Green Valley Veterinary Clinic

Reviews

• CW

  Carol Washko

  6 days ago
  5.0
  Everyone at Green valley is Wonderful, Helpful and Caring. Front Desk , Techs, and Vets go out of thier way to make you and your pet feel Comfortable. Thank you Green Valley.
• SG

  Stef G

  Aug 17, 2026
  5.0
  I cannot say enough wonderful things about my experience at Green Valley Vet. From my very first phone call through the end of our appointment, I felt like my dog and I were treated with kindness, patience, compassion, and absolutely no judgment. I initially made our appointment online and called the following day because I was nervous about bringing my dog in. He was abused as a puppy, and even now in his senior years, he is extremely hesitant around unfamiliar people and can be reactive. I have unfortunately experienced judgment in the past because of his behavior, despite doing everything in my power to be upfront, responsible, and cooperative during his veterinary care. When I called, I spoke with Lily, and she was fabulous. I explained the entire situation honestly, and she immediately made me feel at ease. She was incredibly kind and nonjudgmental and reassured me that everything would be okay. She even told me they encounter situations like ours regularly, which made me feel so much better. She also provided me with quotes beforehand so I knew what to expect. On the day of our appointment, I arrived a few minutes early and spoke with Jada. She was equally kind and, after I explained my dog’s situation, helped us get into a room right away. It was a Saturday afternoon and the clinic was pleasantly quiet, which was especially helpful for my dog’s anxiety. Our vet tech, Jamie, came in shortly afterward. She listened carefully, asked questions, confirmed the purpose of our visit, and let me know she would communicate everything to Dr. Matt. When Dr. Matt came in, he was extremely kind, attentive, and calm. He approached my dog carefully and spoke with me throughout the entire process. You could genuinely see that he was doing everything possible to minimize my dog’s stress while still providing him with the care he needed. Most importantly, I never once felt criticized or shamed because my dog was scared and reactive. Dr. Matt was able to complete his wellness exam and prescribe anti-anxiety medication to make future veterinary visits easier for him. Jamie then came back to help us with his vaccinations and medication. With her guidance and trust in me as his owner, we were able to work together to safely hold him for his two shots, and Jamie, my family member, and I were able to successfully give him his medication. One of the things that impressed me most was how collaborative this entire clinic is. Everyone communicated so smoothly with one another, and they communicated just as effectively with me. I truly felt like I was part of my dog’s care team rather than someone being talked down to or judged. For anyone who has a fearful, anxious, reactive, or difficult-to-handle dog and worries about being judged when seeking veterinary care, I cannot recommend Green Valley Vet enough. They treated both my dog and me with dignity, patience, and compassion while also demonstrating how skilled they are at what they do. A huge thank you to Lily, Jada, Jamie, and Dr. Matt. I am incredibly grateful for your attentiveness, your kind hearts, and the care you showed my senior boy. You made what I expected to be a very stressful experience feel manageable and safe. We will absolutely be back. 💕
• GW

  Gary Washko

  Aug 16, 2026
  5.0
  Abbie is The Best! She has a Heart of Gold.She's Honest and Caring and makes you feel Wonderful.We will Only take or Pets to Abbie.And bye the way our Pets Love Abbie as well.Thank You Abbie
• RB

  R B

  Jul 28, 2026
  1.0
  Horrible customer services. Rude on the phone. Just trying to make an apt and the arrogance is astonishing.
• DP

  dori philips

  Jul 17, 2026
  2.0
  I’m leaving a 2-star review because, while I had a great experience with the veterinarian, my interaction with the receptionist completely overshadowed my visit. The veterinarian was kind, knowledgeable, and took great care of my dog. Unfortunately, the checkout experience was the exact opposite. While checking out, I asked about an additional service I was interested in for my dog, having her spayed. Instead of simply answering my questions or providing information, the receptionist made me feel as though I was foolish for not discussing it more thoroughly during my appointment with the vet. She also repeatedly commented that because my dog was vocal, she wasn't sure whether my dog would be able to have blood work done. She even addressed a technician to ask if my dog had been vocal in the back. The way these comments were made felt unnecessary and embarrassing, especially in front of other people. At that point, I felt overwhelmed and uncomfortable. Rather than continue asking questions, I told her I just wanted to check out and to disregard my questions about having my dog spayed. A technician mentioned that they could email me an estimate, but by then I was so embarrassed by the interaction that I just completed checkout and left. Customer service is just as important as the medical care itself. It's disappointing because the veterinarian provided excellent care, but the way I was treated at the front desk left me feeling dismissed, judged, and unwelcome. Unfortunately, because of this experience, I don't think I'll be returning.

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