Petco

Reviews

• DM

  Dave McGary

  6 days ago
  4.0
  Had what I needed (emergency litterbox), $20 was a great price, worked well. Had to add some clumping litter, so it could have been better. Nobody to help me though, cost them a star, took an extra 10 minutes.
• SC

  Spoon Carvalho-Calixto

  Oct 1, 2026
  1.0
  I am writing this review to express my deep disappointment with the customer service at this Petco location. After purchasing eight fish for roughly $40 last week, a single $2.99 fish died. When I returned to the store today to request a refund, an employee rudely intervened and stopped the cashier from processing it, citing a mandatory water sample policy and implying my tank conditions caused the death. As an experienced aquarist, I found this accusation insulting, particularly because the employee who originally sold me the fish lacked basic knowledge about any of the species I purchased when I tested her. I’m fairly confident that no one in that store could even begin to explain the various intricacies of aquatic water chemistry. I have been a Petco loyal customer for years and to ruin a customer relationship over a $2.99 item demonstrates a complete disregard for customer satisfaction. I intentionally support brick-and-mortar retail over online competitors, but if this is how Petco treats loyal customers, I will gladly take my business elsewhere.
• ES

  El S

  Oct 1, 2026
  5.0
  This is a very convenient place to shop for pet supplies. They have a wide selection, so you can usually find almost everything you need, and the products are good quality. The staff are friendly, helpful, and provide great service.
• JN

  Jill Noonan

  Sep 29, 2026
  5.0
  Petco puppy training with Anthony is exceptional! We really looked forward to it every week as does Gus. He is a great instructor, and we saw great results in Guster. He is able to get attention when called, sit, down, stay, and walk pretty well on a leash :) We also really love the puppy play time at the end of class. Sunnyvale Petco, please bring back puppy socials!
• MW

  Mandy Wang

  Sep 15, 2026
  1.0
  Terrible staff altitude and incapable management. We drove a long way with two kids to pick up hamsters in the evening. We entered the store at around 830 and called the staff to help. The staff Winnie didn’t respond for a while and then refused to serve us customers because she needs to do maintainence before the store closes and don’t have time to help customer. If the staff doesn’t work after 830 The store closing time shall be marked 830 instead of 900. Worst experience ever

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