Banfield Pet Hospital

Reviews

• VR

  voice romi

  Aug 4, 2026
  1.0
  I am very disappointed with the way Banfield’s Wellness Plan is managed. When I signed up for the Wellness Plan, the process was easy and the communication was excellent. However, when I needed help with my account, I experienced a completely different level of service. I had difficulty accessing my account and needed assistance understanding my plan information and payment details. The hospital told me to contact customer service, and customer service told me the hospital needed to handle it. I was repeatedly sent back and forth between the two, with no one taking responsibility or providing a clear solution. A Wellness Plan is a long-term commitment, and customers should have a simple and reliable way to access their account information, understand their plan details, and receive proper support when issues arise. I hope Banfield improves communication between their hospitals and customer service team so customers are not left frustrated and confused while trying to resolve problems.
• SR

  Sue Ricker

  Jul 29, 2026
  5.0
  I have taken several cats over the years. I have been treated honestly and respectfully. Banfield's entire staff truly love animals. I recommend Banfield highly.
• KK

  Kayla

  Jul 15, 2026
  1.0
  Please please please do not use banfield, especially this location. I've had nothing but issues with this company for years and finally quit after they caused harm to my dogs and refused to medicate for diagnosed issues THEY diagnosed. They gave one of my dogs medications that were dangerous to her and didn't tell me. I had to find out from another vet. They also decided to stop medicating my dog with severe arthritis saying he magically healed and was perfect. Went to a new vet and not only did they see extreme arthritis and pain, but also muscle atrophy caused from their lack of care. They also caused lots of harm to my late dog. They are always incorrect in their diagnosis and advice, and it has caused countless harm and unnecessary vet bills. Their wellness plans are also total scams and you have to pay even if the dog passes or you cancel and havent used anything on the plan. You also have to add lots of additional stuff they don't cover. Every single vet here is judgemental and honestly have no clue what they are doing. I cannot stress enough how much you should avoid these people.
• AL

  Andrea Landaverry

  Jul 10, 2026
  1.0
  Des (the manager) does not care about you, your pet or anything other than getting paid. She’s constantly rude, condescending and won’t even let you talk about your concerns before she tries to gaslight you and not let you talk. Banfield just wants your money. They don’t care if you’ve been a customer for over 10 years and won’t work with you. They point fingers between the actual hospital and the corporate because nobody wants to make themselves accountable for their awful practices.
• SS

  Stacey Schepeler

  Jul 5, 2026
  5.0
  Jordan and Dillon were amazing as always very friendly and kind.

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