Petco

Reviews

• JH

  Janet Hashimoto

  Sep 22, 2026
  5.0
  Great friendly, pleasant & helpful staffs🩷
• TS

  Terry Lee Smith

  Sep 22, 2026
  5.0
  Sales associate was knowledgeable, kind, and patient with a 11 year old boy full of questions and excitement thank you so much for spending the time and your knowledge with us
• KS

  kelsee statum

  Sep 16, 2026
  5.0
  Shoutout to Desi who literally gave us a life saving experience! My friend and I were running around trying to find options for my dog as the kibble I previously purchased was not a good fit. Unfortunately, I lost my receipt and he went above and beyond to ensure I left home with the proper prescription. Now my dog daughter and I can go home happy because of his exceptional service! Thank you so much Desi!!
• NB

  NICOLE B

  Aug 27, 2026
  1.0
  ⭐ 1 STAR — ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE This was my first experience with Petco, and within ONE HOUR of becoming a new customer and signing up for a membership, Supervisor Noelle at the Torrance location managed to represent Petco in the absolute WORST way possible. I originally went to a different Petco location to sign up for a membership. While there, I explained what was going on with my Pit Bull puppy. The employee was extremely kind, listened to my concerns, and scheduled an appointment for my puppy at the Torrance location based on the type of service she believed my puppy needed. I later received a call from Noelle at the Torrance location. She asked me the same questions I had already answered when the appointment was scheduled. After I explained the situation again, I was suddenly told that my puppy’s appointment was being CANCELED and that I would need to schedule another day for a “sick visit.” I wasn’t being disrespectful. I was simply trying to understand WHY the appointment another Petco employee had just scheduled was now being canceled, especially since my schedule is extremely tight. Instead of providing clarification or attempting to help, Noelle repeatedly talked over me, became argumentative and dismissive, and would not allow me to finish speaking. When I explained that another Petco location had scheduled the appointment after hearing the exact same information, her response was essentially that they don’t work at her location and don’t know what they’re talking about. Then she HUNG UP ON ME and canceled my puppy’s appointment. I went back to the original Petco location and explained what had happened. Their staff called the Torrance location themselves and confirmed that my puppy’s appointment had been canceled. Even they appeared confused by how the situation had been handled. I asked to speak with a manager, and somehow Noelle was put back on the phone. Once she realized it was me again—this time with employees from another Petco location present to hear the interaction—she AGAIN talked over me, was rude and dismissive, and HUNG UP ON ME A SECOND TIME. That was all I needed to see. The employees at the other Petco location apologized to me for the experience and helped get my puppy scheduled somewhere else. I specifically requested another location because after this interaction, I DO NOT TRUST THE TORRANCE LOCATION WITH MY PUPPY. When someone is calling about their pet, they deserve patience, professionalism, and clear communication—especially from someone in a SUPERVISORY position. Hanging up on a customer TWICE because they are asking questions and trying to understand why their pet’s appointment is being canceled is completely unacceptable. I have already contacted Petco Corporate and made it clear that I believe this complaint needs to reach General or Regional Management. This should not be brushed aside as a minor customer-service disagreement. A supervisor represents the company, sets the tone for employees, and is expected to know how to communicate professionally when a customer has questions or concerns. What makes this even more disappointing is that the employees at the OTHER Petco location gave me wonderful service. They were helpful, knowledgeable, professional, and compassionate. So clearly, this is NOT the standard of customer service Petco is capable of providing. Unfortunately, Noelle made an absolutely terrible first impression of this company. Imagine becoming a brand-new Petco customer, purchasing a membership, trying to get care for your puppy, and within the FIRST HOUR having a supervisor talk over you, dismiss another Petco location’s employees, cancel your puppy’s appointment, and hang up on you—not once, but TWICE. Completely unacceptable. Completely unprofessional. And absolutely NOT someone I would trust with the care of my puppy. Petco Corporate: I sincerely hope someone above the store level reviews how this situation was handled. Your customers—and especially their pets—deserve better.
• MM

  M.R.

  Aug 20, 2026
  5.0
  Got a new dog that day and needed a lot of food items. Miranda was wonderful: I wanted a LID bag of kibbles and Miranda took the time to research the brands that were available in the store. A few more requests and Miranda got freeze dried sardines, fresh/raw food, bone broth and a Kong toy. All this was done so fast and easy and I appreciated Miranda's knowledge and professionalism throughout. P. S. My dog was very happy with Miranda's suggestions. Thank you!

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