked in for the incoming appointments , so there’s not too much of a long wait. They are very friendly and always greeting our dogs by their first name with a smile. Depending on the day when you are trying to call , though sometimes the wait can be longer than expected on the phone, but other than that, the staff are very pleasant when we’re walking in the door. Also, the veterinarians Are very thorough and are very good about answering any questions or concerns that we have anytime we’re there.
• LS

  Lorry Schmitz

  Aug 25, 2026
  1.0
  Adopted my 1 year old cat on 6/30/2026. Took advantage of free first exam offer on 7/14/2026 at Banfield in Fort Collins. Photo of my cat is attached. I just received a copy of her exam notes and read them today. The first mistake was that they listed her color as tan! She is solid black. The tech and the doctor never appeared to do an exam on my cat. Then the notes said she’s undergoing therapy for gingivitis. That’s not true and I never suggested that. I’m not even sure she has gingivitis as it was not pointed out to me. Can a 1 year old cat have gingivitis? The record incorrectly states that she has no microchip number. She had been chipped before I adopted her. There are other mistakes in the record, too. The clinic is closed for the rest of the day now, but I will call them about this tomorrow. I think the exam and this record were completed carelessly. I would be concerned that her medical care would be executed carelessly, too.
• AA

  Alexandria

  Aug 24, 2026
  1.0
  Worst place ever . Unprofessional, forgetful, all over the place. Forgot to call my dogs meds in twice . One of the vets said that my dog needed emergency surgery , gave me a INCORRECT Diagnose and just sent me on my way without any help or resources .I didn’t have thousands of dollars for surgery and they were not willing to even help me (even though they have a program for people like me) Amount of knowledge that comes out of there is very small. McDonald’s of vet hospitals for sure . I ended up figuring out how to get my dog surgery…and come to find out she didn’t need it..she had gave me a wrong diagnosis this whole time.
• TA

  Trevor Aeschliman

  Aug 18, 2026
  5.0
  Our dog Maple had a life-threatening and hard-to-diagnose event this summer. The staff at Banfield handled everything perfectly. Not only did they expertly diagnose the situation, they kept me fully informed along the way. Maple is always happy to go back. I can’t say enough good things about the staff here.

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