Vaca Valley Veterinary Hospital

Reviews

• AA

  Angel Amaya

  Jun 30, 2026
  1.0
  This is honestly beyond me. I’ve been a loyal customer of Vaca Valley Veterinary Hospital since 2015. My family trusted this clinic with our pets for years, and in 2020 I opened my own account for my two American Bullies. Between my family’s pets and mine, we’ve been in and out of this office countless times. I’ve always been respectful to the staff and the doctor. I’ve never caused problems, never been rude, and I’ve always paid for my pets’ exams and care. One thing I’ve consistently done is ask for written prescriptions instead of purchasing medications directly through the clinic. As many pet owners know, medications can often be purchased through pharmacies like Costco or Sam’s Club for a fraction of the price. At first, the doctor had no issue writing prescriptions, but over time I couldn’t help but notice he seemed less pleased whenever I chose to fill them elsewhere. Today I called to schedule an appointment because one of my dogs developed cherry eye—a condition I’ve dealt with before. The appointment was made without any issues. About ten minutes later, I received a call back from the office. The receptionist told me she had to cancel my appointment because the doctor had instructed her that my family and I were no longer patients of the clinic and that our accounts were to be removed. I was completely shocked. I politely asked why. I wasn’t given a reason. I asked if I could speak with the doctor directly so I could understand what happened after more than a decade of being loyal customers. Instead, I was told the doctor was busy. When I asked again for an explanation, I was simply told my appointment was canceled, that I didn’t need any further explanation, not to call back, and the call ended abruptly. That was probably the most disappointing part of this entire experience. After years of trusting this clinic with our animals, we were dismissed without so much as a conversation or a simple explanation. As a customer, that’s incredibly degrading and disrespectful. After talking with my mom, we both realized the only thing that had ever changed over the years was that we started requesting written prescriptions rather than purchasing medications directly through the clinic. We both felt the prices being charged for medications were significantly higher than what we could legally purchase them for elsewhere. From our perspective, once we stopped buying medications directly from the clinic, the relationship seemed to change. I can’t say for certain that’s why we were removed as patients, but the timing certainly makes it difficult not to question it. This review isn’t written out of spite. It’s written because people deserve to know how we were treated after years of loyalty. If you’re looking for a veterinary clinic, I encourage you to do your research, ask questions about medication pricing, and explore all of your options before deciding where to take your pets. Being turned away after more than 10 years without a single explanation is something no loyal customer should have to experience.
• HP

  Heather Post

  Apr 30, 2026
  5.0
  Very friendly and supportive. For convenience we like picking up meds at a particular store and they work well together (unlike our previous vet in VV who would yell at our pharmacist). We also had to put down our elderly dog and they were so kind and supportive throughout the whole process. HIGHLY recommend this vet and staff.
• BH

  Bruce Hewett

  Mar 10, 2026
  5.0
  Dr Jassar's diagnosis and treatment are 'on target'. He has a great bedside manner for my dogs and cats and for most procedures he charges 20-30% less.
• JG

  Jessica Glaspey

  Feb 6, 2026
  5.0
  My family has been bringing our fur babies here for years, and we truly couldn’t ask for a better veterinary clinic. Dr. Jassar is amazing and genuinely cares about both pets and their owners. He never pushes unnecessary tests or medications just to make a quick buck—he’s extremely knowledgeable, honest, and always willing to work with you and what’s best for your pet. The staff is just as wonderful. I honestly don’t think I’ve ever encountered a single rude person here. Everyone is incredibly kind, welcoming, and truly loves on your fur baby like their own. I always feel a little anxious bringing my pit mix in, since people can sometimes be fearful (even though he’s a total love), but the staff didn’t think twice. They were absolutely amazing with him and made us both feel so comfortable. Thank you from both me and Zeppelin for everything you do, Dr. Jassar and staff. Your care and compassion do not go unnoticed. 💕🐾
• DB

  Denise Bunter

  Feb 4, 2026
  1.0
  I am writing this review to warn other pet owners about the lack of care at Vaca Valley Vet & the lack of caring when brought to their attention. On Monday, January 26th, I brought my dog into Vaca Valley Vet when they opened at 8:00 am. Over the weekend she had started to breathe hard & was having a difficult time getting comfortable. Dr. Jassar looked at her, told me her heart & lungs sounded fine & to take her home & give her Benadryl. He thought it was an allergic reaction. I bought the Benadryl & gave her one dose but there was no improvement. My instinct was telling me she was not OK & I decided to take her to the UC Davis Pet ER. I was standing at the counter & the admin checking her in asked a doctor passing by to evaluate if she was stable since she was being brought in for respiratory issues. The doctor looked at her, felt her chest, lifted her lips & said, “Her gums are blue I am taking her back.” My dog was whisked out of my arms & receiving oxygen before I even finished signing the paperwork. Many tests were run but in the end the doctors needed to tap her chest & remove 270 ml (Over a cup of lymphatic fluid) from my 5 pound dog. She could not breathe because the fluid was compressing her lungs. So much so that one was partially collapsed. There is absolutely no way that her lungs & chest sounded “fine” hours before. Her care required 48 hours in the ICU before she was able to return home to us. The following Monday, I received a phone call from Vaca Valley Vet. They wanted to confirm a long standing appointment for the following day for my dog. I returned the call & a woman picked up the phone. I told her who I was & that I would not be bringing my dog back to them the next day or ever again. She said “Ok” & that was it. I waited for what I thought would be a follow up question but there was none. I asked her “Do you even want to know why?” To which she mumbled something & then hung up the phone on me. I would seriously reconsider taking any loved pet to this clinic & specifically to Dr. Jassar. The clinic may be fine for routine vaccinations & such but they are not equipped to handle – let alone diagnose – anything that requires a stethoscope & a pair of ears. Only giving one star bc Google requires one to post.

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