Paws and Claws Veterinary Hospital

Reviews

• AA

  Alan

  Mar 29, 2026
  5.0
  My 8 year old cat began breathing irregularly and stopped eating late one night, thinking he’s going to cough up a hairball or something soon I just took note of it, next morning he was still breathing heavily. I made an appointment with paws and claws and they had an availability the following day. I paid the $45 exam fee to lock in my appointment and long story short, they rushed him in the back for oxygen immediately as the stress of transportation caused a rapid decline. I put my card on file for the $1300 round of testing/xrays and immediate care and was called ~30 minutes later with the bad news. What stood out to me was Dr.Millers honesty, last time I went through similar at an emergency vet in Modesto I felt I was blamed for not being able to spend much more than the $3k I had already spent at a Modesto emergency vet clinic. This time here, she was upfront that it would be expensive, there’s a high fatality rate if we treated what it may be and he would not likely live long enough for all the results to come in given his condition at the time. Being that honest removed the guilt and doubt and made the tough decision to euthanize just slightly easier and because they didn’t go through all the tests, euthanasia and his urn came out $200 less than what was on hold on my card. In the process of helping my cat over the rainbow bridge Dr.Miller and the techs were very accommodating and understanding the difficulty me and my partner were going through by allowing us to bring the now deceased’s brother and take our time to grieve with our cat for his final moments and thereafter. I’ll be returning for check ups on my remaining cats and when it comes there time to go.
• MS

  Matthew Silva

  Feb 28, 2026
  1.0
  This place is garbage and cares more about their money then animals. My wife decided to take out kitten here for his second round of shots, first round was done at The Pet Advocate. That's all she was going in for and they tried to add on additional services that we did not ask for and my wife refused. At the end of the service they provided a bill, again, with services we did not ask for. My wife asked them to take it off and they agreed to, thankfully. Come to this last week, not sure why my wife decided to go back here. She took our kitten in for two doses of shots, and of course in the end there is fees added on that they are not transparent about. Why not be upfront and notify your clients of fees instead of it being a surprise at the end? They decided to charge a Technician fee and disposal fee. Not going here again, The Pet Advocate will have my business going forward.
• SN

  Stone Core Ninja

  Jan 15, 2026
  5.0
  I just took my dog Marsh here for a quick little checkup due to some sudden behavioral changes. She's my veteran service pup. So when she is in distress, I get in distress. The veterinarian was able to identify the underlining cause as to why Marsh was isolating herself - acting restless and abnormally different than usual. It turns out after visiting a non anesthesia dentist. She developed a small infection, which led to pain. It's impressive the veterinarian figured this stuff out. Marsh was very comfortable here. Thank you Paws and Claws so much for you knowledge, understanding and empathy for Marsh.
• SP

  S P

  Mar 1, 2024
  1.0
  Disappointing. New to the area and was looking for a good vet (for my 5 furries) that would be close by. Took my youngest dog here for a check up because he was due for his rabies booster, and wanted to check out the facility and experience as a candidate for our new go-to. The building is well-located to other conveniences, fairly new, and the patient areas seem very clean. There’s an open field across the parking lot, handy for dog folks. The waiting area is small but workable. The initial person at the front desk was super nice, as was the assistant who took us to the exam room and checked us in on the system, so a star for all of the above. 1st Red flag: they required a credit card number and signed authorization at the front desk BEFORE we were seen. Was told I’d get a copy on my way out. Vet came in 3 minutes after Tye assistant did our intake. She didn’t even try to build repor with my pup; no greeting, eye contact, didn’t check his teeth, ears, palpate his torso, look at his posture; all norms in a well-pet check up. The focus was on me, additional vaccines (he’d already had) and another $800-$1200 in tests without asking about his history or obtaining his previous medical records (he’d already had the normal panel done at his check-up 2 months prior at the vet where we lived before for less than half that amount) … Another set of red flags). With so little attention focused on him, I asked her how old she thought my pup was. (He’s just under a year). She over-estimated by 2 years, so it was abundantly clear the info input to the system during intake hadn’t been reviewed. I declined the upsells, Vet said the assistant would be back, and she left the room. After 20 minutes of waiting I went to the front desk and inquired. Different staff. Was told I owed for the shot and “extended visit fees.” I told them we never got the shot and had been waiting 20 minutes for it: not our fault: not paying the additional fee. Reply: the shot is already prepped so we owe for it and my card was already charged because the “estimate” I’d signed allowed for it. I asked them to remove the “extended visit fee”, give him the shot I was already charged for, and went back to the exam room. The assistant arrived a few minutes later, gave the shot, and also presented a bill I was asked to authorize payment for. I reviewed it. It included extended visit fees and an $800 for the labs I’d already declined. I mentioned it. She couldn’t look me in the eye and said we couldn’t leave until I signed. Knowing I’d be kissing $800 goodbye if I did, I refused until the bill was corrected and asked for a copy of the original authorization. Waited another 20 minutes. She returned with another bill without the labs, and sure enough, when I’d signed the initial “estimate” it also included authorization paying for that simple check up and booster, and any additional time required before the visit began. Repeat lesson: even if it looks normal, read everything BEFORE you give consent before you sign. I was being charged almost $300 for want in reality was 4 minutes of the vet’s time 7 minutes of the assistant’s time (spent mostly as a bill collector), and a $15 rabies booster…after wasting over 40 minutes of my own time after declining unnecessary treatment. This is not my first pet, or vet visit, and I’m also a business owner. I can only imagine the rent they’re paying for the newer, well-located leased space in a city with many pet-care choices. I feel bad for the vet assistant (usually paid just above minimum wage) who’s expected to do all of the things and collect…payments from clients as well, but that’s not the client’s or the pet’s problem. I need to be able to trust those I entrust with the care of those I love; human and otherwise, and will continue to drive all 5 of my furries the extra hour to a provider that has proven their expertise, earned our trust, repeat business, and will present a clear and reasonable bill for services agreed upon and rendered appropriate to the situation without wasting anyone’s time.
• ES

  Elisabeth Sanchez

  May 28, 2021
  1.0
  Very expensive

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