At VCA Encina Veterinary Medical Center, our extensively trained team works effortlessly to give your pet the best care possible, whether it be preventative general practice care, emergency, or specialty services. Our specialists are experts in their specialty and use their skills and knowledge to help each of our patients. Our diagnostic equipment helps formulate an accurate diagnosis which leads to a more beneficial treatment plan. Our state-of-the-art facility, recently renovated, is home to an in-house laboratory, in-house pharmacy, CT scanner, ultrasound and echocardiogram, digital x-rays, dual surgical suite, and endoscopy. Our doctors have everything they need to provide your pet the best in specialized and general practice care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.