Petco - Closed

Reviews

• CH

  Carol Hoy

  Sep 17, 2026
  5.0
  This store is my favorite local store & I’m very sad they’re closing!
• MN

  Maryam Najafi

  Aug 22, 2026
  1.0
  Very concerning experience with Petco grooming and management. I have taken my dog, Happy, to San Ramon Petco for grooming for years. Recently, my relative took him to Ygnacio Valley Petco with a list of what I wanted done. Groomer and manager Sabrina refused him. Sabrina first said I was asking for too much to be done in 1½ hours. I said they could take as long as needed. She then changed her reason and said the groomer “doesn’t connect with you and your dog.” The groomer had never met me or groomed Happy. Sabrina also said the groomer was a “private business” and could refuse service. I later asked several Petco stores and was told groomers are Petco employees. She then brought up Christie, a former groomer who always did a wonderful job with Happy, and told me, “I was her manager and I fired her.” I don’t understand what firing a former employee had to do with my dog’s appointment. Sabrina also said San Ramon had a note that I complained before. Yes, ONE time. After grooming, Happy had several scratches, including one large enough to concern me. San Ramon asked me to bring him back and gave me ointment. I continued taking Happy to the SAME store afterward without a problem. After Ygnacio Valley refused Happy, I called San Ramon. Caitlin said I could bring him there. She groomed him and I was very happy with her service. Since June, I have called Petco Customer Service 4–5 times asking for an investigation. Each time I was promised a callback. Nobody called. On August 20, I called South Main for a nail appointment and was shocked to learn there was a flag on my account and they would not accept Happy. I contacted Customer Service again and learned the district manager was at the Ygnacio Valley store. A supervisor promised the regional manager would call within 24 hours on August 21. Nobody called. Even more confusing, two days ago I was specifically told that because Happy had already been going to San Ramon, I could continue taking him there. Today I called San Ramon asking for Ed. Daniel, an Assistant Manager, answered and insisted he could help. He repeatedly cut me off and was rude and dismissive. Daniel said I had already spoken with “all those managers” and could no longer bring Happy to San Ramon or ANY Petco. That is not true. I have NEVER spoken with any of these managers except Sabrina. I asked Daniel which managers he meant and for Ed’s schedule. He would not answer and kept saying, “Have a good day,” while I was trying to get answers. So two days ago I was told I could continue using San Ramon. Today I was told I cannot take Happy there or to any Petco. I called Customer Service again and spoke with Victor in Premier Support. I requested an independent corporate investigation. Victor said the general manager, district manager and other managers had already given their input. How can these managers give their input about me when I have NEVER spoken with any of them except Sabrina? Nobody called to hear my side or explained what was being put on my account. Yet managers I have never spoken with apparently gave their input, my account was flagged, and now my dog is being refused service. From my experience, it appears these managers may be protecting or covering for each other instead of providing a fair, independent review. I want Petco Corporate to investigate Sabrina, the general manager, district manager and everyone involved. Who flagged my account? Who approved it? What was written about me and Happy? Why was I told I could use San Ramon and two days later told I cannot use any Petco? Customers should be able to report an injury or complain about treatment without fearing they will later be refused service. Based on my experience, I would not take my dog to Ygnacio Valley for grooming. I understand this location will be closing permanently soon. Regardless, I believe Sabrina and the general and district managers involved should be independently investigated by Petco Corporate.
• LS

  Latrice Sherrill

  Jul 30, 2026
  1.0
  Grooming- I took my long hair new shade Isabella big rope frenchie puppy in for puppy bath and needed the nail buffing as well. I asked Alondra P would be able to trim hair at the paws because hair covered his paws. She said yes. My puppy’s hair was cut all over full body . From head to toe hair just chopped up. I knew something was off from the weird looks Alondra P and the guy that rung me up and he discarded a paper in the trash that I believe should’ve been given to me. Definitely don’t appreciate the service. Hair is just shedding everywhere and wasn’t shedding before. I’m Grateful my puppy has naturally great looks.
• AS

  A Son

  Jul 12, 2026
  2.0
  Bought a pet name tag. Problem was the receipt. Ink was so low you couldn’t read the code needed. Had to point this out to the cashier. She offers to reprint. Same problem. She writes down what she think it says. That was wrong - only after I had to try the machine. She said the only thing she could do was return it. Really? You can’t fix the ink problem????? So you lost a sale. I had to drive to another competitor to purchase. I’ll think twice before I return here
• SR

  Sophia De La Rosa

  Jul 12, 2026
  1.0
  very disappointing. we went to attend the advertised “guinea pig world cup” and we were very excited about it. there was only one other family who attended besides mine and they were the only ones acknowledged. the workers running the “world cup” only spoke to them, despite us being right next to them, and only offered petting the guinea pigs to them. additionally, the event was no doubt traumatizing for the guinea pigs. the event consisted of one small tank, some paper soccer goals, and two guinea pigs. the worker manhandled them as she tried to get them out to be pet, they ran away and squealed as she roughly went after them and grabbed at them. a very disappointing experience for some people who were excited to see some guinea pigs and potentially adopt a couple. attached is a photo of the horrible false advertisement.

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