Planned Pethood International

Reviews

• BW

  Brenda White

  Jul 2, 2026
  5.0
  They fixed 8 of my dogs and 1 had a broken leg and he hasn't let it stop him at all
• TB

  Tessa BoothHuffaker

  Jun 28, 2026
  2.0
  Very nice but my dog is still sick have been waiting on the radiologist for almost a week maybe week in a half call emergency line the regular line left messages finally called back was talked to told I'm a priority call be called back at 7:30 will make sure I have info for you. I know there busy I do everyone is so nice..... I don't know what radiologist said and my dog is not well and it is frustrating I don't know what to do I have spent a lot in two weeks to vets one other and this one I can't afford to bring him back we both suffer and so dose my mom cause she has to hear it
• DC

  Don Chase

  Jun 19, 2026
  5.0
  Driving down 285 there wa a mockingbird on the side of road obviously hurt. What was especially disturbing was the companion mockingbird trying to help the other and extremely upset at the situation. Really emotional sight. My partner picked up the bird and not knowing what to do, we took it to Dr Jeff's place about a mile down the road. We were told the bird likely had a broken wing. They took the bird in, no questions, and said the doctor would see what he could do. I kinda expected to be turned away but you didn't, you took the bird in and let us know that the doctor happens to be especially fond of birds. Just want to say thank you so much for your organization, your dedication to helping others is so appreciated and I wish you health and continued success. Thank you so much.
• CC

  Cuddlebunchesofoats

  Jun 14, 2026
  1.0
  Most of the high ratings of this place is because of the show, please read the lower ratings to get a true perspective and understanding how this vet runs. This is the worst experience of my life, and the biggest mistake of my life to bring a pet in serious need here. My cat Fuzz was taken here, from the very moment it was red flag after red flag. I felt rushed and felt my cat was not cared about. I should of left that very moment, but I love the show, and drove many miles to get here. I gave them my cat on a Friday at 8 AM, no line, no one else but me and the doctor that just walked in and the front desk lady. Dr. Robic had no care in the world to talk to us, or look at Fuzz, more wanted to talk about gossip about someone not showing up for work. Terribly rude. Again, I stuck it out, took about 40 mins for intake, and was told I'd get a call about Fuzz very soon and I could pick him up later that night, or Saturday depending. I didn't get a call from Dr. Robic till 5:10 PM that same day, explaining what they found and asking if its okay to do a thoracentesis, told me it was probably cancer but could be water or bacterial. Which I said yes, but at this time I had to leave Fuzz overnight till Saturday, which I was told to come in at noon because they won't be as busy. I showed up at Noon, with signs saying to stand to the right side for pick ups or emergencies. I was not even acknowledged for an hour, as I stood outside. They had 3 dogs in the vaccine line when I showed up, and all 3 dogs were done with their vaccines before they even said Hi to me. I asked a lady that came outside to get the 2nd client if I can pick up my cat, which she said someone will be with me shortly. That was 10 mins in of waiting. It took over 2 hours to pick up my cat, unacceptable behavior for a business. I was told they would call me Tuesday with results, as they are closed Sunday and Monday, thats okay. They gave me my cat after that, and he was stuck with his head pointing straight down with a cone collar, again not caring about the animal, and not even acknowledging he exists. No bye, no see you next time, nothing, just rush rush rush. No care. Tuesday comes, I called when they opened, left a message, called again at noon, left a message, no call back. As you can't get ahold of this vet at all, even though they say they check the messages each hour. I begged for results in the voicemail, as my cat was suffering, he was not doing well. Finally at 5:50 PM they called me, but one ring and hung up, no voicemail left. I called back at 5:51 PM, finally they actually picked up, and I explained to the lady that I just missed a call, and was told she will get the doctor. She came back minutes later telling me I just missed him and that he left. I asked and then begged after being told no she couldn't tell me the results of the test. That I'd have to wait till Wednesday for the doctor to call me. I had to take him to the VEG vet off Hampden (BEST VET and they actually care about your pet as much as you do), I sadly had to put him down that night because I could only go based on what I was told pre thoracentesis, as the doctor told me it was probably cancer. I called Planned Pethood and left a message when they opened Wednesday, Thursday and Friday, and was told each time the Doctor will call me and they couldn't tell me the results of the test. I never got a call back till Friday and was told it was just water. I had them send me the paperwork, they received it Monday June 1st, yet I wasn't told of the results till June 5th. I talked to Melody after as I asked for a refund because they dropped the ball hard on Fuzz and I. I was told by Melody "On your intake form we have limited communication while patients are here." Well the patient was not there, so thats false. Then she told me "new results would not have been relayed until that next week." No way really? Thats crazy, I was told I'd get the results Tuesday, which is the next week as I brought my cat in Friday (May 29th). Yet I didn't get results till the next Friday (June 5th).
• KK

  Kendra Karleski

  Jun 10, 2026
  2.0
  Only thing good about this place is they are cost effective and have walk in vaccine services But know you get what you pay for Nobody will answer the phone so don’t even try and schedule an appointment. I had to just show up as ask when I could get in and when I said you guys never answer the phone their response was yeah that’s about right After getting a check up in - it took double the time to check out (an hour just for a checkup and to pay) They are so unorganized and customer service is the worst I have ever seen at a vet. Really goes to show they do not care about the animals I had submitted a fecal test 5 days ago and I still don’t have the results no can I get ahold of anyone to give them to me I watched many people waiting to get their pets and not knowing what was going on I did take my dog to their vaccine Saturday once and they seemed easy but doing an actual appointment there is terrible

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