Petco

Reviews

• FC

  Francesca Ching

  Aug 8, 2026
  1.0
  I've been bringing my pug here for regular grooming for the last 3 years. The groomers used to be great! My dog and I both enjoyed my experience here - he was always so excited to come (major tail wagging). A bonus was that it's right next to Trader Joe's so I could run errands right after dropping him off. Over the last year, the quality of the grooming has plummeted into the depths of the earth. Sadly, my dog hasn't been as excited to come, but I attributed it maybe to old age. I can confidently say that the service is atrocious. I overlooked the last couple experiences (dog still damp and ears not properly cleaned) mainly because of the convenient location, but alas, I can no longer tolerate it. I dropped off my pug for an 8:30am appointment today. All he gets is a bath and a shed experience. In the past, it has never taken longer than 2-2.5 hours. Today, it took 4 hours. No communication/updates were provided. I stopped by the store at the 3 hour mark inquiring about my pug since I figured maybe they forgot to call and they said that they hadn't even brushed him yet. I get that it can get busy on weekends, but taking into consideration that I was one of the earliest appointment slots (before the actual store even opens)... for my dog to not have been brushed 3 hours later, is horrendous. Although this location is very convenient for me, I cannot, in good faith, give Petco my business any longer. TLDR: Grooming services are terrible. Do not entrust them with your dog's life. Long time customer lost.
• GV

  Gary Villard

  Aug 4, 2026
  5.0
  in a world where Fancy Feast cat food is getting hard to find, Petco has soooooooooo many flavors to choose from....competetive pricing and very friendly staff
• NV

  Nora de Vente

  Jul 24, 2026
  5.0
  The employees are always friendly and helpful. The store is always very organized as well. This is definitely the pet store I visit the most frequently.
• ER

  Emily Ramos

  Jul 21, 2026
  5.0
  I had an amazing experience at Petco! Sonya provided outstanding customer service from the moment I walked in. She was friendly, knowledgeable, patient, and went above and beyond to help me find exactly what I needed. Her positive attitude and willingness to assist made my visit enjoyable. Employees like Sonya truly make a difference. Thank you for the excellent service—I will definitely be coming back!
• TJ

  Taylor Jones-Jackson

  Jul 11, 2026
  1.0
  Please do not bring your dog here unless you want them to be neglected. We originally had a 10 Amica Mutual Insurance after a three hour timeframe. No call. No text message and no updates about our dog. We went to the store to pick him up. When we arrived. We were told that he was overly stressed and left inside of a kennel for four hours without notifying us. When I confronted them about their inability to contact me about my dogs well-being. They decided to grab a supervisor to tell me that my dog was pulled in and out of a kettle, multiple times due to other dogs, having an overwhelming presents and stressing out my dog, not once was I notified not once where we given an update, and if we had not shown up. I have no idea how much longer. My dog would’ve been neglected and left inside of a kennel. He was not given a bathroom break. He was given water, and that was all and left inside of a kennel. Please do not bring your dog here. If you value, they’re well-being in safety. Because the groomers here do not care.

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