Petco

Reviews

• DR

  Diana Martin Rubiano

  1 day ago
  1.0
  I’m very disappointed with my experience at Petco. I scheduled a grooming appointment for my dog, Maya, but when I arrived, there was no groomer available to provide the service as scheduled. I came back the next day hoping to resolve the issue, but no one seemed able to give me a clear or accurate explanation of what had happened. The lack of communication and organization was very frustrating. I expected much better customer service. Unfortunately, this experience was a huge disappointment.
• EJ

  Eric Josephson

  2 days ago
  1.0
  Terrible service. Booked a grooming appointment for my Springer Spaniel and the groomer refused to buzz her coat due to “moral concerns”. I have been getting my dog groomed this same way for 8 years and several times at this location. I was dumbfounded by the fact that they are hiring groomers that won’t groom dogs. Getting a dog groomed is an all day event and owners plan around this. This is a 35 minute drive from my house. I can understand certain people can have differing opinions and moral issues regarding certain matters. What I cannot fathom from a business perspective is the lack of communication and regard for people’s time. If you employ a groomer that won’t morally groom long haired dogs, perhaps it makes sense to call/text to confirm this prior to having your customers waste their day. Apparently there are other reviews like this so the owner has not taken any action. I will not ever be taking my business here again. The place was also filthy.
• JW

  John Wilkerson

  Jun 18, 2026
  1.0
  I only use Petco when I have no other choice.
• UF

  Ursula Fiala

  May 17, 2026
  5.0
  The 2 guys working there yesterday evening were great. One offered to let my kid pet a guinea pig as he was feeding them when we walked by, then proceeded to be very helpful with an inquiry I had. The other who rang us out also had a great attitude, was very friendly and engaging to my kid. I’m guessing it was the end of a long day for both of them but you would not have known it. Awesome customer service!
• TJ

  Theresa Johnson

  Apr 10, 2026
  5.0
  Always very good customer service. High quality dog food and plenty of toys and treats to choose from.

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