Banfield Pet Hospital

Reviews

• AH

  Andy holiman

  Oct 5, 2026
  1.0
  Today’s experience was the latest in a pattern of issues I have had with this Petco location. I brought my cat to the veterinary hospital at Petco and placed my personal carrier on the counter while checking out. An employee reached over, picked it up, and began scanning it as merchandise without asking. I immediately explained that the carrier belonged to me and was not for sale.My carrier is my personal property, just like my purse. If someone reached over, picked up my purse, and started scanning it without asking, I would find that inappropriate. I felt the same way about my carrier. Instead of simply saying, “I’m sorry, I misunderstood,” the employee responded in what I perceived as a snarky manner and questioned why I had placed the carrier “onto the carrier.” I felt I was being treated as though I had done something wrong. When the manager became involved, I was told to calm down and take care of my cat, which I found dismissive.I also felt physically intimidated by the employee’s demeanor. I should not have to stare right back at an employee because he is staring at me in a way that makes me feel as though he wants to fight me. That is not appropriate customer service, and I should not have to feel that way while simply trying to care for my cat. This is especially frustrating because I have already made multiple complaints to this location and regional customer service about previous incidents. I have documented my concerns, reported them through the proper channels, and given management opportunities to address them. After one previous incident, the manager told me she would follow up with me the following Monday. I never heard from her. Crickets. When I later returned, I felt the manager was following me around with a walkie-talkie and communicating with employees about where I was, which I found inappropriate and unsettling. I was also previously told, “We say hi to you and you’re not nice.” I do not believe I am required to socialize or make small talk with employees in order to shop. Professionalism is what matters. At this point, I am tired of having to defend myself over situations that should never have become confrontations in the first place. I should be able to walk into a store, shop, care for my cat, and leave without feeling singled out, dismissed, or uncomfortable. I have again-made another complaint to their regional office. Hopefully, this time it will finally be appropriately addressed!
• LK

  Lanette Kerns

  Sep 30, 2026
  5.0
  We take our Pup Winter for grooming. She is so skittish of everyone, not Angel! They do such a great job caring for Winter. It far exceeds our expectations
• VB

  Vivian BD

  Sep 26, 2026
  1.0
  Fix your online booking system!! This morning (9/26/2026) at 9:20 I made an appointment for my dog for 11:15am. Appointment booked and I received an rmail confirmation. There were plenty of open time slots in their online system. Approximately 25 minutes later I get a phone call telling me they cannot see my dog today because they are "at capacity". After being open for 1.5 hours you are already "at capacity"? Why does your system allow bookings if you are "at capacity"? I am extremely disappointed.
• LL

  Liz Lee

  Aug 19, 2026
  5.0
  My young cat was diagnosed with CKD and since then I’ve been a frequent flyer at Banfield due to her multiple treatments, blood work & check-ups. All of the staff is amazing, but I wanted to highlight Sylvie. She is most commonly at the desk checking people in and out. She always greets my cat and I by name and with such a positive and joyous attitude that just radiates to everybody around her. She is the best and I’m so appreciative of her throughout the hard appointments and drop-offs. Thank you Sylvie 🩷
• SQ

  Stephanie Quesada

  Jul 20, 2026
  1.0
  Do not send your pets here. They do not staff it to properly care for your pets. They cancel your appointment without letting you know of the cancellation and when you go in you are greeted with a rude receptionist who hates her job. This facility does not provide efficient licensed staff to properly operate as a veterinary hospital.

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