Petco

Reviews

• SW

  Shelby Wood

  Aug 12, 2026
  5.0
  Great place to shop for my kitten’s food! The employees are always super friendly and willing to help.
• TK

  Tiffany Keller

  Aug 8, 2026
  1.0
  My flapjack didn't get his nails cuz like they should of. He's a short hair dog so didn't need to take a shower. Then they put him in the cage after he's not supposed to due to being hurt by them before. Asked for manager many time and still no email or call back.
• ER

  E R

  Aug 7, 2026
  5.0
  Always a great experience
• IP

  Isaac Pisaña

  Aug 5, 2026
  2.0
  Only go here when need something asap. Prices are to high. PetSmart better prices and point system. The people are friendly though.
• MM

  Meditation for me

  Jul 27, 2026
  1.0
  I had appointment at this Petco, wanted to try a different salon due to the fact that my dog keeps on having an eye reaction every time I take him to PetSmart. I would never accuse anybody of being biased or racist. But I really don't know what was going on at this Petco. When I got there, there was two people working. They told me to hold on for a bit until they got done, which I did. Then one of the groomers told me that they did not take paper document of vaccinations that it had to be electronic. Mind you I got a text that I can upload as a screenshot that stated the time of the appointment was for and also at the end it said make sure to bring vaccination docs. So what does that mean. If it's telling you to bring it in. Then that obviously means paper. Anyways, so I had to go outside and contact the vet to have them email it to me. Sitting out there in the hot sun with my dog for at least about a good 30 minutes. Did not feel very welcoming, especially for a new customer. So after I got the dog's vaccines email to me then the groomer came over again and said that the distemper, was expired and it expired in 2024. She did not bother to read the vaccinations. I was so upset I walked out of there. I didn't even say nothing when I walked out. I just left. I'm a new customer. I should not have gotten treated that way. There should have been a phone call to confirm what was needed to bring and the new policies if they're is one. And she should have took her time to look over the paperwork. Because my dog had 3-year vaccination. After that I proceeded to call the store and left a message to talk to the store manager. She end up calling me back telling me that there was no bias. No racist. The girl was actually nice because she was in the salon when the whole thing went down. But mind you she wasn't there for the first part of it. And she said she was the GM and she had a tone in her voice of argumentative and tried to demand that there was nothing going on. I told her anyway there should have been a phone call to at least confirm what to bring especially to new customers. She said I got a text message but that text message is very generic. Nothing was said but the appointment and to bring vaccination docs. Bottom line is is that I got treated very rudely. She tried to say nothing rude went on and tried to argue with me over the phone about it. What kind of GM does that? And with that being said, she was not even there for the first part of what happened. After reading through the reviews on Google, I see that there's been a lot of issues at this store with a lot of different parts. Customer service, services not being provided right and more. I should have read the reviews. So just a FYI. I wanted to put my review on here so people can also read the experience. Even after the GM gave me her email to send the vaccinations records. I never heard anything back. Days have passed and nothing's happened. Just be aware of how this Petco is. They are not very friendly staff. They're rude. Maybe they are understaffed that's why. I don't know but I was a new customer there and I don't think customers should get treated the way I got treated. And then for the GM to not even be apologetic and not even offer some solution to the problem. Besides emailing her the vaccinations. To me, that is ridiculous if there wasn't any biasedness or any other thought process going on. Then maybe telling a person to come back up there and bring their dog so they can get their dog. The bath and haircut that they needed would have been a great solution. Instead of emailing vaccination records and then ghost. Not professional at all. Was not handled. Great at all. I will never go to this Petco again.

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